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“Stay was too short.”

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Residence Inn Phoenix NW/Surprise
Ranked #1 of 7 Hotels in Surprise
Certificate of Excellence
Reviewed September 21, 2012

Great hotel. Clean, modern, comfortable. Staff was very helpful. The manager's reception in the evening with complimentary wine, appetizers and desserts was an unexpected and welcome touch. The lovely lady who was attending to the reception was very friendly, also. The included breakfast offered a variety of choices and was good. There are plenty of nearby restaurants and parking. The bed and room clean and comfortable. The WiFi was fast and the shower hot with good pressure. There was an outdoor pool and basketball court. I didn't get to try those out, but if I was ever there with my kids, this is where I would be checking in.
High marks. Nice surprise in Surprise :)

  • Stayed: September 2012, traveled on business
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1  Thank MT D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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212 - 218 of 279 reviews

Reviewed September 10, 2012

I enjoyed my stay here. Residence Inn's are my favorite properties. This was one of nicest I've stayed.

Rooms- clean, cool, good layout
Hotel- nice breakfast/outside seating area, plenty of parking

I would recommend this hotel for those wanting to do things in and around Surprise.

  • Stayed: August 2012, traveled solo
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1  Thank luvdinaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2012

After a tragic house fire, we were rendered homeless until our Insurance placed us in this wonderful hotel. We were so blessed from the first day to meet Nahla and her front desk staff. Everyone was friendly and helpful on a very personal level. It was like we met new friends while staying here for the past 22 days. We would like to recommend this hotel to anyone and everyone we know and to those we don't know but whom are looking for a place to call home while on vacation or in possibly in need like we were. Being a family of 7 with 5 children, it was difficult to keep all of our babies quiet all the time but with the passion all the staff had here it made it so easy to feel comfortable even when they were a little wired from being here so long. I wish all the staff here blessed endeavors with whatever their life brings!

  • Stayed: August 2012, traveled with family
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1  Thank Janddstowell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2012

We have stayed in this hotel on many occasions and find that the helpful and friendly staff are what makes us want to return and return. We were greeted by Nahla when we first arrived. She had everything arranged and even took us to see several rooms so that we could make a choice. She is exceptional. Olivia is very friendly and helped us with sending out our laundry. Jose is the night desk person and is confident and makes you feel at ease and safe. Brittany is another desk associate and she is exceptionally happy and helpful. Celina was the person who was assigned to our floor and she always made our room fresh and clean and in order. She is happy too. The General Manager, Samantha Callahan, is outstanding. She is respected by our staff and friendly to the guests. She is one of the best and is very caring and helpful and trusting to her staff. We give the staff and the hotel our own 5 star rating and will be dissapointed if you do less than that. Ray and Joanne Hart

Room Tip: We chose the room close to our exit and parking. It was easy to come and go without needing to go th...
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  • Stayed: August 2012, traveled as a couple
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2  Thank rayhart1363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 23, 2012

Stayed at the Residence Inn in late August for 3 nights. The staff was friendly and helpful. They provided directions to the local grocery store.

I love the suties with kitchen (refrigerator, microwave, stove, oven). It was nice to stock water and other goodies. Having a separate sitting area that can be closed off from the bedroom is a great feature especially when one person wants to stay up late or rises early.

Breakfast was included and there was always one special dish. Tuesday night was "Nacho Night" with a nacho bar and complimentary wine and beer. Nice touch.

The fitness center was small, very clean with treadmill, ellitipical and bike plus some free weights. The pool area was very nice. I like that you could swim laps.

This was a combo business trip for my husband and free time for me.

  • Stayed: August 2012, traveled as a couple
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1  Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2012

Stayed in a 2 bed suite
Great sized room and all the facilities one would expect.
Pool and gym are small but adequate for an overnight stay.
Very convenient for the airport and for City ( we went to see the Diamondbacks)

Stayed: August 2012, traveled with family
1  Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2012

This was our second visit with our baseball team to this hotel and it was absolutely wonderful again this year! We were here for 10 days with 6 in our family and there was no dissapointment here! It is so nice to find a hotel with decent rates for a two bedroom, two bathroom room with a kitchen. The hotel is always clean and the staff go above and beyond to help. We will definitely stay here again when we are in the area!

  • Stayed: July 2012, traveled with family
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1  Thank Sportsmom43kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Phoenix NW/Surprise

Address: 16418 N Bullard Ave, Surprise, AZ 85374-8805
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Surprise
#1 Family Hotel in Surprise
#1 Romantic Hotel in Surprise
Price Range: $124 - $452 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Phoenix NW/Surprise 3*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 
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Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise

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