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Reviews (3,336)
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All reviewsfree shuttlered rocksthird floorshuttle servicetables and chairsbest westernsfire pitfree breakfastbreakfast roomlarge patiowhole foodshot breakfastamazing viewsfloor roomfront desk staffwould definitely stay here againno elevator
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Reviewed July 9, 2018 via mobile

The hotel views took our breath away. We spent a ton of time out in the private lounge area and the pool was 20 ft away (so was breakfast). We would definitely recommend this hotel to others and would definitely stay here again while in Sedona. Staff was terrific too!

Stayed: July 2018, traveled with family
1  Thank erinhporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this reviewResponded July 10, 2018

Thank you for sharing your experience with future travelers! I am so happy to know that you've enjoyed your time with us. Please come see us again soon!

Amanda
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2018

We enjoyed staying here in April. Our room opened right onto the terrace with gorgeous red rock views. There was a table where we often sat to enjoy the outdoors. Loved the fire pit in the evening. Would definitely stay here again.

Room Tip: Ask for a room with a view on the terrace side.
  • Stayed: April 2018, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RosemaryKN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this reviewResponded July 10, 2018

I am glad to hear you had the opportunity to enjoy some time on our terraces. Those views are unbelievable! Thank you for being our guests, we hope you'll come back and see us soon!

Amanda
Guest Relations

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Reviewed July 7, 2018

Our party of four just got back from our stay here and we all loved it! The price was great for that location and amazing views! Waking up in the morning and watching the sun rise on the terrace was my favorite part there. We also would grab our free breakfast and sit on the terrace! The shuttle bus was great although the one driver would only pick us up outside cheers but the other would pick us up anywhere we asked in uptown sedona, so I found that somewhat annoying. Overall great stay and I would return.

  • Stayed: June 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Gabriella S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this reviewResponded July 8, 2018

I am happy to hear you had such a great time in Sedona and enjoyed your stay at the hotel.We are very proud to have the views from our location and love to hear when our guests took advantage of the terraces. I can understand your frustration in the different drivers willing to drop off in different locations. We do have a designated drop off and pick up in uptown and there are times when they will drop off in other locations, usually for disability reasons. It really does depend on the timing of having other pick ups and the traffic going through town. I am glad it did not make your stay unpleasant. We will look forward to seeing you again soon.

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Reviewed June 23, 2018 via mobile

Our first stay was great, it was during the week and our room was upgraded for no charge, which was great! Overall, it was a nice stay, beautiful views, nice and helpful staff, and a decent room.

So for our next stay, a few days later, we decided to pay for a nicer room thinking it would be an even better experience. We were so wrong. I know it's the desert and there are a lot of bugs and creepy crawlies!! That's why you have good exterminators, I've lived in Arizona for 20 years and have never had a roach in my home. Within our first two hours in the room: a roach greeted us on the toilet, the air conditioner didn't cool the very hot room at all, and a spider dangled an inch from my wife's head and then fell into her bed. We packed up our stuff and we're going to leave but they refused to give a refund after staying in their disgusting room for a little over 2 hours. It's now 1:37am in the new room, we feel gross and now we will be shorted on sleep. Yay...

Also, I'm disabled and travel with a service pet, and I always make notes about that and mention that when making reservations, so they know and can hopefully accommodate my needs. They did with the first stay, there were no stairs and the room was close to parking. For the second stay, we were put at the far end of the complex with no near by parking, we had to walk forever to get to our room and then go down two long flights of stairs.

Stayed: June 2018, traveled as a couple
2  Thank nightelfcov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this reviewResponded June 23, 2018

I am so sorry to hear that was your experience this time, but I am glad to know we made things right this morning with the compensation we provided. We are looking forward to the next visit you mentioned at check out, so we have a chance to show you the level of service and accommodation we expect to show all our guests.

Amanda
Guest Relations

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Reviewed June 18, 2018

Very nice hotel with great views. Hugh breakfast in nice room. Staff was friendly and helpful. Free shuttle to downtown area if Sedona. Certainly a lovely place to visit and this is a lovely place to stay while there

  • Stayed: April 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
895jennifer, Guest Relations Manager at Best Western Plus Inn of Sedona, responded to this reviewResponded June 19, 2018

I'm so glad to hear you felt welcomed and comfortable during your stay with us. There is always more Sedona to explore, so please come see us again soon!

Amanda
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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