As an airline employee, I travel with my wife and kids a lot.We even owned a beach house on the Oregon Coast and operated it as a vacation rental for 4 years.The woman that checked us in to our $225 a night cabin was pleasant until we notified her that the heat was not working- and it had been running for 3 hours,since we had checked in.When we reported this issue she became rude, asking us if we knew how to operate a thermostadt.When she came down to the cabin and held her hand over an ice-cold air vent,she INSISTED there was no problem with the heat.When we disagreed,her exact words were"well what do you want me ME to do about it?"..Reply...fix it or refund our money.We were moved to a tiny room, and TOLD we were to go back to the cabin tomorrow when (if) the heat was fixed.(the next day was Christmas Eve)..The next morning when I called the owner I was told I was disrespectful to his worker. He threatened to not refund my money if I disrespected the dayshift worker.He did refund our full amount,including our stay in the tiny room-his attitude was I should be GRATEFUL for a free night! I have pics of the air return filter from when the maintenance man removed the air grill...it was plugged SOLID with about 1/2 inch of dust! This place is utterly gross. Having run a vacation rental,we know how important it is to accomodate your guests, and to at least be apologetic when there are issues with broken items.The owner of this property cares more about making money than disrupting Christmas plans by offering sub-par rentals. Merry Christmas, Oak Creek Terrace.
- Official Description (provided by the hotel):
- One of the most popular places to stay in Beautiful Oak Creek Canyon With creek frontage access.Our private in room Jacuzzi and fireplaces are great for relaxing at the end of the day,Or unwind on one of our terraces with hammocks, and cozy seating areas with creek and canyon views.Don't forget to bring fury children, as we are pet friendly. Save money with our 6.23% sales tax as to in the city with 14% to 15%. ... more less
- Reservation Options:
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- Also Known As:
- Oak Creek Terrace Hotel Sedona