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“Waited 1Hr/15 mins for food; 4 tables served b4 ours; First&Last Visit” 2 of 5 bubbles
Review of Licano's Mexican Food & Steakhouse

Licano's Mexican Food & Steakhouse
Ranked #3 of 67 Restaurants in Show Low
Certificate of Excellence
Cuisines: Mexican, Southwestern
More restaurant details
Restaurant details
Good for: Families with children, Dining on a budget, Kids, Business meetings, Local cuisine, Special occasions, Large groups
Dining options: Lunch, Brunch, Dinner, Full Bar, Highchairs Available, Parking Available, Reservations, Seating, Serves Alcohol, Takeout, Television, Waitstaff, Wheelchair Accessible
Mesa, Arizona
1 review
common_n_restaurant_reviews_1bd8 2 helpful votes
“Waited 1Hr/15 mins for food; 4 tables served b4 ours; First&Last Visit”
2 of 5 bubbles Reviewed December 30, 2012

We arrived this evening Sunday, December 30th at 6:45pm. We waited until 8pm to receive our food of only 2 orders for my wife and I. Four other tables were served prior to our table. Johnny, a short light hair woman was our waitress. My wife told me that she wanted to leave prior to being seated since she overheard 4 groups walking out and complaining about the slow service. One lady exclaimed they had driven 14 hours across the country to wait over an hour for their food. But what got me is that we were bypassed. The reason our waitress gave was that our order was pushed to the back. My wife specifically told our waitress when we ordered our drinks that we were ready then to place our order. Johnny, our waitress, was non-chalant, non-caring, non-emotional. and non-supportive. She did not offer to comp anything or give us free dessert or anything. If we get fair to good service we tip 20% almost every time. I left her only $2 cash on a $32 order. The food was good: chips, salsa, bean dip, sodas, etc. After she explained our order was pushed to the back without any explanation, i requested from our our waitress to bring us 2 boxes and our check before we even received our food. My wife took our two small children and began to walk out of the restatuarant after an hour of waiting. She came back momentarily after several minutes to collect our child's pacifier. I was about to follow her out the second time, when our food was finally being brought out. I have never left a food order without paying for it in my entire life. Had we not been intercepted, we would have left the restaurant without eating or paying our extremely late-served dinner order. Ok. I understand that there are a limited supply of good restaurants in Show Low, Arizona and the surrounding White Mountains region, since it is a big-time area for snow skiing in the winter and summer time fun. But this is the last weekend of the year and it is a holiday. it is the eve of New Year's Eve. To our delight, it began snowing upon arrival to the restaurant. We are here this weekend to find a second house in the White Mountains. I guess we will select either Heber or Snowflake areas instead of Show Low. We are to be sure to tell all of our friends and relatives back in Phoenix and Mesa to not come to this eatery unless they come during a off-dinner hours. Othewise, the food I did eat in a hurry and by myself (since my wife took our two small children) was pretty good. It is too bad their management does not staff adequately to handle high demand service times! I do not write many reviews. This is probably the 3rd or 4th I have written in five years. Then I waited another 15-20 minutes for the check. I was so tempted to leave a $20 bill on the table and just walk out for the second time. THIS WILL BE OUR FIRST VISIT TO LICANO'S AND OUR LAST ONE! This place will NEVER compare to Tia Rosa's in Mesa, AZ! RS

  • Visited December 2012
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
2 Thank Rob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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325 reviews from our community

Visitor rating
    147
    107
    40
    10
    21
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Italian first
  • Any
English first
Tempe, Arizona
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Tasty But Pricey”
3 of 5 bubbles Reviewed December 25, 2012

The food is good, the service is great, but the prices are a little insane for the area. Two meals, one appetizer no alcohol $65+

Visited December 2012
Review collected in partnership with Best Western

Helpful?
2 Thank TKJ365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinetop-Lakeside, Arizona
Level Contributor
11 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“They won't serve me”
1 of 5 bubbles Reviewed December 14, 2012

I've heard good things about the salsa, but because of their No Firearms policy I won't eat there. It is a shame, but I have to keep my integrity to my rights. Sorry, but if you like the 2nd Amendment please stay away.

Visited October 2012
Helpful?
4 Thank Chris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
“EXCELLENT food”
5 of 5 bubbles Reviewed December 14, 2012

The green chile sauce on the chicken enchilada was amazing! I asked for some more to eat with my chicken taco.

Visited December 2012
Helpful?
Thank Patricia L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_restaurant_reviews_1bd8 3 helpful votes
“The Licano's Burger was terrible.”
1 of 5 bubbles Reviewed November 4, 2012

The service sucked. Our waitress was not attentive. Complained about how our food was cooked. The waitress said there was nothing she could do about it. Don't waste your money here.

    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
3 Thank sjharvey1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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