Overall, averaging the scores of 1 and 5, the best score we can give this property is a 3 (and that is generous).
Very nice first impression: nice sculptures, fountain, lobby building, and grounds.
Not so nice second impression: the dated, dingy, poor quality rooms and furnishings which were way, way past their expiration date. We have been timeshare owners for more than 20 years, have home properties in the Marriott chain and in TriCom Management's properties, lots of exchanges through RCI, Platinum Interchange and in Interval International and never have we seen such poor accomodations as here. The whole place needs a thorough cleaning inside and out. Yes, the property changed hands (enter Diamond Resorts) a few years back and everything takes money. However, a good power washing of the dirty building exteriors would do wonders without breaking the bank.
Sure, from here you can walk to downtown and there are a couple of trail heads you can walk to and the activities are resort-quality but you still have to come back to your room. Plumbing wall sounds are incredible, pipes rattle whenever anyone turns the water on in a neighboring unit. Walls are thin.
Adding insult to injury is the $15 a day "resort fee" Diamond Resorts charges all non-Diamond Resort "guests". Diamond Resorts visitors do not pay this fee, even though our home resorts do not charge Diamond timeshre owners a special fee when they exchange in to our properties.
No wi-fi in the rooms, and there is not even an option to pay for internet service in the rooms. Get in line for a computer in the lobby of the resort, or bring your laptop to the lobby, or make sure your phone has internet capabilities in your room.
Wouldn't you have thought Diamond would at least waive this ridiculous and insulting fee while they have a property that is under construction? This did not leave a good taste in our mouths for Diamond Resorts in general. At the end of 7 days, the fee is not insignificant.
The fitness room is nicely equipped and the lobby staff do try to assist within their limitations. By all means, do avoid the timeshare presentations which run over 3 hours (far over) and drain you mentally and physically. High pressure? You betcha! Not worth the hassle and stress.
Upon check-out, the big pool was being filled with water (plastering and tile work completed) and there was talk of a computer upgrade in service in the future.
We stayed here last year and overlooked the propery's shortcomings due to the recent change in ownership (this was a Premiere Vacation Properties ILX product before which went bankrupt) but not much changed in the course of a year that we could see.
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
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- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa