My Wife and I spent two nights at A Sunset Chateau in Sedona AZ, over Christmas 2008. Sedona is a beautiful and spiritually rewarding place to visit. Unfortunately, our experience with A Sunset Chateau was disappointing to the point that it significantly detracted from our enjoyment of our stay.
Lodging at A Sunset Chateau is not inexpensive. Our “Luxury Suite” ran $229/night, a discount from the website rate of $249. At that price point, I don’t think it is unreasonable to expect a top flight lodging experience. We were surprised to find that this was not the case. Though our suite seemed clean on the surface, there was a thin film of dust covering everything not in the daily cleaning routine. This included the many knickknacks, candles, and paintings throughout the place. Cobwebs lurked in many corners, and the windows hadn’t been cleaned in months.
Several of the light fixtures in the suite were missing bulbs. The sheets and blankets were of quite low quality- the type you would expect to find at a Super Eight Motel; contrary to the pretty bankets portrayed on the website. It was very cold during our stay, and a comforter would have been nice. Instead we made do with the cheap synthetic blankets we found under the beautiful bedspread labeled with a note that read: “Please don’t lay on this bedspread”. Notes like these were all over the place. “Please don’t light the candles”, “Please don’t flush anything besides toilet paper down the toilet”, “Be aware that all decorations in this suite have been carefully inventoried”. Funny, most establishments where I stay don’t feel the need to leave me notes pointing out the obvious.
None of these issues were more than minor annoyances, and didn’t impact our enjoyment of the surroundings. What really messed with our good vibe was the gas fireplace. It was very cold the three days we spent in Sedona, and we were greatly looking forward to curling up in front of the romantic glow of the fireplace. Unfortunately, the fireplace stopped working after a few minutes the first night. We tried to call for service, but nobody at the desk picked up the phone. (We later learned that the office closes at 6:00 nightly, and that guests are on their own from then until 8:00 AM the next morning) When we mentioned our fireplace problem at breakfast, the owner assured us that it would be taken care of. It was not, and so we tried to curl up in front of the (tiny) television, after the fireplace didn’t work the second night. Unfortunately, the tv didn’t work either: there was no cable signal. There was both a dvd and a videotape player connected to the tv. We don’t know if videos were available for guests because the office was closed after 6:00 pm.
The staff at A Sunset Chateau pretend to really care about their guests, and that they are glad to have you at their establishment. Unfortunately, their actions tell a different story. Even a mid-range hotel would have been immediately responsive to any reported problem, and would have quickly offered a rate adjustment if a problem could not be resolved satisfactorily. The proprietors of A Sunset Chateau were not only unresponsive (at the time the problem occurred, and again when the problem was reported the next day), but offered nothing after being told of our disappointment during checkout. Their response was simply: “That is something beyond our control”. Evidently, the lady-innkeeper who said this forgot that the subject of our discussion was our satisfaction with our stay, and not the fireplace per se.
I wish I could comment favorably on some of the nicer things about A Sunset Chateau, as several other reviewers have done. Unfortunately those positives were completely outweighed by the uncaring and unresponsive attitudes of the proprietors, who seem to think that they have no responsibility to their guests after regular office hours which- come to think about it- is when one would most likely be spending time in the room, and would most likely need their help. I cannot recommend A Sunset Chateau to anyone for that reason. There must surely be better lodging options in the Sedona area, both at and below the high prices charged by this establishment. Certainly most anyplace else would have somebody at their guests’ service 24/7.
We were looking for someplace unique to heighten our enjoyment of this special area. Sadly, A Sunset Chateau annoyed us and detracted from what should have been a romantic weekend away from the kids. What a disappointment! We wish you better luck in finding a terrific place to stay in Sedona.
- Official Description (provided by the hotel):
- A Sunset Chateau is a 25 room Bed & Breakfast located in the heart of West Sedona. We have a quiet, hilltop setting with unparalleled views of the red rocks. The property has lush gardens, several patios with tables/chairs, swings and hammocks, a pond/ stream/ waterfall, a heated salt water pool, outdoor Jacuzzi, and a kiva fireplace. Each suite includes organic soaps, shampoos and lotions as well as Starbucks(R) coffee. The B&B is owned and run by two artists, which give it a unique, artistic charm, with original paintings and murals throughout the property and individually decorated rooms. We additionally offer a free complimentary concierge services for setting up tours, dinner reservations, and day planning, as well as in-room massage for our guests. ... more less
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- Also Known As:
- a Sunset Chateau Hotel Sedona