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“Nice....great price!!” 4 of 5 stars
Review of Days Inn & Suites Surprise

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Days Inn & Suites Surprise
Ranked #5 of 7 Hotels in Surprise
Livonia, Michigan
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice....great price!!”
4 of 5 stars Reviewed July 21, 2014 via mobile

We stayed here for 3 nights while visiting family. We paid approx $50/night so we weren't expecting much. The rooms are a little dated but clean. The lobby is nice and the employees were very friendly. We had a refrigerator and microwave in the room, which was nice. The bedding was really worn but it was ok. The a/c was ice cold and the wifi worked great. The breakfast was typical continental breakfast of fruit, toast, hard boiled eggs, and make your own waffles. It was always fully stocked and the breakfast area was clean. The pool was nice and clean. They have towels out there for you to use. We would definitely stay here again. The price was great and it was exactly what we expected....actually better then we expected at $50/night.

Stayed July 2014
Helpful?
Thank Rebsar17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager14872, General Manager at Days Inn & Suites Surprise, responded to this review, August 7, 2014
Rebsar17,

Thank you so much for your kind review!

As you mentioned, we offer a range of amenities and we are pleased to hear that you enjoyed them during your last stay with us. Detailed reviews like the one you have written help us determine areas of improvement, your opinions are valued and have been passed along to the appropriate supervisors for consideration. You will be pleased to hear that we have now started to introduce new linen into our guest rooms to provide an even more enjoyable stay.
Thanks again for your review and I sincerely hope that you will stay with us again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Surprise
1 review
3 of 5 stars Reviewed July 21, 2014

make people have to use key to enter door after 10 pm
make sure air conditioning is working In every room

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Days Inn

Helpful?
Thank Betsylou K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager14872, General Manager at Days Inn & Suites Surprise, responded to this review, August 7, 2014
Betylou,

Thank you for taking the time out of your day to leave us a review of your most recent stay. Although you review was brief, you did point out some key principles that we can improve upon.

Considering we are locating in Arizona, we understand that fully functioning air conditioning units are vital for guest comfort, and we work hard to maintaing the effectiveness and efficiency of all the units within our facility.
I sincerely hope that we were able to take care of your concerns while you were staying with us. To all future guests; we understand that there may be a time or two when we fall just short of your expectations, please allow us to correct these issues while you are still here with us. Give us the opportunity to show you how much we value your patronage.
Thanks again for your review, and I hope that you will give us another opportunity to serve your needs.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2014

Every staff member was a joy to deal with. Helpful and courteous and you
can't beat the free breakfst

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Days Inn

Helpful?
Thank James G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager14872, General Manager at Days Inn & Suites Surprise, responded to this review, August 7, 2014
James,

Thank you so much for taking the time out of your busy day to submit a review of our hotel.

You are right, this property isn't the newest on the block, however we are continually upgrading our facility to ensure that our guests always enjoy a clean and comfortable stay.
You will be happy to hear that we have just recently made upgrades to our suites and have implemented new linen and towels for all guest rooms.

Yes, the property may be a few years older than some others, but when we make our upgrades we do not have to pass along the costs to our guest. Our guests are able to enjoy the upgraded features and amenities of a newer hotel at an affordable price, thats what separates us form our competition!

Thanks again for your comments and please ask about our suites the next time you make a reservation!
Hope to hear from you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn & Suites Surprise

Property: Days Inn & Suites Surprise
Address: 12477 W Bell Rd, Surprise, AZ 85378-9799
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Surprise
#4 Business Hotel in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn & Suites Surprise 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Days Inn Surprise
Surprise Days Inn

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