2 years ago we rented from Sedona ATV & Buggy Rental and had a terrific time.
When we returned to Sedona this year we planned on enjoying another ATV adventure.
Due to an illness we were unable to ride on the planned day. When I called to change our reservation to the following day I was informed that the insurance fee could not be refunded or the date changed. The fee would be forfeited. I was upset that this was never explained, I felt cheated and decided not to rent an ATV at all.
Within 15 minutes of leaving I received a call from Debbie at Sedona ATV. She explained how the insurance worked and offered to not only refund the insurance charge but she also offered a complimentary upgrade to a Polaris RZR. Debbie turned a frustrating experience into another fabulous experience.
The reputation of a company can not truly be measured when things go smoothly. Only when there are challenges and the company makes the decision to let a customer walk away unhappy or step up and fix a problem can the quality be measured.
Sedona ATV is a quality company.
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