Remember the broohaha caused by Amy's Baking Company? These people are worse! I live close by so my family and I stopped in on a saturday morning for a midmorning breaksfast I had heard it was decent and they were robbed a while back, so it seemed like a place worth visiting. The line was about 5 people deep, not too bad. When I got up to the counter to order, a middle aged lady (later we found out she was the owner's wife) was yelling and berating one of the young servers for a perceived slight. Unprofessional to say the least and it made me really uncomfortable. We placed our order for a sandwich, omelet, waffle and french toast. The place is small so we had to wait a bit for a table. We found one a few minutes later and I went to fill up my coffee mug. They only had artificial creamer so I asked a busser for some milk. He was a nice young kid and went to ask Jim, ho was frying eggs for some actual milk. It seemed like Jim lost his mind a little at that point. He literally jumped around in the open kitchen area, waiving his arms in the air, looking for a milk jug. I thanked him for the milk and he flat out ignored me and went back to grilling. We sat down and waited for our food. And waited . And waited. 45 minutes in my husband went to ask the owner's wife what had happened to our food and was told "well, it will be at least an hour wait". Hmmm. There were maybe 30 people in this place tops and it takes an hour to make some eggs? An hour and 5 minutes later our food comes out, in thee separate deliveries. The waffle was burnt. The french toast was soggy and sloppy and not in a good way. My veggie omelet was made with artificial cheese product, which they hadn't even bothered to melt completely since it was slapped on top of the omelet in squares This is when it gets interesting. My husband's sandwich was so dry it was inedible. So he went up to the counter. The owners' wife started yelling at him, saying "what did you order, what was it?" He told her "it's right in front of your face, here is the plate". She then started yelling "well that is what you get when you order a sandwich without mayo and dry". He told her that he didn't special order anything, it was ordered right off the menu. She didn't offer to remake it, just kept screaming at him. At that point he calmly told her "look, this food is terrible and I would like a refund for this item" Then Jim started screaming at him "my food is not terrible, your brain is terrible!". The poor young waitstaff stood around, shocked and embarrassed. We were so shocked that we just left. An hour later, I was in the bathroom with stomach cramps from this food. This experience put a damper on what should have been a lovely morning of shopping. My guess is that the only reason this place is still open is because we are out in the middle of nowhere and until the mall opens, they are the only game in town. But please, Nicks' diner, although not exactly gourmet, knocks the socks off this place. If you want to have a terrible breakfast, wait hours or more for your food and get a slew of insults for free with your order, this is the place for you. I am waiting for Gordon Ramsey or the yelp community to catch on to this restaurant, it should be fun to watch how they react to another complaining customer.