Honestly, this is not a bad hotel. Quiet and clean. The price was a bit more (for a mid-level establishment) than we had intended to spend, and it was a tad farther from the heart of town, but they assured us they could provide the accomodations we were seeking so we deemed the cost worth it. Being that it was a Hilton property, we were confident that quality and level of service would not be an issue.
Our problem was that, when we arrived after a very long road trip, we did not receive the type room we had reserved weeks in advance. We had reserved one smoking and one non-smoking room, as we were traveling with my Hausband's father. The type and number of rooms were confirmed a number of times, both via phone and e-mail confirmation. When we arrived we were given a handicap outfitted room and told that in this "smoking room" guests were required to smoke on the balcony.
We could have smoked outside in the wind and light rain, at a lower rate, at any number of hotels closer to the heart of Sedona, right?
We were also informed that their smoking room had been inhabited by another guest all week. Hmmm. Since we had made reservations weeks in advance this should not have been an issue.
Too tired to argue, we asked the desk clerk to recommend a good restaurant where we could get dinner. He suggest a place that he said was very good, yet when we arrived at the restaurant less than fifteen minutes later it was closed for the evening. Wandering the streets to find an open dining establishment was not what three road weary people needed.
In the morning the desk clerk showed no interest in righting the issue and made no mention that Hampton offers a 100% satisfaction guarantee. Again, not a bad place...but if you want to feel confident that you receive both the room and the service you expect my recommendation would go to Best Western Inns & Suites who treated us wonderfully and went above and beyond the call at all of our other stops along our vacation route.
- Official Description (provided by the hotel):
- Modern accommodations and amenities; southwestern decor and ambience.Outdoor enthusiasts will find nearby state parks, national rainforests, swimming areas, and exceptional fishing opportunities. Explore the Red Rocks of Sedona, reserve a Jeep tour, or experience an exciting biplane tour. Other adventures include trail riding, cowboy cookouts, hot air balloon rides, and natural water slides.Enjoy a delicious start to your day with our Sedona hotel’s free hot breakfast, or grab a free Hampton On the Run® Breakfast Bag on the go. Work out in our fitness center, cool off in our refreshing outdoor pool, or retire to a comfortable guest room – complete with a 32-inch flat screen TV, free WiFi, and a signature clean and fresh Hampton bed®. ... more less
- Reservation Options:
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- Also Known As:
- Hampton Inn Sedona Hotel Sedona
- Sedona Hampton Inn