The Inn/Hotel really is unique, both in the individual styles for each room and in being dog-friendly. Afternoon snacks in the great-room with fireplace were very nice. What makes me hesitate about saying that our stay was Excellent however, is two-fold. First, we made reservations months before our visit and even got a confirmation email concerning our room and our guests' room a week prior to our reservation. A day later we received a call that our guests' room was double-booked and we needed to select another. That was bad enough, but when I countered that wasn't acceptable, the booking person became very snippy and said, "Well, then, I'll just let Steve (the owner) handle this," and hung up on me. I should have cancelled altogether, but it was too late to get alternate accommodations for our guests flying in from Minnesota. We did get an email, shortly thereafter, that our room reservations would be honored as we had made them, and the booking person gave a semi-apology when we arrived, but first impressions are hard to erase. I'm sure it was not retribution, but the night we stayed there, a family of dogs that cried all night in the room next to our guests kept them awake all night. The firmness of the bed in our room kept me awake part of the night.
- Official Description (provided by the hotel):
- El Portal Sedona Hotel is a AAA Four Diamond boutique hotel in the heart of Sedona; a pet friendly hotel with no pet fees, offering unpretentious luxury! Nowhere else in Sedona will you find a luxury inn or hotel with 18-inch thick adobe walls - walls that provide both quiet and history. It's an architectural masterpiece, and one of the finest hotels in Sedona. Twelve spacious rooms have been created in accordance with the simplicity and function of turn-of-the-century architecture. El Portal is a luxurious twelve suite, pet friendly Sedona hotel. Each guest suite includes a private entrance, patio/balcony, fireplace, whirlpool bath, entertainment center and DVD, WiFi, telephone, hair dryer, mini-fridge, safes, and more! Experience the dramatic views, relax in our romantic courtyard, shop the gift shops and galleries of the renowned Tlaquepaque Arts and Crafts Village, or hike the red rocks. Guests at this El Portal have access to uniquely personalized concierge services for the Sedona area. Book a trip to Sedona and stay with us at El Portal Sedona Hotel. ... more less
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