Having previously worked for The Ritz-Carlton, my expectations for service levels are usually met only by handful of companies/employees of those companies. After having read the reviews, I was concerned over the one submitted by "Steve J". However, accommodation options are not plentiful in Sierra Vista. Thus, I took a chance and booked my reservations here for my 2 night stay while visiting my dad for the holidays. I must say I was not only relieved, but very pleased when I arrived and met the Front Desk Agent, Chuck. The lobby and every inch I could see was clean and very presentable. Chuck was very professional and friendly. As I made my way to my room, opened the door and inspected every inch, my dread and uncertainty was fully alleviated and I was pleased that I chose to stay here. The only details that affected me were, I have foot problems and am not able to always use exercise equipment that requires me to be on my feet so it would've been nice to have a recumbent bike in the gym. But the space is too small and 2 treadmills and an elliptical trainer are what is provided for cardio so I didn't use the gym as much as I'd hoped to. The only other detail is that I'm not big on continental breakfast, and prefer a hardier breakfast, but the hard boiled eggs and coffee/hot chocolate served me fine. I must mention that Rebekah, another Front Desk Agent, was very, professional, warm and friendly, and provided me with what we called at The Ritz-Carlton, "a fond farewell" as I departed. She genuinely wished me a safe trip and happy holidays. In closing, I can't stress enough, how relieved and pleased I was as **cleanliness** and friendliness are my top priorities.
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