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“Noisy and Disappointing”

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Holiday Inn Express Surprise
Ranked #4 of 7 Hotels in Surprise
Worcester, England
Level Contributor
106 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Noisy and Disappointing”
2 of 5 bubbles Reviewed December 1, 2012

My wife and I stayed 3 nights at this hotel and, having viewed other reviews of the property, were extremely disappointed. On the positive side the hotel is modern; the rooms well maintained and clean; and the hotel is within walking distance of Surprise Stadium for Spring Training and Arizona Fall League baseball. The room itself was standard HOE ie clean, bright & functional.

Despite requesting a quiet upper floor room, we were unfortunately allocated Room 103 on the ground floor. This was very noisy, being located close to a side exit to the car park (loud talking in the corridor; banging exit door at all hours). The breakfast was also a big disappointment; the food was not good, and cleaning of the tables was non-existent.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scorpian87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FantasticSurprise, Manager at Holiday Inn Express Surprise, responded to this review, December 5, 2012
Dear Guest,
I want to personally take this time and apologize for the inconvenience you experienced during your stay. I would like to personally extend to you the invite to contact me directly so we can make this situation you experienced right. We take these matters very seriously, and if that was not conveyed by my team I offer you my deepest apology. Feel free to call the hotel direct and ask for me personally.

Sincerely,
Will Nielsen (GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

158 reviews from our community

Traveler rating
    91
    52
    7
    7
    1
See reviews for
62
35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Hebrew first
  • Spanish first
  • Any
English first
Fort Mohave, Arizona
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed November 15, 2012

We had a great stay here. I brought my husband and two young children, and all of our needs were met. The location was perfect, right down the street from my cousin (we were in town for her baby shower). The room was huge, very clean, and comfortable. The staff was very friendly. I would recommend this hotel to anyone.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ashley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed September 19, 2012

I have stayed at this hotel before and besides the cleanliness of the hotel, nothing stood out until I visited recently, which is my reason for writing a review. I wanted to recognize an employee named Derrick. I was very surprised of how enthusiastic he was and not only that, he recognized my loyalty to Priority Club. He looks like a guy who enjoys his work compare to other Holiday Inn where I constantly stay at. It's too bad I'm not in this territory often because with that type of personable character after a long drive, it helps lift my attitude as well. When it comes to their hotel, it is very clean and cozy. I will definitely come back when I'm in the area.

Way to go D-Nice!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yen90033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, Arizona
Level Contributor
113 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed July 30, 2012

Our reservation was a 911 call. The temperature in our house was in the 90's. The compressor for air conditioning had died. And, having a heart condition did not help matters. A call was made and the hotel immediately allowed us to check in early and check out late. The front desk was very accommodating. We also required a handicapped room and the hotel met our needs. It was a nice room with a small refrigerator and microwave. The bathroom had a coffee maker. Our room was located by the exit door which was great. We were grateful to find a place to stay but we were a little disappointed that our entrance to the room had several dead bugs on the floor and the shower head in the bathroom was out of control. We would return to this hotel because they were so accommodating, but we will also check out the room before we check in.

Room Tip: Specify first floor near exit door if you have specials needs. And, locate your room in a quiet are...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 73Elaine73409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hacienda Heights
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed April 24, 2012

What a nice surprise to come into a nice clean and comfortable room after a long drive. We traveled with our niece and her 14 month old toddler. Called ahead to make sure a crib would be in the room. Front desk very friendly, quick check- in and into our room. Oh no! No crib. A call to the front desk and one arrived within 10 minutes. Clean room, comfortable bed, nice breakfast, friendly staff. What more could you ask for. Really enjoyed our stay here.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GinnyHaciendaHeights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camp Hillpa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 24, 2012

Everything at this hotel was great, staff were extremly courteous, everything was clean, shubbrey was beautiful. They started the free buffet breakfast at 6 one hour earlier to accomadate our tennis schedules. That was nice and it was good. I had a nice room with coffee maker, refrigerator and microwave. Marce was extremly courteous and very helpful at the front desk. 4-24-2012, Jack Skowronski

Room Tip: All good from what I saw
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  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jumnjakflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lubbock, Texas
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed April 12, 2012

The hotel staff is friendly and helpful. We were on the second floor overlooking the swimming pool. Although there were people in the pool, we didn't hear them. The free breakfast is great! Overall,, the hotel is a great value. I would recommend it to anyone wanting a nice room with free breakfast at a good price.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fearless1941
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Surprise

Property: Holiday Inn Express Surprise
Address: 16540 N Bullard Ave, Surprise, AZ 85374-7601
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise

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