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“Timeshare visit - eh?!”
Review of Hyatt Pinon Pointe

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Hyatt Pinon Pointe
Ranked #10 of 48 Hotels in Sedona
Certificate of Excellence
Austin, Texas
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Timeshare visit - eh?!”
Reviewed July 11, 2013

Kind of surprised how this place was. Because of their other locations, I figured it would be nice. The grounds are ok, and their gas grills and fire pits ok, but the parking and their rooms leave much to be desired. Heaven help you get in late, there is no reserved parking for your unit. Room is small and very cramp, not to mention the paper thin walls.

Would not recommend!

  • Stayed October 2012, traveled with family
    • Value
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Helpful?
1 Thank tazbigdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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905 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
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staten island
Level 5 Contributor
83 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed July 9, 2013 via mobile

My husband and I stayed here through an exchange with Interval International the week of June 28-July 5. We had second floor two bedroom suite right by the pool. The view from our room was amazing. Clean and well furnished rooms with all necessities that one would need. Upon arrival, Susie at the front desk helped us book all our day trips from jeep tours to spas. Everyone was super helpful. The pool is small but was never crowded. Always got a chair. Another added bonus to this hotel is location. Central to everything and have Hyatt Pinon shops right on sight.
Only drawback was no bar or food by pool. I could see how others might think the downstairs units were very dark because Sedona is dark at night and hotel provides flashlights. Overall, a beautiful and excellent experience.

  • Stayed July 2013
    • Value
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Helpful?
1 Thank teacher41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Concord, North Carolina
Level 6 Contributor
162 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 8, 2013

It was our first time in Sedona so we did not really know where to stay. We assumed that if it is Hyatt, chances are we would not go wrong. That assumption was correct. From the central location, (yes we were able to easily walk to downtown) to the architecture that set the mood and blended into the environment, we loved the timeshare / hotel. We had a 2 bedroom on the ground floor, but were able to sit on the porch and have a wonderful view. The master room had a separate entrance to what I assume is a studio size bedroom. The size of the master room was amazing even with a kid sleeping on the pullout. The tub and shower are HUGE. The beds were very comfortable in all rooms and even the pullout.

If I was to have an issues #1 price #2 no pool bar or service and #3 it would be that there was no room service, but that is not a big deal. The next door restaurants were close enough to resolve that issue.

There was a nice pool albeit a little small. Really wish there was a cabana bar or service. ;(

My wife and I loved the location and if we come back we will probably but will try to get a better rate. But, on the whole, wonderful location in a wonderfully beautiful town.

Room Tip: Ask for a 2nd floor. Bring your own adult beverages. FYI - If you are going to take a Pink Jeep tour...
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  • Stayed July 2013, traveled with family
    • Value
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Helpful?
1 Thank Shaynes704
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2013

I booked a pair of rooms for one night when staying for business in June 2013. The rooms are distributed throughout a large property, so mine was about a 5 minute walk from the pool. The room was nice... since this is a time-share, it had a mini kitchen (no stove) and some nice, homey touches. However, the room was quite small—a king-size bed takes up most of one end. The balcony is a great plus, especially with the incredible view of the red-rocks. Everything was very clean.

The problems I encountered with Pinion Pointe were with hidden costs, a ridiculously-early (10 am) checkout time, and surly or disinterested staff. The hidden costs came with my payment through Hotels.com; several days after departing, I received a mystery $22.75 fee on my credit card. It turns out there is a nightly "resort fee" that is collected after you check out. While they claim it's clearly stated, it wasn't on the website and it wasn't at check-in. Take this into consideration in pricing alternatives. You may also take into consideration the early check-out nonsense and staff attitude. I found when I was dressed for business (jacket and tie), I was treated OK, but with jeans and sport shirt the attitude was condescending or impatient. Weird… isn't that their target guests?

I recently stayed at Poco Diablo and found huge rooms, warm staff, and great food—that's my first pick in Sedona at present.

  • Stayed June 2013, traveled on business
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Helpful?
2 Thank RLphoenix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mountain View, California
Level 3 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 1, 2013

We had great stay there with really beautiful view. The studio was small, so its better option to take 1 or 2 bedrooms. Swimming pool was great, again with awesome view.
The staff was very nice, we got high chair for a baby and a portable crib was available too.

Room Tip: Take a room on second floor
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  • Stayed May 2013, traveled with family
    • Value
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Helpful?
2 Thank Atunia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quebec, Canada
Level 3 Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 1, 2013

After reading the reviews on Tripadvisor, we hesitated a lot to book at the Hyatt since we were afraid to be sent in a room describe by many as a "dungeon". We stayed at the Hyatt for a week and we were delighted by the view we had from our room. This place is awesome, well maintained, in the center of everything. Some free activities for the residents are organized by the hotel like a wine tasting evening, a dance performed by natives from the Sedona area, etc.

The reviews concerning the dungeons made us feel nervous. We were sort of gambling for a nice room, i mean "taking a big chance" to like it or not just because of the room they would asign us at our arrival (this would make great or dispappointing vacations depending on the spot we would get). We are adding some tips here, hoping it can help you to get a great view and avoid to stay in those dungeons:
- Dungeons as they are described by other reviewers are mostly facing parking lots or big slopes. Most of them seemed to be studios, so avoid renting a studio alone.
- Book a large room. We booked a 2 bedroom suite: we got a one bedroom suite connecting with a studio. The studio was facing a parking, a very large tree and a radio transmission tower. The bedroom, dining and living room from the one bedroom suite were having it all: mountains all over the place!!! As we mostly gathered around the dining and living areas, we were really delighted by this place.
- Make a reservation long before you go, at least 3-6 months before and ask for a 2nd floor and for a view
- Show up at the hotel early. If you arrive at 6pm, they won't have any room left to allow you to change if you are not satisfied.

Finally, a suggestion for this Hyatt: as many customers are so unsatisfied with the rooms with no views, why don't you renovate and transform those areas into something else ? These rooms would make great places for shops (while some shops were asigned great views... why exactly?) or for business meeting rooms, computer center or why not a sauna or a spa.

  • Stayed June 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Merlot987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 30, 2013 via mobile

Can't say enough good things about this place. Beautiful rooms with very nice staff. Would definitely stay there again. They made sure that we had everything we needed. They also helped us with our plans during our stay. Rooms were very clean.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkkhpw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Pinon Pointe

Property: Hyatt Pinon Pointe
Address: 1 North Highway 89a, Sedona, AZ 86336
Location: United States > Arizona > Sedona
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Sedona
#10 Family Hotel in Sedona
#15 Romantic Hotel in Sedona
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hyatt Pinon Pointe 3*
Number of rooms: 109
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Also Known As:
Hyatt Pinon Pointe Hotel Sedona
Hyatt Hotel Sedona
Hyatt Hotel Pinon Pointe
Sedona Hyatt

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