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“The Resort Itself = Magnificient, Dining = Miserable”
4 of 5 bubbles Review of Enchantment Resort

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Enchantment Resort
Ranked #8 of 48 Hotels in Sedona
Certificate of Excellence
Vienna, Virginia
Level Contributor
188 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“The Resort Itself = Magnificient, Dining = Miserable”
Reviewed April 25, 2014

The resort is INCREDIBLE in every way. It is in one of the most breathtaking locations that you'll ever find a resort - worldwide. We had junior suite and it way roomy, well laid out, and the bathroom was amazing. So, so relaxing. Loved the fireplace. We drove up to the gate, gave them our name and drove to check-in. A bell person and receptionist greeted us by name as we got out of the car. Check-in was a breeze - less than five minutes The bellman/tour guide showed us around the main building, explained where meals were served, showed us all the pools, explained the map and then jumped in a golf cart to lead us to our room (we followed in our car). Their website makes it seem like the resort is a bit more spread out than it really is. It has lots of land - but the main part of the resort is fairly compact and in fact - all of the dining is in one central building. The lower part of the building also has the pool and tennis courts attached. Our bellman Dev made sure we had everything we needed. We requested extra towels, kleenex and luggage racks. They were all in our room within an hour. Each night maid service brings you complimentary bottles of water and any other items that you request. Each morning they leave orange juice and a newspaper outside of your door. Parking is easy and plentiful. Rooms are quiet. We were disappointed that there were not daily Native American educational/entertainment programs at the resort. The resort itself is built into the side of Boynton Canyon - one of the most scared and spiritual Native American locations in the area. Yet - they only have engaging activities regarding native culture a few times per week (none in the three days we were there). My other quibble - it was Spring Break week - one of the busiest times of the year and it was almost impossible to get a chair at the pool area. Extra chairs/lounges would have been nice. Towel service was exceptional though. The biggest surprise - extremely limited cell and internet service. You're in a canyon peeps - disconnect :). However - the downside of this is that there is a huge reliance on concierge staff to help make reservations and solve issues because guests can't use their cell phones to do things for themselves. When concierge staff are busy (which they always are) - this can be frustrating. Also - concierge is limited in places that they refer you to. Apparently they have a special relationship with Pink Jeep Tours, which were sold out for the week. Yet - they never suggested other tour companies to guests without prior reservations. It pays for you to read trip advisor ahead of time and do your own research. Remember to do that before you get there and find no internet service. the BIGGEST DISAPPOINTMENT - food and the service in the restaurants. We had major issues with both and I'll put those comments under my review for Tii Gavo. Just remember - you're a good 20 minutes form Sedona for any other food choices, so chances are, you'll be eating at least breakfast at the resort. Let's just say it is amazing that bad service can practically ruin your well laid plan for a great vacation....

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Christie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (648)
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English first
Washington, DC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 25, 2014

Fantastic Stay! It's a little more expensive than other places, but the location is so fantastic it's worth every dollar. The resort sits right at the mouth of the canyon and the nearness of the red rocks is breathtaking. Reportedly sits on a vortex. Spring for the junior suite - fireplace is so soothing on chilly evenings. The spa is a must. If you have good weather - check out the sunset against the red rock skyline with a view from the patio bar upstairs. It's beautiful. Service was top notch but not intrusive. Will absolutely go back!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deborah I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed April 23, 2014

Our family of four (2 kids, ages 12 and 9) had a great two day/night stay at Enchantment. Right from arrival, you know this is a very nice place. You stop at the gatehouse and they direct you to the main building. Upon pulling in, two nice staff people are waiting to take your luggage and get you checked-in. As a bonus, our room was ready at Noon. A nice ride in a stretch golf cart to the room follows. We had a regular two-queen Casita room, which was very large and comfortable. A private large deck with an incredible view of the Canyon and red rocks. No need based on our experience to upgrade to a larger room. We were a short walk from the main building and pool. On each walk to the pool or main building, we saw a few deer in the shade next to the path. The pool is spectacular - large, very clean - and with incredible views of the red rocks. We were there during Spring Break week, yet the pool was never too crowded. We played on the 6-hole chip and putt course - certainly not the PGA, but a good activity and each evening several deer would be nearby watching. Also, very nice tennis courts, with rackets available. And no extra charge to play tennis or chip and putt. We did a few of the hikes that you can enter right from the grounds - beautiful views, fairly easy terrain. Plenty of other activities available, like organized star-gazing, etc. We arranged for the Pink Jeep tour with the concierge - Pink Jeep bus picked us up at the hotel and dropped us off at the end. Very fun - we did the Broken Arrow tour - took about 3 hours round trip from pick-up to drop-off back at Enchantment, so it does not take up the whole day. Very friendly staff throughout -- it seemed there were always people available to drive you in a golf cart if desired. Only slight issue as others have noted was with the restaurant service. The staff people were all nice - but service was slow and unattentive. At dinner both nights after placing initial drink orders we waited about half an hour before even seeing our server again. It appeared to be a common theme because most diners were in the same boat - A manager was trying to keep things moving on the second night, with limited success. Once the good arrived, it was quite good. Overall, a terrific resort for a family visit in an almost unbelievably beautiful setting.

Room Tip: For our family of 4, the regular two-queen Casita room was plenty. Very large room, large bathroom...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MarkMichigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed April 23, 2014

This is a beautiful place, with excellent staff, and a totally enchanting experience.

It is pricey, but you don't mind pricey when you get everything you pay for and then some. The room is spacious and perfect. The orange juice and newspaper in the morning adds to the gorgeous sunrise in one of the most beautiful locations in the world. Tennis, pool, hiking are pretty much right out your front door. The spa is what all spas aspire to be - just walking in the front doors you start to unwind.

The restaurant food is chef driven and is exceptional. With the total restaurant experience and staff in the exceptional category. View, staff, food quality, drink quality, atmosphere, could not be better. I love the check in - you are greeted at your car - check in at a roadside kiosk in seconds - and follow a cart to your casita.

You can't go wrong here - highly recommended.

Room Tip: Ask for a room with a patio facing the cliffs. Some patios are fantastic others so-so. At check in...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dhowbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 23, 2014 via mobile

The location of this hotel is unbelievable, so beautiful. Prices to stay here are very high, and to me this is because of the location, don't stay here for luxury rooms. Rooms are spacious but beds are really uncomfortable. We were only given 2 pillows to start with but more were delivered when requested. Would be nice of patio chairs and floor were cleaned and swept before arrival. Kitchen light doesn't really work and fridge wasn't able to cool our drinks except for the small freezer drawer. Service was wonderful. Quick and friendly. We at at the casual restaurant and the food was super yummy and priced fairly. We used the miami pool as the other pool was too busy with children. Had a massage at the spa, very average for the price. Facial was unbelievable. Really enjoyed that. Love the little touches around the resort like the suntan lotion available free by the pool and free water in your room each night. Great proximity to many wonderful hikes. Really enjoyed our stay. Would of stayed longer if it was a bit cheaper per night. Great for couples. We were in casita 113.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimberly A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2014

Our family, from grandparents to eight year old, had a wonderful week. We hope to return next spring. There were activities for all ages and the staff was friendly and helpful. The camp for children is very well run.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elisabeth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hartford, Connecticut
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 22, 2014

My family (wife, 3 daughters ages 15, 14 and 10) and I just returned from a week at the Enchantment Resort and loved the experience. The rooms and grounds were immaculately maintained, and everything felt new and up-to-date (our bellman mentioned recent renovations). Everyone we encountered was exceptionally friendly and helpful...special shout-out to Kim in the activities center for helping us find fun hikes and bike rides. And on the warmer, sunnier days, we loved hanging out at the pool. You couldn't ask for nicer surroundings.

The biggest highlight of Enchantment is the setting — it's tucked away in Boynton Canyon, with incredible views of the surrounding hills and red rock cliffs. And it's near a lot of beautiful hiking and biking trails.

Of course, that setting also means it's somewhat out of the way...takes about 20 minutes to get into town, and forget about using your cell phone (although the free wifi worked pretty well).

My only criticism is that the breakfast staff, for the first half of our trip, seemed completely overwhelmed — took awhile to get seated, and service was very slow (but always warm and friendly). Many people were complaining. Something must have changed mid-week, because it improved dramatically.

All in all, a wonderful trip, and we'd certainly return to Enchantment if and when we return to Sedona.

Room Tip: The rooms are pretty spread out, and some require a decent hike uphill. If that's an issue, ask...
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank patedugan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Enchantment Resort

Property: Enchantment Resort
Address: 525 Boynton Canyon Rd., Sedona, AZ 86336-3042
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Sedona
#3 Romantic Hotel in Sedona
#3 Top resorts Hotel in Sedona
#3 Spa Hotel in Sedona
#5 Family Hotel in Sedona
Price Range (Based on Average Rates): $$$$
Number of rooms: 218
Official Description (provided by the hotel):
Surrounded by stunning views of red rock Boynton Canyon and the Coconino National Forest, Enchantment Resort combines the rugged grandeur of the Southwest landscape with luxurious amenities and Native American culture. All 218 Arizona-style guest rooms, completely renovated, have beehive fireplaces and private patios with views of the towering crimson cliffs. The 70-acre resort offers guests more than 100 activities each week including hiking, mountain biking, tennis,cooking classes, arts and crafts, and Native American programs. Resort guests enjoy exclusive access to Mii amo, a destination spa, consistently ranked among the world's best, and Seven Canyons golf club for 18 holes of golf with stunning views. ... more   less 
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Also Known As:
Enchantment Hotel Sedona
Enchantment Hotel And Mii Amo
Enchantment Resort And Mii Amo

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