My family of 6 recently stopped at this place for a quick lunch before hiking around Sedona for the afternoon. We ordered our food and grabbed a table, then began our wait. The workers continued on with helping others and often walked by our table. After 45 minutes of waiting for a pizza, a salad, 2 turkey sandwiches, 1 pb & j and 1 just pb my oldest went to counter and inquired about our food. They all looked at each other and went to find our order, which they never did. The person who took our order came back to table and said don't know what happened, "she" meaning another worker lost our order. She would retake order and reimburse us for our trouble, I didn't want to order again, we have been waiting almost an hour. She assured me the food would take 10 minutes, so we ordered again. 10 minutes went by and still no food. I watched from our table as customer after customer got their drinks and food before us. Finally, I got up and went to stand directly in front of counter (I could see our order sitting in the window from the kitchen). Still others got waited on and orders got completed. I asked for them to box up our food so we could at least be on our way. After a total of at least 70 minutes, we got our food with a "wasn't my fault" comment from a worker. No reimbursement, we paid over $56 and tipped $8 for counter service!!!! My children were all very well behaved for having to wait so long for their food (ages 5,7,10 &18). Never once were we offered drink refills while waiting, never apologized to, never reimbursed. NOTHING!! When we made it to our car and headed to our hiking destination, we discovered our order was wrong, no big surprise there, thankfully the pizza was big enough for our 3 youngest to eat and hold them over till we could get them different food from a much better establishment. In hindsight, instead of supporting a local restaurant we should have gone to the Subway, we would have stayed on our time table and not missed out on some things we had planned because of the wait time. After living in NYC, and the Midwest, I can honestly say this was the rudest, worst establishment I have ever had the misfortune to visit. Do not choose this place, bring your business elsewhere! Would rate a zero if that was an option.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.