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“Superior Staff and Great Hotel”

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Residence Inn Phoenix NW/Surprise
Ranked #1 of 7 Hotels in Surprise
Certificate of Excellence
Idaho Falls, Idaho
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Superior Staff and Great Hotel”
Reviewed August 24, 2012

We have stayed in this hotel on many occasions and find that the helpful and friendly staff are what makes us want to return and return. We were greeted by Nahla when we first arrived. She had everything arranged and even took us to see several rooms so that we could make a choice. She is exceptional. Olivia is very friendly and helped us with sending out our laundry. Jose is the night desk person and is confident and makes you feel at ease and safe. Brittany is another desk associate and she is exceptionally happy and helpful. Celina was the person who was assigned to our floor and she always made our room fresh and clean and in order. She is happy too. The General Manager, Samantha Callahan, is outstanding. She is respected by our staff and friendly to the guests. She is one of the best and is very caring and helpful and trusting to her staff. We give the staff and the hotel our own 5 star rating and will be dissapointed if you do less than that. Ray and Joanne Hart

Room Tip: We chose the room close to our exit and parking. It was easy to come and go without needing to go th...
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rayhart1363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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262 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Richmond, Virginia
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 23, 2012

Stayed at the Residence Inn in late August for 3 nights. The staff was friendly and helpful. They provided directions to the local grocery store.

I love the suties with kitchen (refrigerator, microwave, stove, oven). It was nice to stock water and other goodies. Having a separate sitting area that can be closed off from the bedroom is a great feature especially when one person wants to stay up late or rises early.

Breakfast was included and there was always one special dish. Tuesday night was "Nacho Night" with a nacho bar and complimentary wine and beer. Nice touch.

The fitness center was small, very clean with treadmill, ellitipical and bike plus some free weights. The pool area was very nice. I like that you could swim laps.

This was a combo business trip for my husband and free time for me.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 12, 2012

Stayed in a 2 bed suite
Great sized room and all the facilities one would expect.
Pool and gym are small but adequate for an overnight stay.
Very convenient for the airport and for City ( we went to see the Diamondbacks)

Stayed August 2012, traveled with family
Helpful?
1 Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Machesney Park, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2012

This was our second visit with our baseball team to this hotel and it was absolutely wonderful again this year! We were here for 10 days with 6 in our family and there was no dissapointment here! It is so nice to find a hotel with decent rates for a two bedroom, two bathroom room with a kitchen. The hotel is always clean and the staff go above and beyond to help. We will definitely stay here again when we are in the area!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sportsmom43kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2012

Recently stayed here during a work related trip. The price is reasonable. The staff at the hotel were great. Very friendly. Breakfast is served every morning in the lobby and was very good. There is a pool and a patio located outside the lobby. I did not use the pool but it looked very clean. The patio had very comfortable chairs and a fire pit. There is also a grill for you to use.

The rooms are excellent!!!!! The kitchen area has a fridge, stove, microwave and a dishwasher. The cabinets come stocked with plates, silverware, and anything else you would need to cook your self a meal. The living room area had a couch, which I assume pulls out into a bed, and a few sofa chairs. The bed was big and very comfortable. The bathroom area was big also and very nice.

I will be traveling to the Phoenix area a lot for work and will definitely be staying here again.

Room Tip: Any room here is a good room.
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank traveler83Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roscoe, Illinois
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 29, 2012

I felt like they treated me like a QUEEN. Always friendly and so accomidating. So helpful and staff was incredible! We had a baseball team of 14 15 years old boys. YIKES. The staff was very good helping the boys and making sure they started the day with a good breakfast.

Room Tip: The 2 bedroom suite was perect for a family! Lots of room and privacy. The lobby always had fresh...
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  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange, California
1 review
Reviewed July 10, 2012

Great Room, clean, smells good. The staff is so friendly and accommodating. The free breakfast each morning is fantastic and again, the staff is so polite. The rooms are clean and always fully stocked with great shampoos, soaps and linens

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Phoenix NW/Surprise

Property: Residence Inn Phoenix NW/Surprise
Address: 16418 N Bullard Ave, Surprise, AZ 85374-8805
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Surprise
#1 Romantic Hotel in Surprise
#1 Business Hotel in Surprise
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Phoenix NW/Surprise 3*
Number of rooms: 116
Official Description (provided by the hotel):
Welcome to the Residence Inn N/W Phoenix Surprise Arizona - the closest extended stay hotel to Luke Air Force Base, Banner Sun Health Research Institute, Ford Proving Grounds and Toyota Proving Grounds. Located next door to Surprise Stadium home of the Texas Rangers and Kansas City Royals and near Peoria Sports Complex, Camelback Ranch and Goodyear Ballpark discover why the Residence Inn Surprise N/W Phoenix is the premier hotel for Arizona Cactus League Spring Training. ... more   less 
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Also Known As:
Residence Inn By Marriott Phoenix Nw Surprise Hotel Surprise

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