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Arroyo Pinion Hotel, an Ascend Hotel Collection Member
Ranked #28 of 48 Hotels in Sedona
Certificate of Excellence
GreenLeadersBronze level
Williamsburg, Virginia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Amazing Service”
Reviewed June 6, 2013

We have rarely felt so welcomed when staying at a hotel. From the desk clerks Tom and Jack, to the owner himself, everyone we encountered was warm, friendly, and extremely helpful. We experienced beautiful, clean, and highly comfortable accommodations in a warm and friendly atmosphere. Who could ask for more?!?!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andersons193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, June 28, 2013
What a wonderful review of our property! As they say, service is the name of the game and we are very pleased to have provided you with comfortable accommodations and a warm and caring staff. If your travels bring you back to the beautiful red rocks of Sedona we hope you will afford us the opportunity to be of service once again.
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448 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
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English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2013

I’ve stayed at a few of boutique inns/hotels in Sedona, and this one is the best! All of the rooms have been remodeled and upgraded – they have granite showers, designer furniture, flatscreen TVs, and very comfortable mattresses and bed linens. Our room had a Jacuzzi tub as well, so it was fun to watch TV from the Jacuzzi! They had nice little touches too, like Starbucks coffee (in the rooms), organic bath products, and small reading lights attached to the bed. The staff was very friendly, and it’s a great location – very near the Red Rock Crossing and across from Thunder Mountain. We will definitely stay here again!

  • Stayed May 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank KMCinAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Public Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, June 29, 2013
Thank you so much for your review of our facility. We are pleased to know that all of the efforts made to improve our product and delivery are well received. Since your visit we have continued to improve our product by renovating and upgrading our public areas. These improvements will provide a more spacious breakfast area, improved exercise facility, and an improved vending/ laundry area. When the improvements are completed the entire lobby will have a fresh new look.
We hope you will recommend us to your friends and family and of course visit again soon.
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Sedona, Arizona
Level Contributor
430 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 482 helpful votes
Reviewed May 15, 2013

This hotel lists with 'Choice Hotels' and is an excellent choice if you are staying in Sedona. The property is the old Kokopelli Hotel in West Sedona right off of Pinon/ Dry Creek Road and 89A. It is completely remodeled and upgraded. If you are in the 'Choice Network' you will enjoy staying at this hotel as opposed to a Quality Inn way out in Village of Oak Creek. You will be closer to everything and it is a better vacation experience than staying in the village. If you don't mind hearing someone walk overhead, the first floor rooms have whirlpool tubs. The second floor rooms don't have whirlpools for obvious reasons. The property has been totally remodeled and just reopened April 2013, so it is especially clean with nice amenities and upgrades. The rooms are tastefully decorated with soothing neutral colors and white accents. The bed linens are high end and 100% cotton like Marriott and there are plenty of fluffy white bath towels & also pool towels. The mattress and pillows were comfortable and there was a nice clean scent to the room with no heavy masking perfumes. There is a large flat screen TV, desk, and porch with wrought iron table & chairs outside your room with flowering vines ~ very pretty and peaceful. There's a sparkling clean outside pool and Jacuzzi near the office. The front desk managers were all extremely kind and accommodating. In the morning from 7-9:30 AM there is a FREE breakfast available with hot waffles, fruit, cereals, breads, coffee, etc. [no hot eggs]. The only reason I didn't give this property an excellent rating is b/c you can clearly hear the sounds from 2nd floor rooms such as someone walking, taking a shower, or flushing the toilet if you are staying in a first floor room. But you can't have it all folks when you want to save money on the cost of the room. All in all, I was very satisfied with my stay here and would return b/c it is by far the best 'Choice' property anywhere around Sedona. I was quite surprised they spelled the name of their hotel 'Arroyo Pinion' [wing of a bird] rather than 'Pinon' [as in Pinon PINE indigenous to the Southwest] since the hotel is surrounded by pinon pines and is located on Pinon/ Dry Creek Road.

Room Tip: If you object to hearing noises from other rooms, you are better off getting an upstairs room and fo...
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WorldSprinter18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, June 1, 2013
Thank you for your kind and thoughtful review. We are pleased that our upgrades and improvements to our rooms have been well received. Our future plans also include improvements to our lobby and dining areas. Within the next few months our dining area will provide more seating and additional counter space allowing for more breakfast food options. Egg omelets have already been added as one of our new offerings. I would like to address your comments about the noise you experienced. The hotel was built to strict standards regarding noise transfer. In addition extra care was taken with the flooring used in the second floor rooms. This product is designed to limit noise transfer so we are disappointed that it did not live up to it's description in this particular instance. We also appreciate your comments regarding the name of the hotel. We like the translation {wing of a bird} but understand why you thought it should be spelled pinon. It is through comments such as yours that provide us the opportunity to make changes and improvements where needed. Once again, please accept our sincere appreciation for allowing us to serve you and we hope you will visit us again soon!
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Orlando, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 12, 2013

Clean and Comfortable. Just what I expected! No surprises! Price was fair and location was good. My room seemed to have been recently updated. Would recommend to family and friends! Close to everything and has spectacular views!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank d1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, June 1, 2013
Your wonderful comments have made our day. Our rooms have been recently updated providing our guests with the very best the Arroyo Pinion Hotel has to offer. Thank you for recommending us to your friends and family and we hope you will join us again should your travels bring you back to the beautiful red rock country of Sedona.
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Avondale, Arizona
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 6, 2013

Great place to stay while vacationing in Sedona. Clean rooms, good service. Hot tub and fireplace in our room made it even nicer. A grill was available if you wanted to cook out. Not many hotels provide this. Grounds were well kept. Will definitely consider staying here on our next trip.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kenneth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, June 1, 2013
How pleased we were to read your review and how thankful we are that your weekend was enjoyable. We continue to make improvements to our property and soon we will be making some upgrades to the picnic area as well. Thank you again for your kind words and we look forward to serving you on your next visit to beautiful Sedona.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 19, 2013

While staying here I encountered a few issues with my stay. When brought forth to hotel personnel there was no real concern or compassion given about the issues and I was treated as though I was lying. The General Manager and President are very rude and condescending, in all of my traveling I have never experienced treatment like I have at this hotel.

Only positive thing about my stay was check-in and check-out, as the front desk clerk Ed was a gem. Ed is epitome of what it is to deliver customer service to a guest and the GM and President should take direction and learn a few things from him!

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank SMarquardt84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, April 23, 2013
First I would like to thank you for staying with us.
Next I would like to state the facts as they happened.
You did not bring up any issues to the hotel staff during your stay.
At no time the staff was informed of any fall until you came to check out at the desk.
At checkout you casually mentioned that you would like to checkout early due to your fall.
You were immediately asked if you were ok. You said you were fine. You were further asked if would like to go to Emergency room nearby at hotels cost. We do have the insurance policy to cover for such emergencies. You refused. You further stated that your aunt is a nurse and you were advised by her to just stay off foot and you would be ok.
Despite you being aware of cancellation policy at the time of reservation and at time of check in, your early checkout charge was waived in full.
President (rarely that happens) and General Manager happened to be there at the front desk and immediately authorized your early checkout charge to be waived. You subsequently called and left message. Your call was returned promptly by the President.
At no time we have ever said that you are lying. On the contrary, we wish that you would have brought the incident to staff right away, as we do have 24 Hour desk and we care about our guests. All rooms are also equipped with phones to just dial 0 to reach staff.
Please accept our apology for any inconvenience you may have suffered. We were more than willing to send you to Emergency room and have a professional evaluate you. Unfortunately, when you refuse the help of a professional our hands are tied. Offering you to go to nearby emergency room at the hotel’s cost shows that we care. Subsequently, you did go to Urgent care in Phoenix as you stated in your phone conversation.
We do care for each and every guest very much.
Thanks for the nice comments about Ed, we will be sure to pass it on. Thanks
Please don’t be upset. Accidents do happen. We need to just deal with them rationally. All our staff is very pleasant and nice. All our rooms have been recently renovated with all new furnishings. And, our rooms are clean. We feel that this an unfair review.
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Mundelein
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 17, 2013

We (2 mid age something couples) thoroughly enjoyed our stay and felt we received a very good value. We took advantage of their "grand opening" pricing and weren't disappointed. Jack was our manager on duty and he went out of his way to make sure we were completely satisfied with our stay. We did have a little problem the the small work out area (1 machine and TV not working) but we understand they are in the process of revamping the place. Also, the continental breakfast is just so-so (I really enjoyed the coffee, tho'). We used the hot tub but pool was too cold. Rooms were nice - clean-beds good. Front desk staff very knowledgable of area and we took their recommendations as to places to see and where to eat. We will be back!

Room Tip: The 2nd story rooms didn't have private balcony (chairs out in main open hallway) but the view...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chevykevy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bigtimetraveler55555, Guest Relations Manager at Arroyo Pinion Hotel, an Ascend Hotel Collection Member, responded to this review, April 23, 2013
Thank you for staying with us.
We really apprecaite your comments.
You are absolutely right. We have renovated all our rooms with all new furninshings. We are working on the Breakfast, fitness room and public areas. when our Breakfst Bar is completed, it will have a lot more items including eggs and meat etc.

Like anything new, sometimes need fine tuning. We are working on the perfection for TV channels etc.

Looking forward to seeing you again.

Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Arroyo Pinion Hotel, an Ascend Hotel Collection Member

Property: Arroyo Pinion Hotel, an Ascend Hotel Collection Member
Address: 3119 West Highway 89 A, Sedona, AZ 86336 (Formerly Kokopelli Suites)
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Shuttle Bus service Suites
Hotel Style:
#4 Green Hotel in Sedona
#13 Business Hotel in Sedona
#16 Romantic Hotel in Sedona
#24 Family Hotel in Sedona
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Arroyo Pinion Hotel, an Ascend Hotel Collection Member 3*
Number of rooms: 45
Official Description (provided by the hotel):
This Newly Renovated Boutique Sedona hotel is located near the Thunder Mountain, Lizard Head, Chimney, Sugarloaf and Coffeepot Red Rock formations. Arroyo Pinion Hotel, An Ascend Hotel Collection(R) Member hotel in Sedona, Arizona offers easy access to uptown Sedona shopping, as well as: - Oak Creek Canyon - Red Rock Crossing - Dry Creek hiking trails - Bell Rock Vortex - Hiking Trails Enjoy these Complimentary amenities: - Free deluxe Hot breakfast - Free wireless high-speed Internet access - Free daily newspaper - Starbucks coffee in all rooms - Jacuzzi Suites with Fireplace & Patio Luxurious, designer guest rooms include Beautyrest beds with Robert Allen bed coverings and triple sheeting, custom outlets and USB ports at each night stand and desk area, and custom lounge chairs and ottomans. Flat-screen television with cable, refrigerator, microwave, safe, coffee maker & desk with ergonomic chair are provided for your enjoyment. Some rooms feature a whirlpool bathtub with fireplace and a patio. Its perfect location and convenient access to area attractions make the Arroyo Pinion Hotel a great place for business and leisure travelers in the Sedona, Arizona area. Book a room with us today! ... more   less 
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Also Known As:
Kokopelli Hotel Sedona

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