To be fair, this review refers to the Dry Creek Road location in West Sedona. I can't speak for the one in the Village of Oak Creek. I took my wife and daughter for an early dinner on 12/9. Our first impression was that this place is run by kids who are more interested in watching the game on the big monitor than servicing their customers (interestingly enough, the monitor is angled to face the kitchen, not the patrons!) Paid $25 in advance for a "large" cheese pizza, "large" house salad, and a beer (my wife and daughter drank water). When the "large" salad ($7) arrived, it was more of a small personal-sized one. We divided the tiny serving between the 3 of us, very carefully (oops-you got 5 leaves of lettuce and I got 3-- Let's even it out!) The kid gave us 2 plates: When we asked for a 3rd , he told us there WERE 3 plates, that one of us could eat our salad off the serving plate! When we insisted, he begrudgingly got one and put it on the counter, so I had to get up! The pizza (good, but also very small, for a large-we're from NY originally, where a large pizza is LARGE!) arrived with paper plates (the salad was served on real plates)-When we order a pie, we prefer to eat off real plates. When my wife asked for real plates, instead of just cheerfully complying, our server told her "let's just make it easy!", and walked away. I couldn't believe it-I got up and asked another one of the staff for real plates, and was told that they only serve salad on the real plates, not slices. I was really starting to lose it, but decided to keep my cool, so we just sat and ate, and afterward left a nickel on the table. They made a BIG mistake: Not only are we locals, but we own a store in town. We never plan to return, and we have stopped sending tourists there (many tourists ask for a pizza recommendation). Maybe I'm crazy, but if a customer asks for something, you go and GET IT-You don't make excuses or tell the customer what makes your life easier! In sum: Small servings, horrible service, lazy servers with poor attitudes. Stay far away from this joint! TOURIST TRAP!!!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.