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Comfort Inn & Suites Surprise-Phoenix NW
Ranked #4 of 7 Hotels in Surprise
Certificate of Excellence
Reviewed February 15, 2011

What a gorgeous hotel, super, everything just perfect. The rates are even very good. The breakfast was super, even bacon & sausage, everything. Nothing was missing at breakfast. The lady staffing the breakfast room was super nice, very friendly and kept everything perfect. If anyone needs a hotel in Surprise, stay at this Comfort Inn & Suites. If we should ever get to Surprise again, know we'll stay at this hotel.

  • Stayed: February 2011, traveled as a couple
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Thank tahoewesternIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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119 - 125 of 126 reviews

Reviewed November 6, 2010

We stayed for 4 nights in early October 2010. The place was clean, the staff great, the breakfast awesome. We heard that train, but having lived in places with trains it was background noise. Did not use the pool but it seemed ok. The bed was way too comfortable, especially after a really long flight. Surprise is a great town with so many things to do. Hotel is close to everything including Cardinals Staduim. Will always stay at this hotel when in the area.

  • Stayed: October 2010, traveled as a couple
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Thank Localobx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2010

We stayed 1 night while attending a baseball tournament. Hotel staff was kind and courteous, breakfast attendant was great. Getting a good deal this time of year isn't common with spring training and we chose a hotel with good reviews that was relatively cheap. We were not expecting a great sleep and luxurious accommodations. Exceptionally clean in all areas, ample parking. Breakfast was good with a large variety bagels, pastries, sausage patties, bacon, premade omelets, yogurt, hard boiled eggs, cereals. Our issues are few but should be noted. Train tracks run very close to this property and we were awakened at 3:20am by the repeated whistle. Since no one else commented on this, maybe it's not common. There is a large gap at the bottom of the door and lots of light shines through from the hall. The AC worked well but was loud each time it turned on. Overall it wasn't a good night's sleep but for a day or two if the rate is significantly cheaper, consider this property. The internet worked great and there was no extra charge. They also accept pets so expect to see some around the property. While we didn't use the pool, it was small but clean.

  • Stayed: March 2010, traveled with family
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1  Thank gottogetaway2day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2010

This was our second stay here and in both instances we were very satisfied; specifically, the staff were exceptionally friendly and the hotel is new, very clean. The room size and the bed were great. Being a newer building, there is a certain amount of excess sound that travels (you can hear people above and outside in the hall passing/talking pretty easily) but no different than any other chain hotel. I was impressed by the breakfast, namely that they had someone there refilling it constantly (it was getting hit pretty hard), so there was always fresh food.

  • Stayed: March 2010, traveled as a couple
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Thank fascyn8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2009

Very good reception with smile
Very Clean room
All the amenity is great but we do not have time to use them all
extremely satisfied.

  • Stayed: July 2009, traveled with family
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Thank newsongny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2009

We did not have reservations here as our stay was last minute. I believe it is one of the newer motels in Surprise, but it was extremely clean. The staff was friendly and the breakfast was perfect. Lots of choices. Even though it was Feb, the weather was nice enough to hit the jacuzzi. It was immaculate. It is in a busy location so do not expect a quiet hideaway, but on the plus side of that, it is located near restaurants and shopping. I used the fitness room and it was well equipped for it's size. There was always coffee available and fresh fruit. Nice place.

  • Stayed: February 2009, traveled with family
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Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Assitant GM at Comfort Inn & Suites Surprise-Phoenix NW, responded to this reviewResponded March 14, 2009

Thank you for staying with us. We look forward to having you again.

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Reviewed February 24, 2009

I stayed at the Comfort Inn & Suites for 4 days while attending a funeral for a family member who had recently passed away. The hotel is not spectacular but it is by no means bad. The room was spacious and comfortable. The hotel offers a "deluxe" continental breakfast - basically some cold cereal, pastries, and a few hot options (sausage, bacon, premade omelets, biscuits and gravy (not good), and a waffle iron). The breakfast is fine for a day or two by got old by the third day. The hotel is fairly secure. Rooms open to inside hallways and you need a key card to get in after hours. The location is good with lots of restaurants (mostly chains) and shopping nearby - a Loews and a Target are right next door. The only complaint I have was the housekeeping service. Our room was not typically made up until as late as 4 or 5 in the evening. This made for some inconvenience and struck me as a bit odd. In other hotels, I have to ask the staff not to clean the room at 7 in the morning. I've never had this take so long. At the end of the day, however, while a bit inconvient, this was not the worst thing in the world - especially since I was spending so much of my time with my family. I should also mention that they have a small business center with a computer and printer that they allow guests to use for free. I appreciated this as the WiFi in the hotel worked well, but my laptop decided to stop working while I was there. Overall, I would recommend this hotel if you need a place to sleep and don't need to spend much time on site.

  • Stayed: February 2009, traveled solo
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1  Thank Rideguy202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Assistant General Manager at Comfort Inn & Suites Surprise-Phoenix NW, responded to this reviewResponded March 14, 2009

Thank you for your review. I'm sorry you had a problem with the house keeping. We have taken this into account and in the future we are going to strive to fix this problem and get rooms cleaned sooner. Thank you again for staying with us!

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Additional Information about Comfort Inn & Suites Surprise-Phoenix NW

Address: 13337 W Grand Ave, Surprise, AZ 85374-4070
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Surprise
Price Range: $96 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Surprise-Phoenix NW 2.5*
Number of rooms: 86
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Also Known As:
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn And Suites Surprise
Comfort Inn Surprise

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