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“Superb”
Review of Sierra Suites

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Sierra Suites
Ranked #1 of 22 Hotels in Sierra Vista
Certificate of Excellence
Reviewed March 27, 2010

Accomodating in every sense of the word. The staff initially addressed me by my last name, however, it did take a day or two and they were addressing me by my first name, which I am okay with. Made me feel like I was getting that "personal attention". The rooms were well kept. The grounds were very well kept to include the guest laundry to snack facilities. The continental breakfast was excellent.

  • Stayed: February 2010, traveled on business
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Thank Godfather22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 29, 2010

Thank you so much for your kind remarks - our team does strive to provide personalized customer service. We look forward to seeing you on your next trip to Sierra Vista! You'll love the new changes to the breakfast room that are coming!

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551 - 557 of 594 reviews

Reviewed March 20, 2010

Found the hotel to be clean and quite. Every part of the hotel from the rooms to the pool area was orderly and clean. The pool was heated and had a hot tub attached. We had a double queen room, which was spacious enough for our family of four.The staff was professional and polite. The hotel served a generous continental style breakfast, which added to the value of our stay. In addition, the wireless internet was fast and free - what more could you ask for? Melissa was an ever present help during our time at Sierra Suites. I actually started to wonder if Melissa was chained to the front desk. For the value, we found Sierra Suites to be a great place to stay as we toured S. Arizona. We have stayed at more luxorious hotels and not received nearly the value that Sierra Sweets offers.

  • Stayed: March 2010, traveled with family
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Thank flightrnmedic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 22, 2010

Thank you so much for the 'sweet' review! We love the title - maybe we should change our name! Looking forward to your next visit to Sierra Vista!

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Reviewed March 12, 2010

We booked this hotel online. First trip to Sierra Vista. Very pleased with the accomodations, staff was great. Great value for the price. Hotel is older, but has many updates. It is on one of the main roads, however when your on the property its like your someplace else. We thought that the noise factor would be a problem, we were pleasantly surprised. Convenient to restaurants, shopping, and 1 mile from the main gate of Fort Huachuca. When we traveled to Tucson we wished that there had been a Sierra Suites to stay in! Hopefully we will return one day! Thank you for helping us make some good memories : )

  • Stayed: January 2010, traveled as a couple
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Thank Spuddyanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 14, 2010

We are so pleased that you enjoyed the hotel and we were your hotel of choice while visiting Sierra Vista.

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Reviewed March 11, 2010

This was our second extended stay at the Sierra Suites. We enjoy visiting Sierra Vista in the wintertime, because it's usually sunny and warm, has a number of good restaurants (especially Korean restaurants), and is close to good hiking and other points of interest like Bisbee and Tombstone.

We didn't even realize that we were returning to where we had been before two years earlier until we got there. We did our usual research on the available lodgings in town, and picked the one that best met our needs at the most reasonable price. That was Sierra Suites on both occasions.

When we stay in a place for a week or more we like to have a suite. SS offered a non-smoking 2-queen bed suite which was our choice. The living room and bedroom were roomy and comfortable, but the kitchenette was small, with a half-size refrigerator, a microwave, and a sink. There wasn't as much table space for working on our computers as we would have liked. We happened to hit Sierra Vista during one of their rare cold spells, and the room heater was noisy enough that we didn't use it much. Aside from the heater the room was nice and quiet. The beds were comfortable and the bathroom was fine. The staff were very friendly and helpful. We especially appreciated their help in the breakfast room, where they were happy to provide a tray to bring food back to the room.

The principal negative experience happened right on our arrival. We had requested, and been promised, a ground floor room, since the property doesn't have an elevator, and we are senior citizens. When we checked in, the note about the ground floor room had not been posted in the right place, and the only available suite meeting our needs was upstairs. We went ahead and took it, and lugged our heavy suitcases up a flight of stairs, and the desk clerk gave us a discount on the rate in compensation.

Another negative that I must mention is that although our room was non-smoking, it had a faint but distinct odor of stale tobacco smoke, probably imbued in the carpet or drapes from some earlier occupant. It was faint enough that we decided to put up with it, but it would have been better if it hadn't been there at all. We're extremely sensitive to that odor, and perhaps others wouldn't notice it.

I've mentioned a number of negatives here, because I think they make a review like this more helpful to other travelers, but I should stress that overall we liked the SS, and may well stay there again on our next visit to Sierra Vista.

  • Stayed: March 2010, traveled as a couple
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1  Thank Winter-nomads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 14, 2010

Thank you for your detailed review - certainly the challenges as well as the positive comments not only help other travellers, but also assist us.
We will plan on looking up the room in which you stayed to resolve the smoke smell as well as the heater noise -- we do request when guests have issues like these, that they do let us know prior to their departure (especially on an extended stay) so that we may resolve them and allow you to have the most comfortable stay possible.
On behalf of management and staff, we apologize that the room that you requested on the bottom floor was not available and we'll make every effort on your next visit to Sierra Vista to ensure your room is perfect - inside and out. We know you have many hotel choices when travelling to Sierra Vista and we truly appreciate that you choose Sierra Suites.

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Reviewed March 11, 2010

Great trip and you have got to try Daisy Mae's Steak House, a little run down but their signature steak is to die for. The house wine was great and very affordable. Sorry that we had such a short stay, the view is incredible.

  • Stayed: February 2010, traveled as a couple
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Thank Clivver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 14, 2010

Thank you so much for your kind review. We look forward to your next visit to Sierra Vista -- and we love Daisy Mae's, too!

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Reviewed March 9, 2010

The exterior is deceptively plain. Upon entering the Sierra Suites, the charm of the hotel can be fully appreciated. The staff is amazingly friendly, and we quickly felt right at home. The management has taken great care to update and refurbish the rooms, which were spacious and came with lots of amenities. The hotel is conveniently located near a major intersection and just outside of Fort Huachuca, and is surprisingly serene. The comfortable beds and relaxing shower topped off an already satisfying experience.

  • Stayed: March 2010, traveled with family
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Thank travileres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 11, 2010

Thank you for your review! Looking forward to your family's next visit.

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Reviewed February 28, 2010

Of the four hotels I've stayed at in town, Sierra Suites is hands-down the best. The hotel is conveniently close to everything in town, and the rooms are the most comfortable of any of the other hotels I've stayed at.

Rooms come with a medium-sized TV with cable and PPV movies, wireless internet, mini-fridge, and microwave. The entire hotel has a nice, comfortable southwestern atmosphere.

I did not give top scores for Service and Value, however. The exercise room, located next to the lobby, was small and had a very limited number of machines. Also, the free breakfast was limited and did not include any heated meats. I'd really recommend adding something like bacon or sausage. Lastly, I found the lady that worked the breakfast counter a little impolite. I thought all the front counter staff was exceptionally friendly, however.

  • Stayed: February 2010, traveled on business
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Thank CT7400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Sierra Suites, responded to this reviewResponded March 9, 2010

Thank you so much for your comments and declaration of us as the "Best Hotel In Sierra Vista". We do appreciate all comments and suggestions. A couple of things to mention - we'll be remodeling the breakfast room very soon, within the next couple of months. So you'll see changes there. Guests have requested hot items and thus have started to serve hot oatmeal daily and will be implementing more hot items in the near future in conjunction with the remodel. Lastly, we want to sincerely apologize if the service you received in the breakfast room was not exemplary - this was certainly not typical, but we will talk to our staff. As you noted from our front desk staff, our service is typically exceptional. We look forward to your next visit and hope you enjoy our new look!

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Additional Information about Sierra Suites

Address: 391 E Fry Blvd, Sierra Vista, AZ 85635-1818
Phone Number:
Location: United States > Arizona > Sierra Vista
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Sierra Vista
#3 Romantic Hotel in Sierra Vista
#4 Family Hotel in Sierra Vista
#6 Business Hotel in Sierra Vista
Price Range: $78 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Sierra Suites 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
A Sierra Vista Hotel located down the street from Ft. Huachuca, Sierra Suites is minutes from Southern Arizona attractions like Tombstone, Bisbee, Kartchner Caverns, ghost towns and bird-watching areas. Comfortable spacious guestrooms including free wi-fi and hardwired internet, flatscren TVs, refrigerator and microwave. Visitors are delighted by the upgraded gym as well as our inviting lobby and hotel staff. Guests enjoy free breakfast including a variety of hot and cold items, served in our unique patio room overlooking the pool. All New: get your favorite BBQ fixins and use our outdoor grill -- stay IN for dinner at Sierra Suites. ... more   less 
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Also Known As:
Sierra Hotel Sierra Vista
Sierra Hotel Vista

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