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“Lovely hotel”

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Windmill Suites in Surprise
Ranked #3 of 7 Hotels in Surprise
Cedar City, Utah
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Lovely hotel”
5 of 5 bubbles Reviewed November 25, 2012

All suites and they are great. actual separate rooms for bedroom and living area. Bedding is top quality. This is a very pet frinedly facility and they even supply a small bag of doggie bones. The area is excellent and very close to shopping and restaurants. The staff is very friendly and accomodating. The cont'l breakfast is one of the best, Lobby is very pleasant and they have free news papers. I stay here at least once a year when i go to visit friends and relatives. Absolutely a very good value.

Room Tip: All rooms are good rooms. Just let them know if you have a pet (no extra charge)
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank anne l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 27, 2012
“Lovely hotel”

Dear Ms. Anne I,

Your feedback is greatly appreciated! Our team members will be recognized for their hospitality!

We are pleased you enjoyed the design of our suite, our bedding, our breakfast buffet and the complimentary newspapers to our guests. We are also glad you enjoyed the nearby shopping and restaurants.

Thank you for being a Windmill Inns & Suites loyal guest! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • French first
  • Any
English first
Vermont, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 25, 2012

We were just passing through - two adults, two kids - and found this place via reviews on tripadvisor. It's awesome! I want to live here. Friendly staff spoiled us, heated pool, beautiful spacious room, comfy beds, clean clean clean. Really great place. Don't want to leave but have to in the morning.

There is even a note that they allow you to use bicycles for free!

BEST place I've ever stayed. And very affordable!!!

Room Tip: we chose a standard room (least expensive) with two full beds and it's more than enough room for...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fam0fF0ur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 27, 2012
“A pleasant surprise in Surprise”

Dear TripAdvisor Guest,

Thank you for choosing to stay with us based on TripAdvisor reviews! Our team members will be recognized for their hospitality!

We appreciate your comments regarding the cleanliness, spaciousness and comfort of your suite. We are also pleased you enjoyed our heated pool.

Thank you for allowing Windmill to be of service to you! We appreciate your patronage!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ohio, Illinois, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 24, 2012

Ohh the Fun I have had at this Hotel,
The staff is one of the best staff ever. They are willing to do anything for you. We had some issues with the key cards and such, and everytime something went wrong they fixed it right away. The FRONT DESK IS THE BEST!!! Marilyn, Jenny, and Larry were able to help us in anyway they could. Both Marilyn and Larry helped us with the key cards, and normal front desk stuff. When the power went out for a few hours on Saturday morning, Jenny took control of the Situation, and informed all of us what had happened, and when the power will come back on! The cleaning staff also did a wonderful job with the way they left mints for us, and how they cleaned at a super fast speed, and what a good job they did for us! The free breakfast is also very good, they had eggs, bacon, French Toast ,ect. All you can eat too.
The Rooms were nice, they had a kitchen, living room, and bedrooms that were there own rooms.
I was inpressed by that.
Windmill Suites has a saying about giving 110% I would say they need to change that to 200%
One of the best Hotel stays ever!
-Brody

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brody A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 27, 2012
“Windmill Suites Fun!”

Dear Brody,

Thank you for your positive comments regarding your recent stay at our Surprise property. Your detailed feedback is greatly appreciated!

Marilyn, Jenny, Larry and our team members will be recognized for their service during your stay.

We are glad you enjoyed the layout of our suite and our breakfast buffet.

Please accept our sincere apologies for the issues with your room key. We are pleased our team members handled the situation to your satisfaction.

Thank you for choosing to stay with us! We look forward to welcoming you back!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fresno, California
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

love the suite with separate bedroom and living room areas. rooms are large and roomy with two separate vanities, making getting ready easy. nice breakfast area with a decent selection to enjoy. i had made three room reservations and asked if they could all be on the same floor and they were. staff is very helpful and friendly. they even had menu for several of the local restaurants. the pool area is really nice and clean with towels layed out for your convenience. we travel to Phoenix every year for the NASCAR race and like staying a bit away from the crowds and this place fits. there are plenty of places to eat only a mile or so away plus 4 or 5 fast food places right outside your door.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nascardonna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 21, 2012
“Nice rooms!”

Dear TripAdvisor Guest,

Thank you for taking the time to post a positive review on TripAdvisor!

We appreciate your comments regarding the spaciousness and design of your suite. We are also pleased you enjoyed our breakfast buffet and our pool area.

Thank you for choosing to stay with us! We look forward to welcoming you back during NASCAR weekend!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth Meeting, Pennsylvania
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 19, 2012

This was our 5th stay at a Windmill Suite and our 4th in Surprise, AZ. We have nothing but "good things to say about all of our Windmill Suite Stays. (We wish there were MORE in Eastern United States!!)

The Breakfast, available daily, was excellent and part of the fee.

The Staff was outstanding.

We HIGHLY recommend this hotel and are looking forward to returning for another visit in March 2013.

Room Tip: We have stayed in several different rooms and they have all be excellent. Elizabeth and John
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pema27quid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 20, 2012
Dear Elizabeth and John,

Thank you for taking the time to share your positive comments about our Surprise Windmill Inn. Your feedback is greatly appreciated!

We are also pleased you enjoyed our breakfast buffet.

Our team members will be recognized for their outstanding service.

Thank you for being a loyal guest! We look forward to welcoming you back in March!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silverthorne, Colorado
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed November 13, 2012

My husband and I recently stayed at this hotel and we were very impressed. The rooms were very large and roomy. We had two televisions in our room...which was nice. The grounds were also very nice with a swimming pool and hot tub. But in our opinion the staff at this hotel was the best. Marilyn Page was very helpful from making our reservation to checking us in and out...and took care of everything in between. She is a gem. We will return next fall for our next visit in Surprise. Thanks for a wonderful stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terri W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 15, 2012
Dear Ms. Terri W,

Thank you for your positive review of our Surprise location!

We are pleased you enjoyed the spaciousness of your suite, our landscaping and our swimming pool and hot tub.

Marilyn Page and our team members will be recognized for their hospitality.

Thank you for choosing to stay with us! We look forward to welcoming you back on your future travels to Surprise!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Oregon
Level Contributor
83 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed November 12, 2012

I found this gem in the Phoenix metro area on tripadvisor.com. This hotel lived up to the reviews that I read before I booked our stay. Every November, Shelly and I take an extended weekend to Phoenix for NASCAR.

The room:
We were in room 216 which is large and features a separate bedroom with a king bed and six pillows. We slept great so I check under the sheets and found we were sleeping on a "beautyrest" mattress. There are two TVs, one in the bedroom and one in the living room. A nice computer desk to write this review. The HVAC system was very comfortable but not noisy like some other hotels I have stayed at.

The amenities:
This property has beautiful grounds which includes a pool and hot tub. The staff lays out towels on the lounges so you don't have to go looking for a towel. There is a fitness center and business center that I used to print out our boarding passes for our return flight. The lobby has a nice selection of daily newspapers including the Wall Street Journal. There is a library of books and DVDs as well as bicycles for the complementary use of the guests. The free wifi had a good level of performance. The breakfast room has gone way beyond the typical coffee and donuts that most properties offer. The Windmill breakfast includes; pastries, bread and English muffins for toast, sausage, bacon, eggs, fruit, yogurt, coffee, juices and waffles. You can eat in the breakfast room, in the lobby or tables outside.

The location:
I really like the location. First, it is in Surprise, out of the congestion and in a "safe" part of the Phoenix metro area. Second, it is on Bell Road. Whatever you need in terms of dining or shopping can be found on Bell Road from quick and inexpensive to upscale. The Arrowhead shopping center is minutes away. I always say that if you can't find it on Bell Road, you probably don't need it. The hotel is just west of the Loop 101 "west" freeway. We have stayed at hotels along I-17 and felt like we were in the ghetto, in other words - not safe.

The staff:
As I mentioned in previous reviews, the staff can either make or break the experience. The staff here must go to some kind of hospitality university because they do whatever they can to ensure the customer is satisfied. Here are some of the outstanding people that I interacted with:
Hakeem - we checked in at midnight and he got us checked in promptly and directed us to our room.
Tina Garcia and the second floor housekeeping staff. This is where the rubber meets the road as far as I am concerned and housekeeping was never an issue.
Brianna - My room key stopped working last night and she immediately recoded a key for me.
Samantha and Emerald - the morning crew on the job ready to help
Robert in maintenance - I pointed out that floor tiles were coming loose in the stairwell and he covered the area with carpeted mats until replacement tiles can be delivered.
Marilyn Page - My new friend from Australia, she was fun to chat with.
Kristin Jovic - I had some questions and concerns about the breakfast area and she immediate emailed Jenny Windle and sent me an email cc.
Mara Acosta - I was at the front desk when I observed Mara handling two sets of customer problems. One was from a guest that had checked out and the other was a guest coming in. This is were customer service experience really shows itself. Mara put on her "problem-solving" hat and came up with creative and reasonable solutions for these guests.

The only issue that I found was the cable TV channel lineup card is incorrect but Emerald assured me that the problem is being address with new lineup cards.

We will be back at the Windmill next year for NASCAR. The staff and accommodations of the Windmill have "earned" our repeat business. If you are looking for outstanding accommodations at a reasonable price, the Windmill has figured it out.

Thanks for a wonderful stay.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve_Shelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JRCauvin, Owner at Windmill Suites in Surprise, responded to this review, November 13, 2012
NASCAR Weekend!

“Our new hotel in the Phoenix Metro area!”

Dear Steve and Shelly,

Thank you for such a detailed positive review of the Windmill Suites in Surprise! It is always gratifying to know we exceeded your expectations during your stay!

Hakeem, Tina, Brianna, Samantha, Emerald, Robert, Marilyn, Kristin and Mara will be recognized at our next quality meeting for their hospitality during your stay.

We appreciate your comments regarding the spaciousness and design of our suite. We are also pleased you enjoyed our breakfast buffet, the location of our property and the additional amenities offered complimentary to our guests.

Thank you for stating, “The staff and accommodations of the Windmill have earned our repeat business.” We look forward to welcoming you back during NASCAR weekend!

Sincerely,

John Cauvin, President & CEO
Windmill Inns & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Windmill Suites in Surprise

Property: Windmill Suites in Surprise
Address: 12545 West Bell Road, Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
Official Description (provided by the hotel):
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise

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