I want to give a review here because I am also a business owner. I value and understand that my attention and success of my business is only as good as my information about my business. So this is directed to the owners. We go there about 3-4 times a week. What we see is on a regular basis and not from someone who stays one or two nights. I'm not sure we will continue going.
We purchase monthly passes here so we can swim and work out since there isn't a real gym within 25 minutes of my house. I'm not sure about the look and feel of the rooms because we live in town but I will say that the pool area and the pool itself gets little to no attention. I went in this week to swim with my daughter and the water had a layer of dust on it and it was very cold. I told the front desk girls how cold the pool was and they said its broken and needs to be fixed. Something about electrical failures from storms? We went in again tonight and the pool was once again cold. I mentioned it again to a different front desk girl and she said it was broken and needed to be fixed. She checked on the temperature and flipped a breaker switch. The heater said it needed to be serviced. The jacuzzi was warm enough this time but the first time it was also cold. When you turn the jets on the jacuzzi, it fills up with serious bubbles. The pool area hasn't been cleaned in over a month. The same fake plant leaves are lying in the same place as a month ago along with other debris and bugs. 3 out of the 6 lights are burned out so it's pretty dark in there at night. The tiles are falling off the walls and are just laying against the wall with no intent of repair. The carpets leading to the pool from the reception area are terribly dirty and the pool bathroom is scary. We lay towels down when we change for fear of the floor.
If the pool area and the heating element of the pool receive such little attention, I'm concerned for how clean and disease free the water actually is. If the pool is an indication of the attention and care the entire experience at this hotel gives, I don't think I would feel comfortable sleeping in the beds, eating the food, or stepping foot in the room showers.
The front desk girl tonight was definitely not interested in making us feel welcome. I know we are not a traditional guest but we did pay to swim here and we tried to have a friendly conversation with her as we are regulars. The only thing I could get out of her were one word answers. Even when I wished her a Merry Christmas she just sort of grunted. I was never rude to her so my wife and I were puzzled with her lack of interest in taking her job seriously. I know it's a small town but that's no excuse for not being a professional in the way they look and act towards customers.
- Official Description (provided by the hotel):
- Americas Best Value Inn Snowflake offers the most value for your money when staying for business, pleasure, or just passing through. We offer clean spacious rooms, a meeting facility, guest laundry facility, a heated indoor pool, and free Wi-Fi throughout the property. Enjoy a free continental breakfast each morning. All guest rooms include hairdryer, cable TV, HBO, ESPN, iron, ironing board, free local calls, and wake-up service. Take advantage of our extremely comfortable beds and relax while saving money year-round with our Kids Stay Free Policy (11 and under in parent's room). For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly and monthly rates, as well as direct billing options. For your convenience our hotel offers both smoking and non-smoking rooms. Pets are welcome, charges and restrictions apply. We are centrally located off Highway 77 and Highway 277. We are near to local attractions such as Northland Pioneer College and and Stinson Pioneer Museum. Americas Best Value Inn Snowflake is your best choice in the east-central area of "The Grand Canyon State". We offer ideal accommodations and location whether you are in town for vacation, business, or simply passing through on your way to Tucson or Albuquerque. At Americas Best Value Inn Snowflake our goal is to provide our guests a great experience, not just a place to stay. At Americas Best Value Inn Snowflake, We've Got You Covered from the time you hit the road until your head hits the pillow. ... more less
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- Also Known As:
- Comfort Inn Snowflake
- Snowflake Comfort Inn