First off I want to say that we are owners at this resort.. The grounds are gorgeous consisting of apple trees, flowers and oak creek running along the edge of the property.. It is also connected to Talapaque which is an unique shopping / dining venue. We have also been very happy with our stays here in the past.
This trip was the first time we came with our kids and my parents. Check inn was a breeze and the front desk person was very friendly and helpful.. We got to our 2 bedroom suite and were blown away.. It was something that we have never seen or even knew existed on property.. It was that BAD.. The room had this horrible stench, just felt dirty (even though we knew it was clean) had a fake couch (was not real , some cushions put on top of a base) and this was supposed to be the bed for our young children?? OMG immediately I went to the front desk and was put in another room.. It was double the size and the type of room we always have stayed in the past. He had security help us move all our luggage and we were very happy and kinda surprised that we were given the first room.. SO the next morning I proceed to the front desk just to find out who I needed to talk to about some things (why we were placed in that first room, I made my reservations a yr in advance ect) Once again the front desk person (different from yesterday) was friendly and smiling.. She brought out the manager.. That is where things went downhill.. I was pretty much told that I got scammed from ILX and that room was something that I could get, but also could get the nice rooms also we were told that the next day we were going to once again have to be moved to another room as someone else had reserved this particular place and kept telling me I needed to go talk to the diamond sales people.. There was nothing she could do , good chance we would be put in that crap hole again.. I was shocked, I held back tears. We travelled across the country with a 3 yr old and a 6 yr old & my parents and was no way going to stay in those accommodations for our trip.. SO immediately got online and booked a stay at the Junnipine Resort on Oak Creek (please see my review for this place also) So after staying 3 days here we packed up again and stayed there for the last 4 days.. Just up and left, since we were told a new family was moving in on Friday.. On the last day of our stay in Sedona we ate dinner at Talapaque and decided to drive by our room.. Well low and behold no one moved in.. It apparently was all a lie.. It was left the exact same way when we left our key still worked ect.....
So here is my view, I am concerned about this place and was really kinda surprised of all the negative review I was reading on trip advisor as we have stayed here plenty in the past and loved it.. The pool was supposed to be complete in April/ May.. It was August and no where near completion.. Also on Diamond website it goes on and on about all the rennovations being made and will be complete in early 2014. NO WAY!! Even the room we got put into, it was really nice and big,, it was still very worn, the tile was cracked and scraped all over the place, the walls had dings and marks,, the master bath had low pressure and you had to bang the faucet the get hot water ..( I was told this was a renovated room) , add that all to the fiasco of the original room and the manager telling me we had to move... just made this a horrible experience. That 1st room was worse that any motel 6 or any rundown hotel you would see in a movie.. That bad.... This is such a beautiful property and amazing location and everyone we encountered who worked there (with exception to the manager which) was very friendly and helpful. I really hope they get their act together and get this renovated especially if there are more rooms like the one we got put into at the beginning (#180). I honestly don't know if we will ever go back and stay here again.. We will most likely pay the $ and join interval so we can exchange..
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
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- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa