We have stayed in this hotel on many occasions and find that the helpful and friendly staff are what makes us want to return and return. We were greeted by Nahla when we first arrived. She had everything arranged and even took us to see several rooms so that we could make a choice. She is exceptional. Olivia is very friendly and helped us with sending out our laundry. Jose is the night desk person and is confident and makes you feel at ease and safe. Brittany is another desk associate and she is exceptionally happy and helpful. Celina was the person who was assigned to our floor and she always made our room fresh and clean and in order. She is happy too. The General Manager, Samantha Callahan, is outstanding. She is respected by our staff and friendly to the guests. She is one of the best and is very caring and helpful and trusting to her staff. We give the staff and the hotel our own 5 star rating and will be dissapointed if you do less than that. Ray and Joanne Hart
- Official Description (provided by the hotel):
- Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise