This hotel was a total nightmare. Where do I begin-
1st- I have a 9 month old son who was ancy to get down and crawl after a long car ride. I put him on the carpet and discovered that his knees and legs were covered in this black/green dirt. After I washed him off, I noticed that he had a rash all over his face, legs and feet. I felt the carpet, and they were wet. The carpets had just been "cleaned", so please explain why my son had this black/green dirt all over him??
After speaking with the front desk person- who was extremely rude- she had told me that there was only one other room available, and it would be "much more expensive". I could care less about the price, but don't you think that they should have changed our room to a room with dry carpet without forcing us to pay for the change?? Terrible customer service to say the least.
After the front desk person asked me what I expected her to do to help me, I asked her to call my room with a solution. She called back and told me that the other room was no longer available. Not to mention that I walked onto the office while she was on the phone trying to sell that last room to another person.
2nd- The room had an absolutely terrible smell, so bad that we had to leave our door open to air the room out.
3rd- there is no safe, like the brouchure says
4th- this place was just over all a dump- the rooms were extremely out dated. It's kind of like visiting an old crazy aunt's house- miss matched everything.
5th- I do have to say that the view is nice
6th- the pool was nasty, kind of a green film on the bottom. I don't know many parents who would let their kids swim in a green pool.
Needless to say, I will never EVER return to this hotel, not only from the disgustingness of the room, but for the TERRIBLE customer service. This is the worst place I have ever stayed.
- Official Description (provided by the hotel):
- Named the #1 Hotel in Arizona by Expedia Select for 2011, Orchards Inn has earned a loyal following of return guests who love the hotel's central location in uptown Sedona, spacious accommodations, affordable rates, breakfast packages available, friendly service, and above all else, MAGNIFICENT VIEWS! We know our brand new room design will quickly become one more reason to welcome you back. ... more less
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- Also Known As:
- The Orchards Inn Of Sedona Hotel Sedona