There was a beautiful view from our patio. The owners were very accommodating and gave us a king room on very short notice. The room was 3 times as big as a normal hotel room. Great pool and hot tub deck.More
There was a beautiful view from our patio. The owners were very accommodating and gave us a king room on very short notice. The room was 3 times as big as a normal hotel room. Great pool and hot tub deck.MoreShow less
Thank you for your review! We are delighted that you enjoyed your stay with us, and it was our pleasure to provide a nice room for you on short notice. It is great that you were able to relax with a soak in the Jacuzzi, and that you found the views from your patio to be better than expected. We look forward to welcoming you back soon.
We would not recommend this hotel. Location is fantastic but the room was not clean. There was a bad odour in the room and the carpet was really dirty. My infant was crawling on the floor and her legs and clothes were dirty after a few minutes. The AC was loud and the beds were very small. Not a pleasant stay.
Thank you for your review; we appreciate all of the reviews our guests take the time to write about their stay at the Matterhorn Inn. We are glad that you liked our location, as it is quite convenient to see the entire Sedona area from our Inn’s central location. We apologize that your visit was less than perfect. The entire hotel was re-carpeted in February of 2014 as part of an interior renovation. We have shared your review with the staff and have looked at ways to change the ongoing cleaning regimen for checking and shampooing our carpets. Thank you for bringing the issue to our attention. We again apologize for failing to meet your expectations and be assured that it is important to us to be aware of any issues such as you mentioned so we may respond properly. We will certainly strive to eliminate the issues you mentioned and look forward to having you back to wonderful Sedona and the Matterhorn Inn.
How wonderful to look at the stunning Sedona red rocks at sunset from your patio at the Matterhorn Inn in the heart of uptown Sedona. Very clean large room with comfy beds, helpful staff, and plenty of parking for one's car.
We thank you for your review and kind comments. It is fantastic that you truly enjoyed your stay with us, especially the breathtaking view from your room! We are delighted that you found your room to be rather comfortable, clean and well appointed. Our kind and helpful staff eagerly await to welcome you back again soon.
Booked based on a recommendation from a friend. Location is fantastic. Views are nice! Room size isn't bad though the closet is too small to place a full sized opened suitcase in and still close the door. Balcony patio is great.
Another reason we booked was because their website said they had pillow top beds with plush bedding. The mattresses are awful. Feels like sleeping on the floor. They're not pillow top-mattresses...just plain, cheap ones. Also note that the beds are doubles and not the standard queens you find in rooms with two beds.
Lastly the a/c is pretty loud. Finally turned it off as it kept causing my infant to startle in her sleep every time it kicked on and it did so frequently.
Wouldn't stay again.
We appreciate your feedback regarding your stay with us. It is nice that you were referred to us by a friend of yours and that you found our location and views to be very great. However, it is unfortunate that you had a less than satisfactory stay overall. We understand your concerns about our air conditioning units. We often recommend to guests to have the fan speed on "low" so it doesn't blow as intensely. The temperatures at night are pleasant enough that you could leave a few windows open instead. We are disappointed that you will not elect to stay with us again, but if you should change your mind, our door is always open.
We loved the location and the spacious room. The room was clean and comfortable. The staff is very friendly and they have large bottles of water for only $1. We will certainly be back and stay there again.
Thank you for your review! We are delighted that you found your room to be spacious, clean and comfortable. Our friendly staff are always eager to assist our guests in any possible way. We also do have the lowest price in town for bottled water! Thank you again, we hope to welcome you back soon.
All the best
This Inn is perfect for anyone looking to stay in the heart of uptown Sedona. Everything is within walking distance and the inn itself is awesome. Very comfortable beds and the staff is super friendly! ! Would definitely stay here again on my next trip to Sedona.
Dear Ryan L,
Thank you, we appreciate your kind and thoughtful comments. We agree that we do have an ideal location for those looking to stay in the heart of Uptown. Our views are great and we are glad that you found your room to be comfortable. We hope to welcome you back again soon!