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“Spiritual Buzzkill”
Review of A Sunset Chateau

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A Sunset Chateau
Ranked #7 of 29 Sedona B&B and Inns
Certificate of Excellence
GreenLeadersSilver level
Reviewed December 27, 2008

My Wife and I spent two nights at A Sunset Chateau in Sedona AZ, over Christmas 2008. Sedona is a beautiful and spiritually rewarding place to visit. Unfortunately, our experience with A Sunset Chateau was disappointing to the point that it significantly detracted from our enjoyment of our stay.

Lodging at A Sunset Chateau is not inexpensive. Our “Luxury Suite” ran $229/night, a discount from the website rate of $249. At that price point, I don’t think it is unreasonable to expect a top flight lodging experience. We were surprised to find that this was not the case. Though our suite seemed clean on the surface, there was a thin film of dust covering everything not in the daily cleaning routine. This included the many knickknacks, candles, and paintings throughout the place. Cobwebs lurked in many corners, and the windows hadn’t been cleaned in months.

Several of the light fixtures in the suite were missing bulbs. The sheets and blankets were of quite low quality- the type you would expect to find at a Super Eight Motel; contrary to the pretty bankets portrayed on the website. It was very cold during our stay, and a comforter would have been nice. Instead we made do with the cheap synthetic blankets we found under the beautiful bedspread labeled with a note that read: “Please don’t lay on this bedspread”. Notes like these were all over the place. “Please don’t light the candles”, “Please don’t flush anything besides toilet paper down the toilet”, “Be aware that all decorations in this suite have been carefully inventoried”. Funny, most establishments where I stay don’t feel the need to leave me notes pointing out the obvious.

None of these issues were more than minor annoyances, and didn’t impact our enjoyment of the surroundings. What really messed with our good vibe was the gas fireplace. It was very cold the three days we spent in Sedona, and we were greatly looking forward to curling up in front of the romantic glow of the fireplace. Unfortunately, the fireplace stopped working after a few minutes the first night. We tried to call for service, but nobody at the desk picked up the phone. (We later learned that the office closes at 6:00 nightly, and that guests are on their own from then until 8:00 AM the next morning) When we mentioned our fireplace problem at breakfast, the owner assured us that it would be taken care of. It was not, and so we tried to curl up in front of the (tiny) television, after the fireplace didn’t work the second night. Unfortunately, the tv didn’t work either: there was no cable signal. There was both a dvd and a videotape player connected to the tv. We don’t know if videos were available for guests because the office was closed after 6:00 pm.

The staff at A Sunset Chateau pretend to really care about their guests, and that they are glad to have you at their establishment. Unfortunately, their actions tell a different story. Even a mid-range hotel would have been immediately responsive to any reported problem, and would have quickly offered a rate adjustment if a problem could not be resolved satisfactorily. The proprietors of A Sunset Chateau were not only unresponsive (at the time the problem occurred, and again when the problem was reported the next day), but offered nothing after being told of our disappointment during checkout. Their response was simply: “That is something beyond our control”. Evidently, the lady-innkeeper who said this forgot that the subject of our discussion was our satisfaction with our stay, and not the fireplace per se.

I wish I could comment favorably on some of the nicer things about A Sunset Chateau, as several other reviewers have done. Unfortunately those positives were completely outweighed by the uncaring and unresponsive attitudes of the proprietors, who seem to think that they have no responsibility to their guests after regular office hours which- come to think about it- is when one would most likely be spending time in the room, and would most likely need their help. I cannot recommend A Sunset Chateau to anyone for that reason. There must surely be better lodging options in the Sedona area, both at and below the high prices charged by this establishment. Certainly most anyplace else would have somebody at their guests’ service 24/7.

We were looking for someplace unique to heighten our enjoyment of this special area. Sadly, A Sunset Chateau annoyed us and detracted from what should have been a romantic weekend away from the kids. What a disappointment! We wish you better luck in finding a terrific place to stay in Sedona.

  • Stayed: December 2008, traveled as a couple
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5  Thank Bobjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,119 - 1,125 of 1,183 reviews

Reviewed November 8, 2008

This is the place to stay in Sedona. We were treated like royalty the entire week of our vacation. We arrived late at night and had no idea how spectacular the views were until we opened our front drapes about 7am the next day. We were stunned at the magnificence of the surroundings. From the view of the red rock mountains to the glorious yards of the inn, we were thrilled with everything! The hot tub next to the pool was pristine at all hours of the day and night. We luxuriated in it and then swam in the cool pool. The roses around the patio where we ate breakfast each morning made the setting magnificent. We enjoyed the meals there very much. The owners were so gracious as were the employees. Smiles and happy faces abounded. If we made a request for anything, it was taken care of within 5 minutes!! The accomodations were clean, clean, clean! They washed any dishes which were left each day and changed the sheets and delivered clean towels and wash clothes. We will return to the Sunset Chateau and recommend it to anyone who is lucky enough to make a trip to Sedona. Thanks to Janet, Philip, their son, the chef, and all who waited on us each day during the trip of a lifetime.!!!!!!!!!!

  • Stayed: October 2008
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1  Thank jgp41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2008

The advantage this property has is its location. You can't get any better. The views are spectacular and you feel removed from the ever growing West Sedona congestion. However, if you are from the Southwest, particularly from Northern Arizona, you will note, as another reviewer did, the "tired" decor. The rooms have lots of dust and clutter. We stayed for three nights and not once were any of the outside blankets replenished or put back in place (eg. if a Mexican blanket was thrown on the ground below a hammock, it stayed there). Also, the breakfast is NOT gourmet. I'd ask for a 20-dollar refund on the cost of the breakfast and go out to Airport Mesa to eat. Disappointing for the cost of the room, especially since you can go to other properties and get what you pay for.

  • Stayed: July 2007, traveled with family
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5  Thank catalina73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2008

I give Sunset Chateau an A+++! The proprietors, Janet and Philip make all the guests feel welcome. Philip arrived smiling at our breakfast table to share stories. Janet dazzled us with great service when she set up a tour and we didn't have to lift a cell phone.

The rooms are spotless and the Southwest/Indigenous Indian decorating... blankets you with the allusion that you are sleeping on the set of an old John Wayne movie!

The view of Capital Butte from our veranda was so drop-dead gorgeous.... tears rolled down my cheek and I thanked the Creator of the universe that He allowed us to choose this bit of PARADISE!

The breakfast was absolutely delectable and the sweet chefs delivered the cuisine with bright shining faces. The last morning we needed to catch a flight very early, so the chefs cooked our breakfast earlier than others as a favor.

Our friends saw our photos and asked,"Are those professional?" That's because every nuance and section of the property was a special suspension in time. You actually felt like you jumped into a landscape oil painting and the artist was still painting the canvass.

Space does not allow all the positive accolades that John and I could express in this column about this property and the rooms! It was the best vacation we have had in ten years.

You have to go to Sunset Chateau and Sedona. It is heavenly!

  • Stayed: September 2008, traveled as a couple
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2  Thank bksavoca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2008

My husband and I stayed here for 2 nights. Upon arrival we were directed to a small cluttered office for check in. When we got to our room, the parking was very convenient. You are able to park right at your front door. We stayed at the front of the complex and the views of the red rocks were phenomenal....Upon entering our room we felt it was pretty tight quarters, very "eclectic", and cluttered. The lighting was nice and homey. The refrigerator in the kitchenette was convenient.... The bathroom linens seemed clean and adequate. The surroundings here were very quiet and we had our own private feeling front patio. It was a quiet, fairly comfortable stay,close and convenient to the downtown area.

In general, we had a pleasant stay. The downside... the king bed was a bit lumpy, hard, and uncomfortable, the rooms are small and cluttered feeling, the grounds need some grooming especially in front of the front porch so you can sit and enjoy the mountain views instead of the overgrown foliage....

We didn't use the pool but sat outside in the wonderful climate to enjoy the views. The pool seemed clean but the furniture is a bit tired with more clutter such as Indian blankets, worn and dusty chair pads, etc.

The breakfast was good but I wouldn't consider it "gourmet"...

Even though the decor is not our taste, I'm sure the owners are very dedicated to their passion for decorating and work hard to maintain their investment. It's my opinion the rooms would appear much larger, cleaner, open, and more inviting without the excessive "eclectic accessorizing"....

  • Stayed: September 2008, traveled as a couple
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3  Thank rodah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2008

My husband and I just returned from our second stay at the Sunset Chateau, one of the most charming and delightful B&B's we've ever experienced. Every time we visit the Chateau it is more stunning in its decor, ambience and more since the artist/owners are constantly adding warm, colorful touches and well-executed improvements.
Our suite was impeccably clean and super comfortable, from the
bedroom to the luxurious living room area. The common areas
including the dining room, pool, etc. are warmly and elegantly done providing a place to unwind at day's end while enjoying the
spectacular red rock views. Breakfast (always well executed,
superbly original and delicious) is not only a culinary treat, but
a time to chat with the owners who make all their guests feel like
family. The owners and staff were all very kind, caring and
attentive to our every request. I have told all my friends about
the Chateau and we definitely plan to return again next year. A
superb experience in every possible way!

  • Stayed: May 2008, traveled as a couple
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1  Thank donnalisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2008

What treat for our 21st wedding Anniversary! The Sunset Chateau is tucked high up in the beautiful Sedona foothills, just minutes away from downtown. The rooms are spacious, clean, charming and each room has it's own character. The service is second to none. I would encourage anyone looking for a romantic get away to check out the Chateau and all of it's amenities. You leave knowing that your body, mind, and spirit have been well rested and treated to a lifetime experience!

  • Stayed: July 2008, traveled with family
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Thank gja2294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about A Sunset Chateau

Address: 665 Sunset Drive, Sedona, AZ 86336-5410
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #7 of 29 B&Bs / Inns in Sedona
Price Range: $278 - $562 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — A Sunset Chateau 4*
Number of rooms: 25
Official Description (provided by the hotel):
A Sunset Chateau is a 25 room Bed & Breakfast located in the heart of West Sedona. We have a quiet, hilltop setting with unparalleled views of the red rocks. The property has lush gardens, several patios with tables/chairs, swings and hammocks, a pond/ stream/ waterfall, a heated salt water pool, outdoor Jacuzzi, and a kiva fireplace. Each suite includes organic soaps, shampoos and lotions as well as Starbucks(R) coffee. The B&B is owned and run by two artists, which give it a unique, artistic charm, with original paintings and murals throughout the property and individually decorated rooms. We additionally offer a free complimentary concierge services for setting up tours, dinner reservations, and day planning, as well as in-room massage for our guests. ... more   less 
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Also Known As:
a Sunset Chateau Hotel Sedona

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