DONT GET CAUGHT UP IN THIS SCAM (or at least it seems that way) TIMESHARE HELL!
We rolled into town looking for a Visitors Center and came upon a building statement Visitor Information Center (I believe it said). Went inside to find out it was a Diamond Resort Timeshare Sales Building. We were only there for the day and was just about to book a place with airbnb when they offered us a great 1 bdrm room with a fireplace at a 5 star resort for the 1.5 hr presentation. I have been on many presentations and by far, this was the worst i had been on in years. We got out of there over 2 hrs later and I had to become an angry old lady to get the point across that we don't want it and we need to leave as today is the only day we would be in Sedona. They sent us to another resort for the room which was Los Abrigados. When we got there, guess what, no fireplace room. Blame the salesman again. I have been in the car business for over 30 years and I have heard all the broken promises and was not surprised by this. After we held out and did not accept this information, which took time, finally a manager, Carol came out saying she didn't realize we were there for one day only and they have a room.
When we went to the room thinking we were going to be happy, it was horrible. It was depressing dark and dungeon like. I hated it. I felt awful because our day was so wasted because of this timeshare garbage. We should have stayed in the airbnb which we had loved doing to that point and been traveling around seeing the sights instead. My husband and I went back to the office and said we do not care if it has a fireplace, get us in something else. We first had to wait a while for them to help the one party ahead of us. The really nice maintenance man took us to show us the other room and it was so much better. But then found out the a/c was broken after we got the room and it was very hot out as well as inside. I had asked earlier if the room had a view and was told it did not. It actually had a partial view of the mountains. I liked that. Then we tried to use the internet. Nothing. We could only use it if we went to the office area. The main pool and spa were under renovation so only the kids pool was available which we did not use.
It was dark now and we missed seeing the mountains and had to leave early in the morning. We just saw those that we saw driving into Sedona and on our way to the timeshare and the this place. During the night at 4 am , the alarm went off. We thought we had turned it off but later it went off again. My husband had to turn the lights on and get up and try to get it out of the wall which is through a hold in the bed headboard unit. He had already had a bad night sleep for whatever reason so he was upset. By the way, the AC was fixed by the time we got back from dinner.
We checked out of our room by phone and were about to leave when i said i wanted to use the restroom. So we stopped. When I came out, my husband had mentioned that maybe instead of working on things like the pool because there is another one to use, the people are really into their wifi nowadays and maybe they should put that as a priority over the pool. Just a thought. When i came back to them talking, he told the gal behind the desk that maybe the maids can just make sure the alarm clocks are set to off. I couldn't believe her comment to this " THEY DON'T UNDERSTAND ENGLISH AND WE DON'T SPEAK SPANISH". I must have stupid written on my forehead. This is not everything from this overnight stay but I had told him, don't bother saying anything because they really don't care about their guests. So to this remark, I said....I told you they DON'T CARE!
I decided to check trip advisor when I got back and read that someone went through a very simular situation that I did. She also mentioned that they ended up CHARGING HER CARD for the room. They ask for your card as a deposit for things you may use that they charge for. They put a $100 hold on it and we were told that the hold was reversed. So i looked and there was the charge for $122.00. My husband spent a considerable amount time getting passed around and not knowing anyone we talked to. Going over the story several times to be told someone will call back and nothing. I think said enough of this and contacted American Express to dispute the charge. I already lost my visit to Sedona......don't waste any more of my time. This trip we stayed at 3 airbnbs that were awesome and this horrible place. My timeshares are SOOOO much better.
- Official Description (provided by the hotel):
- A luxury resort and spa in Sedona, Arizona. ... more less
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- Also Known As:
- Los Abrigados Hotel Sedona
- Los Abrigados Resort Spa
- Los Abrigados Spa