We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“Super helpful and friendly staff!” 5 of 5 stars
Review of Comfort Inn & Suites Surprise

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Comfort Inn & Suites Surprise
Ranked #6 of 7 Hotels in Surprise
Certificate of Excellence
Mead, Washington
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Super helpful and friendly staff!”
5 of 5 stars Reviewed July 18, 2014

We spent three nights at this hotel and really hated to leave! We had a handicapped accessible room because my husband is currently using a wheelchair. The room and bathroom were spacious and easy for him to maneuver around. The mattress was a dream and we slept soundly. Eric, the manager, and his staff were so helpful to my husband so he could access the pool. It was great that we were both able to enjoy the pool! Everybody was so friendly and helpful. We will definitely stay there again.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
1 Thank Robin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, July 20, 2014
We are so pleased to hear back from you regarding your stay with us. I am happy to hear that we were able to meet your needs and we do look forward to you returning to stay with us again. Great staff & wonderful guests makes for a great combination!

Erik E Handschuh
Operations Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

92 reviews from our community

Traveler rating
    49
    27
    11
    5
    0
See reviews for
32
27
5
11
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Aliso Viejo, California
1 review
5 of 5 stars Reviewed July 9, 2014

The Morales Family would like to thank the staff at Comfort Inn and Suites in Surprise AZ. We would especially like to thank Ryan, Andrea and Jaime for helping us out. Ryan booked us early morning on Friday @around 2:15 am. He made sure we had the right conjoining rooms and top notch customer service. Andrea called me to make sure our check out time was corrected and issued new keys and Jaime helped out when we needed her most. Based alone on this experience, we would definitely recommend this hotel and use them again across the country. The rooms and beds were perfect and the service above and beyond. Thanks Comfort Inn for hiring such great people.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank OGJayBird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, July 16, 2014
Thank you so much for staying with us and letting us know about three of our employee's by name. We value our staff and glad to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio Rico, Arizona
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 29, 2014

I used tripadvisor to pick this one and the positive reviews were spot on. This was a larger room than I was expecting and very clean and comfortable. The breakfast wasn't a full sit down buffet but it was certainly better than the run of the mill continental breakfast you see at other locations. The check in/out was easy and the staff was very friendly and polite. I would recommend this hotel to anyone.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gary W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, July 2, 2014
Thank you so much for giving our Hotel a try after reading our reviews. We are glad to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed June 27, 2014

I "ran away from home" for one night at the Comfort Inn & Suites yesterday, I had never stayed at this hotel before, and I was very pleasantly surprised by the exceptional cleanliness of the place and the helpfulness and courtesy of the staff. The room was not a true suite, but was large and comfortable. The grounds are not at all beautiful since the hotel is in a desolate area on the edge of a strip mall, but the hotel itself is very nice. I would stay here again. .

Room Tip: It is hard to avoid hearing the trains going through all day and night since the hotel is very close...
See more room tips
  • Stayed June 2014, traveled solo
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AZCathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 28, 2014
Thank you so much for letting us know about your stay with us. If you ever desire to "run away from home" again we would look forward to having you stay with us again. We are also a great place for out of town family and friends to stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milledgeville, Georgia
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 10, 2014

Stayed here for 8 nights while visiting family. Was traveling with my mom so we had the 2Q Accessible room with a Roll-In Shower. Friendly staff & clean hotel. The train does come through nearby, but in my opinion does not interfere with sleep.
There is a Target & Lowe's next door, with other shops in between. There are several restaurants nearby also. Carl Jr's ( beside the hotel & delicious!), Chick-fil-a, Olive Garden, Five Guys burgers...to name a few.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank grandmaVee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 11, 2014
Thank you so much for your kind words and we are pleased to know that you enjoyed your stay with us. Our location to shopping and restaurants is definitely a plus...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Henrietta, New York
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed June 4, 2014

...Handicapped parking provisions, appearance of the building and lot, location (close, but not too close to Phoenix), price, value, bed and bedding, room spaciousness, pool and hot tub, fitness center, cable tv, breakfast selection, and helpfulness of all of the staffers were more than adequate during our two-night stay this week. We swam both days, when air temps were near 110-degrees, and had the pool to ourselves.
...Great advice and directions to the Phoenix Zoo and more local eateries were provided by both the daytime and evening managers - saving us from a couple of potential frustrating trips. Wish we could've stayed for a few more days, but we had to move on to New Mexico today.
...Not the newest facility, but nicely maintained, and clean.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Linda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, Manager at Comfort Inn & Suites Surprise, responded to this review, June 5, 2014
Thank you so much for the kind words. We are so please to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
10 reviews
7 hotel reviews
5 of 5 stars Reviewed June 3, 2014 via mobile

Staying in the area in June a pool was a must. I was in town looking for a winter rental home. Everything was clean and comfortable. The front desk was very helpful and so was the computer and printer for my search!

Stayed June 2014, traveled on business
Helpful?
Thank Flower141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMSurpriseComfort, General Manager at Comfort Inn & Suites Surprise, responded to this review, June 5, 2014
We are so glad to hear that you enjoyed your stay here with us. Let us know if you or your family & friends ever need a place to stay while her in town. We will be more then happy to make those reservations for you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Surprise
1.1 mi away
Quality Inn & Suites of the Sun Cities
1.0 mi away
Windmill Suites in Surprise
2.3 mi away
Hampton Inn Suites Phoenix Surprise
Show Prices
Show Prices
Show Prices
1.1 mi away
Days Inn & Suites Surprise
1.7 mi away
Holiday Inn Express Surprise
6.4 mi away
Comfort Suites Peoria Sports Complex
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Surprise? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Surprise

Property: Comfort Inn & Suites Surprise
Address: 13337 W Grand Ave, Surprise, AZ 85374-4070
Phone Number:
Location: United States > Arizona > Central Arizona > Surprise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Surprise
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Surprise 2.5*
Number of rooms: 86
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Hotels.com, Travelocity, Orbitz, Odigeo and Priceline so you can book your Comfort Inn & Suites Surprise reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn And Suites Surprise
Comfort Inn & Suites Surprise Hotel Surprise
Comfort Inn Surprise

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing