Stayed in Room #11. Sewer backed up into shower. Toilet leaked and did not have enough water pressure to flush properly. Telephone in the room also did not work. Not enough hot water to fill jacuzzi even half full. Informed desk clerk of the problems. Was informed that there was nothing that could be done as owner and maintance man had gone home for the evening. All the clerk could offer was to move us to another smaller room. As it was late evening, cold and the wind was blowing strongly, we did not want to pack up all our belongings and move to a smaller room that cost less per night then we were paying for our room. I asked for a refund or discount but was told that was not possible. I asked the clerk to inform the owner of our problems and was told we would be contacted the next morning by Mark, the owner.
The next morning came and went and we heard nothing from Mark. When checking out, Mark was in the office and I told him of our problems. His reposnse to me was that there was nothing he could do right now as he had to go check out the room and he would call me later in the day. I asked him to go with me now and check out the room while I was still there and he told me that he could not leave the office and he would do it later and get back to me. I pressed him to go now so that WE could check out the room and all that he would say is that he would send his maintance man down later and call me by 2PM that afternoon. There were 2 other people in the office with Mark, yet he refused to leave the office. We had paid for our stay in advance so he already had our money and at that point there was nothing I could do except turn in the keys an hope that he kept his word and call me back. He didn't....
However I did recieve a call back frm the clerk I had spoken with the night before. I could tell that she did not want to be making the call to me. She informed me that Mark had checked out the room and that there were NO problems with the toilet and the reason the telephone did not work was because of the weather. But the real kicker was what he had said about the sewer backing up into tthe shower. Mark's excuse for this was that if you use the jacuzzi and open the drain the plumbing can not handle all of the water and it will back up into the shower! The problem with this excuse is that we did NOT use the jacuzzi prior to the sewer backing up into the shower.
The clerk informed me that Mark was willing to provide me with a $50.00 gift certificate to use at his property only, but would not refund any amount back to me. I informed the clerk that this was unacceptible and thanked her for calling. But Mark told me he would call and he did not keep his word. It is obvious that he cares nothing about keeping his customers happy or his reputation in good standing. If this was the first time I had a problem at his property I would not have taken the time to write such a detailed review but It is the second time but I assure you it will be the last time I spend my vacation at Oak Creek Terrace Resort! This property is falling apart and the owner does not care about taking care of his customers.
- Official Description (provided by the hotel):
- One of the most popular places to stay in Beautiful Oak Creek Canyon With creek frontage access.Our private in room Jacuzzi and fireplaces are great for relaxing at the end of the day,Or unwind on one of our terraces with hammocks, and cozy seating areas with creek and canyon views.Don't forget to bring fury children, as we are pet friendly. Save money with our 6.23% sales tax as to in the city with 14% to 15%. Call or go online for questions about our property and about our many different rooms. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Agoda, Expedia, Hotwire, Travelocity and Priceline so you can book your Oak Creek Terrace Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Oak Creek Terrace Hotel Sedona