I stayed at this hotel with my family of four, and our yellow lab. Well, our lab had to go to the kennel in town for 10 days because I had booked online, and they did not have any pet friendly rooms available. So that was my first issue. My second issue was when I went to check in I placed on a 2nd floor room, with no elevator. I explained that I did not feel that was doable with my young son so they offered me a smoking room on the 1st floor stating it was the only one available. I am not a smoker, and the smell was overwhelming and caused headaches. The door knob was broken and had to be manhandled to shut, the door did not have a latch on it so my youngest could escape. We requested to have one installed, which they did the following day and the installed on did not fit the hook, had to have the repair man return to re do it the right way. The sliding doors to the pool area did not work either. The housekeepers would not move our belongings to make beds, and one morning, even with a "do not disturb" let themselves in while my little ones were still asleep. The washer and dryer charged your a $1 cycle fee, which was fine, however the dryer was broken and had to be run several times to get anything dry. We gave up and went to a Laundromat instead. The continental breakfast was nice, but same stuff every day. The lobby had parts and pieces for constructions, random workers roamed the halls, and the pool was not swimmable for several days of my stay due to chemical's in it. I should have moved to a different hotel with my dog in tow but I didn't have the patience to find one. For a military town I'd expect more. The bath tubs are really small as well. The front desk personnel was nice, but had friends hanging out in the lobby at all hours did not appear very professional to me. Was not given a receipt at check out so I can not claim the hotel and be reimburse from the army. Likely would not stay again.
- Official Description (provided by the hotel):
- A Three diamond lodging and conference facility, catering to a diverse group of clientele from families to groups to pets. ... more less
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- Also Known As:
- Quality Hotel Sierra Vista
- Quality Inn Sierra Vista
- Sierra Vista Quality Inn