We stayed at the Arroyo Pinion about six months ago and I rated it 5-Stars. It was deserved. But this time (about two weeks ago), WOW, we were very disappointed. Here's some of what we noticed:
1. The grout in the shower was dirty and grungy (and no it wasn't the high priced caulking you used). I could scrape it off with my fingernail. 2. Two of the three light bulbs over the vanity were 25 watt and the third one was 40 watt. Not nearly bright enough for the location. 3. On the previous trip, we couldn't hear the neighbors. (Maybe because there were none at the time?). This time we could hear both and it was disturbing. 4. The breakfast bar was very messy (Waffle batter) and not kept up. My wife had to ask someone to come clean-up and resupply some food items. The food was minimally acceptable (cold) and the only syrup available was sugar free. I asked for regular syrup and was told, "Sugar free is what we serve" 5. Coffee out of the Nescafe Machine is terrible. We're not coffee snobs, but that stuff is undrinkable. (The room coffee is Star Bucks and if made with bottled water is good.) We finally dumped the food and went out for breakfast. 6. The staff did not give us that warm friendly "Glad you're here" feeling. Not rude or unfriendly, just not 'warm'.
I don't know what's happened at the Arroyo Pinion in the last six months, but the place is downgrading itself. It is not being kept up to the standard it was in all areas especially housekeeping. (Owners, are you paying attention???) As we were leaving the room Saturday morning for the day's outing, I mentioned to the housekeeper standing outside the door of the adjacent room we were leaving for the day and that she could get in ours to clean. Her response was: "Oh, you want your room serviced?" Correct me if I'm wrong, but I thought that's want housekeeping did.
While still a nice place, (as it should be after a million dollar renovation) the owners and management of the Arroyo Pinion better get on top of the cleanliness and general upkeep situations or the place will fall back into the $50.00 per night category whether or not it's in Sedona. Anthony Melchiorri, where are you???
- Official Description (provided by the hotel):
- This Newly Renovated Boutique Sedona hotel is located near the Thunder Mountain, Lizard Head, Chimney, Sugarloaf and Coffeepot Red Rock formations. Arroyo Pinion Hotel, An Ascend Hotel Collection(R) Member hotel in Sedona, Arizona offers easy access to uptown Sedona shopping, as well as: - Oak Creek Canyon - Red Rock Crossing - Dry Creek hiking trails - Bell Rock Vortex - Hiking Trails Enjoy these Complimentary amenities: - Free deluxe Hot breakfast - Free wireless high-speed Internet access - Free daily newspaper - Starbucks coffee in all rooms - Jacuzzi Suites with Fireplace & Patio Luxurious, designer guest rooms include Beautyrest beds with Robert Allen bed coverings and triple sheeting, custom outlets and USB ports at each night stand and desk area, and custom lounge chairs and ottomans. Flat-screen television with cable, refrigerator, microwave, safe, coffee maker & desk with ergonomic chair are provided for your enjoyment. Some rooms feature a whirlpool bathtub with fireplace and a patio. Its perfect location and convenient access to area attractions make the Arroyo Pinion Hotel a great place for business and leisure travelers in the Sedona, Arizona area. Book a room with us today! ... more less
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- Also Known As:
- Kokopelli Hotel Sedona