This was the worse hotel stay ever. I have lived in Sierra Vista about 15 years and at one time actually owned a home in the same neighborhood as this Quality Inn. My family only recently stayed here due to an emergency situation. I travel a lot for my job and often reserve Starwood and Hilton properties (even the Hampton Inn next door to this place). This Quality Inn is an embarrassment to Sierra Vista Arizona, the Quality Inn chain and the Choice Hotels network. And as a local resident, I don't know if any amount of apologies can positively change a first-time visitors impression of such a scenic and beautiful place as Sierra Vista Arizona if they decide to stay at this Inn. Sierra Vista is still considered a small town and "everybody" knows everybody who lives there and locally owns a business. I know a lot of good business owners in Sierra Vista and I believe in supporting locally owned businesses, but I cannot support this one. My intent on writing this review is not aimed at the entire staff but at the ones who apparently are working there that do not have an appreciation for or the work-ethic necessary to support the Quality Inn reputation.."Shame on You" for embarrassing this establishment. The level of service you provided really supports the saying "You get what you pay for" just because travelers may be cost-conscience is not a license for abuse. We had to change our own linen after 3 failed requests. Our floods were not cleaned or vacuumed. I know how to check behind housekeeping. Instead of sweeping-up the hair (that was strategically placed) from the bathroom floor, it was scattered into the corners, and the same plastic toothpick wrapped was left in the middle of the carpeted floor where one had to step over (or vacuum) it to make up the bed near the window. Shame on You... if you are working there because of nepotism do your family a favor and quit before you ruin the place. If you are working there because someone though you deserved a second chance for whatever reason...GET A CLUE! and don't tell patrons things like, "Good Luck trying to get the staff to do their job".
- Official Description (provided by the hotel):
- A Three diamond lodging and conference facility, catering to a diverse group of clientele from families to groups to pets. ... more less
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- Also Known As:
- Quality Hotel Sierra Vista
- Quality Inn Sierra Vista
- Sierra Vista Quality Inn