Before spending this past weekend at Los Ab, I looked at the two most recent reviews. I feel bad for those folks. Our experience was nothing like that. The staff was friendly enough, the room was clean (we had a pet room) and the grounds were amazing. They have a pool, two hot tubs, 2 restaurants with billiards, a bar, plenty of room to walk, tennis and basketball courts, a separate kid's pool, a walking labyrinth, and the property is right along the Oak Creek. The views were ok, because the resort is located pretty low in elevation compared to other resorts and hotels, but was still magnificent. There's hardly a bad view in Sedona. The grounds are gorgeous. The hedges are all trimmed in unique shapes: animals, geometric shapes, chairs, etc. There are rose bushes everywhere which I'm sure in June are magnificent. They blooms had all gone by the time we got there this past Friday. The only problem we had was a scorpion that ended up in our room after a night of heavy rain. This is Arizona, and it happens. The staff came to our room and sprayed it. We didn't see any more bugs. The room itself was spacious. We had a tile floor, which our dog loved laying on. The bedroom was big. The bathroom light was dim, but all you had to do was turn on the heat lamp and it was plenty bright. The dim bathroom bulb was nice when I had to get up but my boyfriend was still sleeping, as the light didn't disturb him.
Los Ab is the original homestead site of T.C. Schnebly and his wife, Sedona. They were some of the first European settlers in the area, and the first to build a home that could accommodate guests. They were also the first to bring irrigation to the area. Their original house still stands on the Los Ab along with the original irrigation ditch, though both have been restored. The resort is located directly behind Tlaquepaque, a famous shopping area that is absolutely gorgeous, and the Oak Creek Brewery was right there as well, in view of the hotel lobby. We did not eat there though, because they close pretty early (8:30pm on a Friday). If this is your first visit to Sedona, do not be fooled. It is easy to think there is nothing past the shops on 89A East, but head west on 89A and West Sedona opens up with grocery stores, gas stations, restaurants, and of course, many many shops.
Los Ab is being taken over (all of ILX is) on 8/14 of this year. This may be part of the reason why the previous two reviewers had less than ideal experiences. Until last week, the employees did not know if they were going to have jobs or not, as ILX Resorts filed Chapter 11 bankruptcy in March of this year. If you've ever worked in ANY kind of customer service, you can understand why having an uncertain future could make it hard to be that perfect, cherry, employee every single day.
We were bothered by some of the language used by the sales people on our time share tour (we did not buy). The tour guide commented that "All the Mexicans have done a beautiful job with the grounds." I am a bit bothered by the blanket statement. The sales manager (the one the bring in to REALLY try to convince you to buy) stated she was surprise people like us were staying at the resort. I wasn't really sure what she mean by that, but I was offended none-the-less.
Either way, the resort will be changing come 8/14. The new owner, Diamond Resorts, is planning on re-doing everything, building by building, and in some cases, knocking the building down and starting over. Please take that into consideration as you plan your stay. Construction and restoration is likely to be taking place over the next 1-2 years, and no one wants that on their vacation.
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
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- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa