The management was very defensive. Everything we said was confrontational for them. We get in late at around 10pm. Nobody to assist. We get in the room was a smell, like mildew and 1 shampoo. The next day I mention the smell. The manager response was: "impossible, I cannot see how, because the room is renovated". When I mention the shampoo, as book as a couple should be two. Response: "we only provide one and we both use lots if shampoo". After 4 pm was a telephone number for emergency. We call because in our room the fire alarm was beeping. No answer, we had to removed the fire alarm our selfs.
It just no customer friendly environment. Felt like we was not welcome.
- Official Description (provided by the hotel):
- The beautiful hilltop setting of Alma de Sedona is the perfect place to enjoy Sedona's outstanding red rock vistas. The Lodge building houses a cozy atmosphere where you may join guests for games or sharing your Sedona adventure! The dining room has a grand fireplace and French doors leading out to the patio and pool. Relax in our garden area with meditation pond & waterfall, walk our Labyrinth, or spend time in the Medicine Wheel. ... more less
- Reservation Options:
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- Also Known As:
- Alma De Sedona Hotel Sedona
- Alma De Sedona Inn Bed And Breakfast