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“Wonderful rooms, stay, and service” 5 of 5 stars
Review of BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas

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BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas
Ranked #4 of 49 Hotels in Sedona
Certificate of Excellence
Phoenix, Arizona
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Wonderful rooms, stay, and service”
5 of 5 stars Reviewed July 13, 2013

This is a wonderful property in Sedona. Over the holidays, we took my mother to Sedona for her 75th birthday. We stayed in the stand alone cabin for a few days at this property (a spectacular view from the porch!). This cabin is beautiful and comfortable with 2 bedrooms and a pull out couch... we asked the hotel to transport our luggage and 75 roses from the cabin to the North Signature Plus rooms, where we continued our stay. They were most accommodating, friendly and professional. The new north signature rooms are lovely... my parents had a very spacious room, and we (hubby and kids) stayed in another lovely room. The views are magnificent with a great grass area to play right outside the door. It snowed while we were there which made it all the better. The manager is also very friendly... the property includes free access to the pool, squash courts, table tennis, ice hockey that are in the adjacent property... the free breakfast is nice with plenty of options.. and the staff is again professional and kind... The property is in downtown Sedona, with a 1 minute step out the door to shops, restaurants, and street entertainment... my mother was thrilled with her birthday week in Sedona! A great success! Thanks Arroyo Roble!

Room Tip: The "one of a kind" cottage is a little gem in the heart of downtown Sedona! This propert...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AnnVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWARHmanagement, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review, July 15, 2013
Dear Ann,

It is so wonderful to hear that your Mother had a fantastic birthday and that you were able to enjoy all of the wonderful amenities here at our property. Thank you so much for the kind words.

We look forward to welcoming you back very soon.

Warm Regards,
Lonnie Lillie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,748 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (421)
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English first
Riverside, California
Level Contributor
219 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 stars Reviewed July 11, 2013

This Hotel is right in uptown Sedona. Close to all restaurants and shops. Just walking distance of everything. You will get a great view either if you choose town or red rock view. Sedona is a beautiful little town and even a street view is nice. Little pricier than other hotels in the area, but, I guess you got to pay for the location and the view.
Spacious, clean rooms. Nice Balcony to enjoy the pure air and view. Breakfast is good and wide variety from fresh fruit, cereal, Bacon, Eggs, pastries. I do not think you would have complains about the breakfast. You will have a chance to seat outside or inside. Really nice to have breakfast outside. Personnel is friendly and courteous. May need some more training on how to direct guests to the different amenities of Sedona, but not bad. Shows little wear on some areas, but still decent. Building itself seems a little old. but it has been maintained. Soon may need some remodeling. Stay one day here and the second day in another hotel since friends needed to arrive a day later. the other hotel I stayed was also good but location and access did not compare to this one.
Parking lot spaces are tight and might be difficult for some to maneuver do to the incline access to the parking lot.. You will find the same on some public parking lots around Sedona.
Easy access to restaurants is a plus sine Sedona simply closes down by 9:00pm so being close to stores and restaurants is a plus.

Room Tip: choose a room with red rock view. Street can get noisy since is the main street Route 89A
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ericucho n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWARHmanagement, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review, July 15, 2013
Dear ericuchon,

Thank you so much for your review. Our location and views are most definitely the best in Sedona. We are so glad you enjoyed your stay especially our full extended hot breakfast. Having breakfast outside in beautiful Sedona is definitely a plus and we are so glad you enjoyed it.

We look forward to seeing you again very soon.

Warm Regards,
Lonnie Lillie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palm City, Florida
Level Contributor
57 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed July 11, 2013

First, the good news. This hotel's rooms have a great view of some of Sedona's beautiful red rocks. The hotel offers access to the nearby creek, but you must pass through an adjacent residential area. The hotel is well located within walking distance of many restaurants and shops. And the included breakfast offers a wide range of choices. You can breakfast either inside or on a patio.

Now, the bad news. The room rate is very high for what you get. The hotel is looking a bit aged. For example, a panel in the elevator was severely damaged and there was damage to paint on the exterior. The room was very clean but its decor appeared dated. The radio/alarm clock in the room either was not functioning or was too complex for me to figure out how to operate. A soft drink machine by the pool bore a sign "out of order for the season." There is no restaurant at the hotel except for the breakfast area. Service at the front desk was cheerful enough, but requested information -- such as how to operate the radio/alarm -- was either not provided or -- in the case of local directions -- was given so rapid-fire that it was difficult to absorb.

Parking spaces are limited and the spaces are small. There is a fairly steep incline from the hotel to the parking lot, which might be a problem for some. The hotel is located directly on the main route and the sounds of heavy construction and garbage trucks could be heard. At this time, construction is active on the street immediately adjacent to the hotel.

The hotel emailed a survey and I provided detailed feedback. Unfortunately, I received a form reply filled with platitudes that neither responded to my concerns nor gave real promise of improvement.

  • Stayed June 2013, traveled solo
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Compositor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWARHmanagement, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review, July 15, 2013
Dear Compositor,
Thank you for review. I appreciate your feedback on both the positives and the challenges you faced during your stay. I am so pleased that you enjoyed the beautiful views and location, but are sorry that you found some areas of the hotel to fall short. As a family owned business, we take pride in maintaining the grounds and guestrooms, and are continually updating the property. Within the past year we have retiled the first and second floor corridors, added new railings to the hotel balconies, and within the past couple weeks-updated our bedding.

We also hope to offer great value to our guests by providing many amenities free of charge to our guests. The residential area you referred to is actually the Arroyo Roble Resort, which is partially owned by the hotel. Villas on Oak Creek are available for rent nightly through the hotel. This allows all of our guests free access the Clubhouse that features in/outdoor pools, game room, steam room, and sauna in addition to the hotel's complimentary Wi-Fi, and hot breakfast buffet.

Thank you for bringing the alarm clocks to our attention. I have since spoken to housekeeping, and they will be going through the rooms to make sure each is working correctly. The construction across the street has also been completed, and apologize if it was of inconvenience during your stay. I truly appreciate your feedback, and hope that the next time you’re in Sedona, you will give us another opportunity to meet and hopefully exceed your expectations. Please feel free to reach out to me directly if you have any additional concerns or questions.

Warm Regards,
Lonnie Lillie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, United States
1 review
5 of 5 stars Reviewed July 11, 2013

Overall, the Best Western Plus exceeded our expectations. The location was ideal because the hotel was located right on the main drag. Also, the breakfast offered was excellent - a nice selection of fresh fruit to a waffle machine for you to create any type of waffle you wanted. Our room was quiet and clean. The price for a king-sized bed was comparable to the other hotels in town.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Best Western

Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
1 review
5 of 5 stars Reviewed July 9, 2013

On our vacation at Arroyo Roble Hotel & Creekside Villa in Sedona, AZ, they offer breakfast with your room at their local restaurant. Their breakfast is absolutely to die for. Their Cook/Host, Gilbert Ricardo, makes the best breakfast I have ever had. One of the highlights of our day was eating breakfast. Thank you Gilbert Ricardo and Best Western.

Room Tip: Higher floors offer a good view.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TomMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWARHmanagement, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review, July 15, 2013
Dear TomMassachusetts,

Thank you for the glowing review on our complimentary hot breakfast buffet! We are always looking to improve and find new recipes and items, and I am glad to hear that it was one of the highlights of your day.

I will be sure to pass along your comments Gilbert, he will be thrilled to hear that you enjoyed it.

Warm Regards,
Lonnie Lillie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane Valley, Washington
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 7, 2013

The views and location are perfect for a stay in Sedona! While my husband relazed in the jacuzzi tub, I went shopping.l The hotel is downtown which make it great to walk and shop. Later we walked to dinner. The staff was very professional and helpful and the continental breakfast very enjoyable.

Room Tip: We stayed in Room 114 with nice views and privacy.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 6, 2013

This is the second time we have stayed here and it is a very nice hotel. It is right in the Sedona downtown shopping area walking distance from many shops, restaurants and coffee shops. The rooms in the hotel part are decent size and have balconies with views of the red rocks. They have one pool right by the hotel and a full community center about 100 yds from the hotel that guests can use where a second pool is located. The community center also has an indoor pool and jacuzzis for colder days. Room entrances are all from the outside but it is certainly a very safe area. The website shows a continental breakfast but both times we have stayed there the breakfast items included very good hot food and fresh fruit. We will definitely stay here again.

Room Tip: If you like to enjoy the view from the balcony the higher the better of course. The north rooms ove...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PhxMarkJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWARHmanagement, General Manager at BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas, responded to this review, July 15, 2013
Dear CCMark,
Thank you for choosing to visit the hotel again. I am always so happy to hear from our return guests and am thrilled that you enjoyed your stay.

I’m glad that you had the opportunity to experience many of our amenities, and hope to welcome you back soon.

Warm Regards,
Lonnie Lillie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas

Property: BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas
Address: 400 North State Route 89A, Sedona, AZ 86336-4214
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
#3 Family Hotel in Sedona
#4 Romantic Hotel in Sedona
#8 Business Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Arroyo Roble Hotel & Creekside Villas 3.5*
Number of rooms: 65
Reservation Options:
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Also Known As:
Best Western Plus Arroyo Roble Hotel And Creekside Villas
Best Western Sedona
Sedona Best Western

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