There are a lot of bad reviews for this resort they are the result of the previous poor management and maintenance of the property. A new management company has taken over and the property has improved significantly over the last 18 months. If I were trying to make a decision on staying here, I would limit myself to reviews written during the last 12 months as they will more accurately describe the current condition of the property.
LOCATION: Great location next to an upscale shopping and dining area and very close to the central core of the town. There are several good restaurants located within easy walking distance. The resort is set back from the main road making it private and very quiet. A creek runs along the back side of the property providing a nice outdoor retreat area with many large mature shade trees. This is a very pretty area and a nice place for a walk along the creek.
GROUNDS: The grounds are beautiful with many mature shade trees and well manicured landscaping throughout. It was evident that a lot of care was taken to maintain the landscaping and the hardscape. There are several BBQ grill areas throughout the property with good quality and very clean stainless steel grills.
ARCHITECTURE: Great bones! The Spanish style architecture was beautiful with details that added to the appeal. The common areas were beautifully done and in excellent condition. Visually this resort was much more impressive than other newer resorts we saw in Sedona.
AMENITIES/ACTIVITIES: The main pool & spa was expanded and completely rebuilt in 2013 and includes an attractive beverage and snack bar. It is large and nicely done with an adequate number of new chaise lounges in both sun and shade areas. The spa was the largest I have ever seen and the temperature was just right. The smaller pool was closed for maintenance during our stay. It is not as nice as the main pool, but would be a good pool for children. The resort offers lots of activities for guests including miniature golf, DVD's, books, on-site mini theater with current movies, board games, ping-pong, etc. A full Luxury Spa is located on property and offers a wide range of services that one would expect at an upscale resort.
UNIT INTERIORS: This is where the resort falls short. The management is restoring and upgrading the interiors in stages. Our unit had new draperies, furniture, paint, wall art, bedding, lighting, and carpet. The units are functional but are somewhat dull and lifeless and just don't have that coordinated upscale look. If you are looking for a Marriott or Westin interior, you won't find it here. The bed was comfortable but the other furnishings were only semi-comfortable. The bathroom and kitchen were not yet upgraded and it showed with outdated and well worn plastic countertops and outdated fixtures. This was smallest kitchen I have ever seen. It was u-shaped with 7'x7' dimensions and that included the cabinets. The open floor space was 3'x4'. There was ZERO space in the cabinets for food storage, not one square foot. We had to store food items on top of the microwave and the dining table. It definitely was a 1 person kitchen where you can stand in the middle and use the sink and every appliance without taking a single step. This kitchen was a design deficiency when the resort was built and the management has done the best it can by outfitting it with key appliances in miniature size. Tiny microwave oven bolted on top of a 3/4 size refrigerator next to a small sink adjacent to a tiny countertop toaster oven which is next to a 2 burner electric cooktop. It all works but everything was miniaturized. That being said we found that the kitchen was MUCH better than the little kitchenettes that are found in many resorts including some of the Marriott Vacation Club properties in Hawaii. Bottom line, the kitchen did a decent job with breakfast, lunch, and snacks for a party of two. If you want to prepare a full dinner for 4 you will find it a challenge. The outdoor balconies were spacious and furnished with new upscale chairs and cocktail table. It's a pleasant area to enjoy coffee in the morning and glass of wine in the evening.
STAFF: Excellent, excellent, excellent! The staff was friendly, caring, helpful and very knowledgeable. The concierge desk was very helpful with activity and dining recommendations, brochures, guidance, and reservations. The current management company has done an excellent job in recruiting and training a truly wonderful staff. This is what I would have expected at a Ritz Carlton property but was pleasantly surprised to find here.
BOTTOM LINE: Would we stay here again, absolutely. The location, staff, grounds, amenities, pool, and architecture make this a winner. The unit interiors are somewhat lacking but more improvements are coming along, just don't expect a full size kitchen. This is a good resort for families as well as couples and Sedona is a fun place to vacation.
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
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- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa