The rooms were clean, the staff was friendly. The pool is a joke so don't expect much as far as that goes. It is a good place to stay to visit the surrounding areas.More
- Free Wifi
- Free Parking
The rooms were clean, the staff was friendly. The pool is a joke so don't expect much as far as that goes. It is a good place to stay to visit the surrounding areas.MoreShow less
We are glad you came to stay with us! We hope you enjoyed some of the local attrations while you stayed!
We strive to make every aspect of our guests' stay enjoyable. I would be very interested in your suggestions that would possibly make our pool more inviting.
Have a safe, happy summer. We hope to see you back very soon!
Please beware!!! My family and I checked into this hotel for a few nights. First the pool was ice cold and full of sand and dirt at the bottom. Thus, the kids did not swim while in Arizona. The next thing which is the most disturbing is a long story. I wear contacts and glasses. I left my glasses on the bathroom counter as I put my contacts in for the day. When we returned in the evening my glasses were gone. After searching the entire room I went to the front desk to let them know I thought the maid may have scooped my glasses up while cleaning....on accident. The person at the front desk then told me there was nothing he can do. I asked for the general manager, Norma Jean. I was told I could not call her and she could only call me in my room, not on my cell phone. I was leaving at 5AM the next morning and did not understand this. When Normajean called, she basically said how do you know you did not lose them....REALLY! I am not asking for a laptop computer here! She then made me go to the store and get a estimate to replace them which I did. Now after three weeks she calls me and says the insurance company wanted to know why I did not use the safety deposit boxes that were supposedly offered......So, I am supposed to check my glasses at the front desk before I go to bed...Makes sense! After our conversation, Normajean then has the insurance company call me to say they will not replace my glasses and I should file a claim through my homeowners insurance! I also called corporate and they said it will take another three weeks to investigate! Bottom line, I will never stay at a Holiday Inn again and if you do, you better check everything you have in at the front desk because if it goes missing you are screwed!
It is our hope that our guests have a fantastic stay at our beautiful property. Though extremely rare, we wholeheartedly regret when we have an unfortunate situation arise for a valued guest. In this specific situation, a resolution was agreed upon and we thought we had understood from you it was fair compensation. We are sorry, yet stunned by such a review, but sincerely hope that you will be able to once again experience our great hotels. Thank you .
We enjoyed our stay at this hotel, as it provides breakfast and snacks.
Thank you very much for your kind words. We strive to make our guest's comfortable and enjoyable! We hope to see you again in your travels!
I travel alot for business and found this to be a little above average. While they do except pets - I only saw one the entire time. The rooms were really clean and the daily maid service adequate. They have duvet covers which makes everything seem better than those nasty bedspreads. Four pillows on each bed makes for comfy sleep.
The breakfast was free but nothing really special.
Front desk was pleasant.
You share the outside pool with the hotel right next door but it is a really nice pool with alot of shared outdoor space - could be good for kids if they were with me.
While the exercise room was small all the equipment was functioning.
All and all, I would stay here again as I know what to expect and it meets all of my travel needs.
We thank you very much for your positive review! All reviews encourage us as team to continue to strive to meet and exceed our guests' expectations. We will use your review to build on that goal!
We hope to be able to welcome you back to our hotel soon! Until then happy travels!
This hotel is excellent value. It's new with spacious rooms, comfortable beds, quality linens and an excellent included breakfast. It's within walking distance of the main shopping area in Sierra Vista and some decent restaurants. The staff was courteous and I was not troubled by noise from other rooms or by other guests' pets (and my room was near the elevator, usually the noisiest). I was happy and comfortable in this hotel for my entire five-night stay. It was a great base for exploring the area.
Thank you very much for staying with us AND for taking the time to post such kind words! We're so glad you enjoyed your stay! We hope to welcome you back again one day soon!
Although this hotel is pet friendly it isn't people friendly. The person in the room next to me left her dogs alone for over an hour and they (multiple) dogs barked the entire time. Now I had to sign a no party contract but the front desk could careless about the people needing to sleep without barking dogs clause. Now here's the best part my son is allergic to all animal fur and his eyes were swollen. Not happy this isn't a place to stay if you have allergies!
I am sorry to read that your stay at our hotel was less than you'd expected. We truly hope that our guests will enjoy every aspect of their stay.
It's true that we are a pet friendly hotel. Pets have become part of families and we love to be able to welcome our "four legged" family members. Occasionally, we do have pets that act out in an unfamiliar setting, (such as a hotel room) when the pet parent is absent, as was the case on the night of your stay.
I want you to know that we tried repeatedly to contact the pet parent to infom him of your inability to sleep. As soon as we were able to get in touch with them they came staight away to calm their animals, unfortunately, it was not before you left.
During the past few days we have also tried unsuccessfully to contact you. We don't want to leave you unhappy with us. We would like to make it up to you! Please contact the hotel directly between 7a and 3p. Ask for the front desk supervisor and reference the confirmation number of your last stay.
We look forward to speaking with you soon!