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Days Inn & Suites Surprise
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Reviews (648)
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All reviewsfront deskwaffleswould stay againpleasant staycontinental breakfastroom was cleanbell roadstaff was very friendlyhard boiled eggsspring trainingking suitevisiting familynice poolsun citycerealproteinaz
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639 - 644 of 648 reviews
Reviewed February 15, 2009

Don't expect great service, in fact, don't expect even good service. Early reservations through the motel don't necessarily mean that you'll get what you asked for. They are doing some repairs, which they really need, but failed to mention that when we made reservations. Family members were on different floors. The price is good, the location is good, but the rooms and service are lacking. Don't expect too much and you won't be disappointed.

  • Stayed: February 2009, traveled with family
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1  Thank CaptHook123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDISUPRISE, Guest Relations Manager at Days Inn & Suites Surprise, responded to this reviewResponded June 1, 2010

Thank you for taking the time out of your schedule to complete a guest review for your recent stay at our hotel. We appreciate your opininon as we utilize these issues to make imrovements as needed for our hotel. As of january 2010 we have completed our interior remoldeling. We do apoligize for the miscommunication regarding our remoldeling to the hotel, we have made some changes to our staff and have added additional training. We do hope that the rest of your stay to Surprise AZ was pleasant.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2008

Stayed there for the weekend of the NASCAR race (April 11-13). Booked the room with 3 queen beds and it was very spacious and comfortable. Bathroom was also roomy. Did not spend much time in the room, but you can't beat the price. The beds and pillows are ok. Room was kept clean and there were plenty of towels, although they are threadbare (but they get the job done).

The walls are a little thin, and you can hear the outside noise, although it's not enough as to keep you awake. The staff was excellent. Very friendly service. The breakfast was basic (waffles, pastries, cereal, coffee and orange juice) but there was plenty and it's included in the cost.

All in all, it's a very good place to stay, and the price is even better!

  • Stayed: April 2008, traveled with family
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1  Thank maythefal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDISUPRISE, Guest Relations Manager at Days Inn & Suites Surprise, responded to this reviewResponded June 1, 2010

Thank you for taking the time out of your schedule to complete a guest review for our hotel. As of January 2010 we have completed our interior remoldeling. Remodel included new carpet, rooms completely repainted, bathrooms renovated, all new linen and much more. So next time you come to Arizona for nascar come stay here in Surprise at the Days inn and suites and enjoy our newly remodeled hotel.

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Reviewed January 29, 2007

We stayed here last weekend after I read the ratings here in Trip Advisor. What I found was a very average Days Inn located in an area where there does not seem to be a lot of motels. The place is not too easy to find the first time (sign on Bell Road is small) but the lot and the building are in good shape ( looks like it was just painted an odd gold color.) Breakfast is the usual run of the mill stuff, nothing exciting here. Very plain. Everyone seemed to partake, though.
Our room was in need of a new mattress but otherwise OK.
Did not have time to use the pool or hot tub.
The staff seemed concerned and readily available all of the time--they work hard to keep the place running. Computer was in lobby but needed some defraging or some kind of attention---I could barely print out my boarding passes. That was a thrill.
For the $$$ it was OK, and the nearby Hampton Inn is priced much, much higher. Depends on what you want.
You might like it. We were out and about most of the time so we just slept there.

  • Stayed: January 2007, traveled as a couple
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6  Thank Impala guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 4, 2006

We stayed here while visiting family in the area. The room was clean and good sized. The front desk directed us to a nice italian restaurant for dinner one night in the neighborhood (Portofino) and it was a great choice for our group. My only complaint would be the breakfast....waffles, toast and juice is not my idea of a continental breakfast. It would have been nice to have some fruit available, some muffins, cereal, and/or yogurt.

  • Stayed: March 2006
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6  Thank seasue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 12, 2006

We were a bit reserved as we had seen some bad reviews and heard some bad reports on Days Inn (not this one). However at the time of our booking it was all we could find around Surprise/Sun City. Check-in was a breeze, they had put us on the 3rd (top) floor. The staff was very friendly and responded quickly to a very minor issue we had one day. Otherwise... good breakfast, very quiet (and I am picky on this one), located near some nice restaurants (If you like asian food please visit the Shanghai up in Sun City it is excellent). The room was clean, AC/heating system worked like it was new. We even had a jacuzzi which was nice after a long day of hiking. Pool was nice and clean, 4ft depth maximum. The fresh baked Otis Spunkmeyers in the afternoon were a nice touch. Thank you Days Inn Surprise!

  • Stayed: March 2006
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4  Thank b_raab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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