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“Back again this year for more fabulous.” 5 of 5 bubbles
Review of L'Auberge de Sedona

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L'Auberge de Sedona
Ranked #5 of 48 Hotels in Sedona
Carlisle, Pennsylvania
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Back again this year for more fabulous.”
5 of 5 bubbles Reviewed February 27, 2014

This year we decided to get the Vista Cottage #88, it was great. Not as large as the Vista Suite but just perfect. Love the deck facing the red rock and once again the outdoor shower. My only small complaint would be the lack of any fruit or even fruit juice for the "breakfast" in the morning. Cannot say enough about the valets. They are always happy to please, chipper and just make your treatment like royalty. Concierge needs the work. The initial girl we had on check in was fine, but a bit stiff. The second girl was much nicer and willing to answer any questions. The spa was great with Dyana for a Himalayan salt scrub, just wonderful. Can't wait til next year.

Room Tip: Room #88, great views and high enough to see everything.
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  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Maril K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeghanRudolph, Manager at L'Auberge de Sedona, responded to this review, March 3, 2014
We're thrilled that you returned to L'Auberge and will be back next year! Thank you for your comments on the 'coffee and scones' setup and concierge service, we will be sure to pass these along to the management team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,962 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (618)
Date | Rating
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English first
Phoenix, Arizona
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

Our favorite road trip is to Sedona (it has become our little Carmel getaway). We travel to Sedona at least twice a year and always stay at L'Auberge; it is our little piece of heaven when needing a short get-away; Two hours from Phoenix can't be beat, no airport transport, no security checks, just a weekend bag and away we go. The location is perfect, hidden from the touristy hustle and bustle.

This year, we chose to spend New Year's as we were needing peace and serenity. As always, we stayed at a creek side cottage. They are a bit outdated and could probably use a little renovation but it's a lovely space with a great fireplace and what best treat than to light a fire during Fall/Winter and room service! It is our favorite thing about the place. And if you catch a little rain, even better! You can hear the sounds of the rain fall on the creek that runs through the resort and it is just priceless.

We have tried the Spa as well and no complaints; rooms are nicely kept; massage therapists are experienced; I usually get the hot stone massage and I love it.

The restaurant has excellent food and it's very nice if you can get a table outside by the creek. We have tried other restaurants at other big resorts and they just don't compare (as we are learning that big resorts don't really hold up to the pomp and circumstance they profess!)

Can't say enough about this place other than try it for yourself! We are going back in April and I am really looking forward to it!

Room Tip: Recommend creek side cottage.
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jarlette s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeghanRudolph, Manager at L'Auberge de Sedona, responded to this review, March 3, 2014
We appreciate your continued support of L'Auberge, we're delighted to be your weekend getaway! Thank you for spreading the word about L'Auberge….we'll see you in April!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed February 25, 2014

Thank you to all the staff for a great and relaxing weekend! Special thanks to Chad and Chase in Valet...great customer service guys! Also, the bartenders made great drinks and very knowledgable about their spirits!

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VegasBorn74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeghanRudolph, Manager at L'Auberge de Sedona, responded to this review, March 3, 2014
You are very welcome! Thank you for staying with us and taking the time to write this review with the names of staff members, we'll be sure to pass along the 'thank yous'.
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Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 24, 2014

Stayed in Cottage 7, so incredibly comfortable we never left the room until check out .
Service was extraordinary, prompt, polite and attentive.
The room was perfect, nothing garish or fussy, just very comfortable.
I was there with friends, but would love to go for a romantic weekend.
Also loved no tipping policy.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rob3in
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeghanRudolph, Manager at L'Auberge de Sedona, responded to this review, February 25, 2014
Thank you for your review. Cottage #7 is a favorite among many, looking out along the Oak Creek, I'm glad you enjoyed it! Yes, please come back for a romantic weekend…maybe try a Vista Suite with the red rock views and jacuzzi tubs!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kennett Square, Pennsylvania, United States
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed February 22, 2014

Chose L"Auberge on a whim. Decided to call the reservation dept for help in choosing a room. She was very helpful and recommended a hillside cottage. Our arrival was great. The bell/valet service was excellent. Great attitudes and very helpful. Front desk check in was smooth. Room was ready at 11:30 am and front desk was very happy to let us in early. The room was very spacious and had great amenities. The bathroom felt spa like and included an outdoor shower. The bed linens were luxury and the view was great. The creekside seating for breakfast and dinner was excellent. Service in restaurant was ok. Nothing special and a bit slow. Spa was a big disappointment. Since it was a last minute trip, we did not make advance reservations. Unfortunately, there were no real openings during our 3 days. The spa attendant was not helpful in trying to coordinate something that would work. Kind of a "too bad" attitude. In reality, the bell/valet service was the best. Along with front desk. Everything else, so-so. Upon departing we walked by a valet, who asked if we were heading to check out. After telling him yes, we were happy to arrive at the lobby to find the car waiting with 2 bottles of water. A great way to end the trip. Pick this hotel for the location, and the room. Staff needs a bit of a pick up before I can rate it "excellent".

Room Tip: You really can't go wrong. Either a view of the red rocks or of the creek.
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MattFet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeghanRudolph, Manager at L'Auberge de Sedona, responded to this review, February 25, 2014
We're glad your whim brought you to L'Auberge, thank you for staying with us and putting together this review. We're delighted that you were well taken care of by our front office and valet team and that you enjoyed your vista cottage! Thank you for including your notes on the spa treatment availability and coordinator responses. We do have a petite spa with 4 treatment rooms that do book up quickly; however, we will discuss our responses and other options available with our team. We hope you plan to return to Sedona and L'Auberge!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellaire, Texas
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 bubbles Reviewed February 19, 2014

I think the term "luxury" is an overstatement when describing this property. Check in went smoothly, and frankly, the gentlemen in the valet area were the best and brightest the resort had to offer...from then on we were disappointed. We requested that the sofa bed in our living area be made up for our son. The bellman said he would send someone over. No one came. After checking in, it went downhill from there. My husband and I sat in the bar for a drink and light dinner. We were told at check in that the restaurant was booked for the evening. It wasn't even close to being full. The bartender spent most of his time chatting with another employee...about women who worked at the resort. Lots of cussing and some really sexist comments. The most attention they gave was to the remote so that they could watch the NBA All Star game. The next morning my family left the resort by 9:00 for the day. Before we left we had breakfast in the restaurant. The food was mediocre. No jelly on the table, even though toast was ordered. No pepper in the grinder...I believe that it is the details that separate an average resort experience from a luxury resort experience. It may seem picky, however, details matter. When we returned after 2:00 our cottage had still not been cleaned. Housekeeping showed up at 4:00. Used towels and washcloths were not replaced, bottled water was not left in the refrigerator, coffee cups were not replaced, again...details matter. Another example of less than expected service - I went to the bar to have my refillable water bottle filled with ice. The bartender was no where to be found. A waitress couldn't be bothered even though she was not even 2 feet from the ice machine. There was no one in the bar/restaurant so being busy wasn't an excuse. That night we ordered room service. We ordered 3 glasses of water and an additional carafe of water since there were no waters left in our cottage by housekeeping. When our dinner was delivered, there was no water on the tray. I asked and was told that "they don't have carafes for room service". That may be, but there was no glasses of water either, and we specifically asked. How is it that room service cannot accommodate a request for water? The young man told me to ask the bellmen for water...because they should have it. I must have had a look on my face, because he offered to contact them and have bottled water brought to our room. After awhile a bellman brought 6 water bottles and a huge bucket of ice. No glasses, so I'm not sure what we were supposed to do with all of the ice. All in all...I would not recommend this resort. The fact that gratuities are included in the bill was just another slap in the face. This was an expensive place that did not have the level of service to justify the price tag.

  • Stayed February 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
14 Thank Rachel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaubergeDeSedona, General Manager at L'Auberge de Sedona, responded to this review, February 25, 2014
We sincerely apologize for the service you received on your recent stay. As you can see from previous reviews, your stay was not a good representation of our guest service. All of your comments are being addressed at this moment with our staff and management team. Hopefully we will be able to connect soon and our conversation will be satisfying to you and should you plan to visit again soon, please contact me personally. Jesse Alexander, General Manager, 928-204-4313
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prescott, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed February 19, 2014

L'Auberge de Sedona is absolutely lovely. Staff was friendly, our cottage was beautiful, views are amazing, walking along Oak Creek was a great way to spend the morning, the restaurant is fabulous, and they are even pet friendly -- our dogs had a great time! So why the low rating? Unfortunately, you must use valet parking at this hotel -- there is no self parking available. The resort charges an additional $25 for this service. When we arrived, the friendly valet service took our car. As our room was not ready, (not a problem) we explored L'Auberge for about 45 minutes, then asked for the car so that my husband could get to his golf game. As we left, I went to plug the golf course address into our portable GPS unit. It was gone. I called the resort from the car, as I thought perhaps they had put it somewhere for safekeeping, but no one knew anything about it. I returned to L'Auberge, did a very thorough search of the car, the luggage, and our room, and it was not there. Not only was I very upset that it was missing, but the reaction from the staff (both hotel and valet) just made matters worse -- they kept insisting that I didn't ever have the unit (we used it to get to the hotel), and then that I had taken it and misplaced it.....I just wish someone had taken some responsibility. I hate to give such a beautiful resort such a low rating, but their staff made me feel as if I was a very stupid criminal, when I had done nothing wrong. It made me uncomfortable and untrusting to continue our stay.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LaubergeDeSedona, General Manager at L'Auberge de Sedona, responded to this review, February 25, 2014
Thank you for taking the time to write this review, we appreciate your feedback and are delighted that you and your dogs enjoyed L’Auberge and our beautiful setting. With regards to your missing SATNAV, our offer still stands to further the investigation with a police report, including opening up insurance claims. We do sympathize with you and the loss of your equipment. As we mentioned to you during our discussion prior to your departure, and again on our last phone call, should you change your mind and would be willing to further the investigation, please contact me directly. We would be more than happy to resolve the loss of your property, but can only do so by following the steps mentioned above, and need you to agree in order to do so. I hope to hear from you soon, Jesse Alexander, General Manager, 928-204-4313
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about L'Auberge de Sedona

Property: L'Auberge de Sedona
Address: 301 L'Auberge Lane, Sedona, AZ 86336-4260
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sedona
#2 Romantic Hotel in Sedona
#2 Spa Hotel in Sedona
#2 Family Hotel in Sedona
#2 Top resorts Hotel in Sedona
#2 Luxury Hotel in Sedona
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — L'Auberge de Sedona 4.5*
Number of rooms: 88
Official Description (provided by the hotel):
L’Auberge de Sedona has the privilege of being one of the most beautiful hotels in the world. Surrounded by the towering red rocks of Sedona, we have an extraordinary and unique location on the banks of Oak Creek, where the air is cooler, the scenery even more beautiful and the atmosphere so tranquil and romantic that even the most seasoned traveler is awestruck. With staff who genuinely care – who greet you with warm, sincere smiles and go above and beyond to ensure you have a truly magical stay. We offer 87 meticulously appointed guest rooms and cottages spread across 11 acres of landscaped grounds. The cottages all have fireplaces and private decks; most have separate outdoor showers. Have a romantic dinner on our creekside patio, and you’ll see why L’Auberge Restaurant on Oak Creek was named "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler. We’ve also received the Wine Spectator’s "Award of Excellence" 19 consecutive times. Our $25 million refurbishment includes a new indoor/outdoor wine bar and dining patio and an expanded spa for lounging after your day’s activities. And if you want more, there are lots of extras like yoga classes, daily duck feedings, evening stargazing sessions and pet-friendly rooms.But don’t take our word for it. Just read what our guests have to say. ... more   less 
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Also Known As:
l`Auberge De Sedona Hotel Sedona
Lauberge De Sedona

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