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“Not worth the sky-high prices”

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L'Auberge de Sedona
Ranked #5 of 48 Hotels in Sedona
Phoenix, Arizona
Level Contributor
143 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Not worth the sky-high prices”
Reviewed July 18, 2012

Certainly Sedona is a beautiful vacation spot, and we were thrilled to have the opportunity -- and the money -- to afford to get away to L'Auberge for a mid-week stay in July. Considering how much our 1 bedroom "cottage" cost, my expectations were pretty high. They weren't met.

We had originally wanted a creek-side cottage, but none were available in the desired size for our dates. So we settled on a place in the newer "Vista" area of the property. (The price was no less cheaper.) I was very surprised to discover the unit was accessible by a very long steep flight of stairs. The Vista cottages do offer spectacular views, but this section -- as it is not by the shady Oak Creek -- is very hot and sunny.

The one suite room was oddly appointed. Although the bathroom has some amazing amenities such as a programmable Jacuzzi and access to a private cedar-lined open air shower, there are no towel racks by the sinks (yet there is one in the toilet closet?).

Because you have to use the phone to dial the resort's service desk for everything, it is simply not convenient to only have a single phone in the bedroom. My husband wanted to sleep late, and I couldn't make any calls in the morning without disturbing him. Instead, I walked all over the property in the morning to make a spa appointment, ask about the "complimentary" yoga class, etc. (The yoga class, incidentally, was the highlight of the stay for me - the instructor is excellent.)

The front room of the one bedroom suite is not at all useful for extra guests. The mattress on the sofa bed is thin, no extra pillows are available (that would be another phone call, I'm sure), there are no lamps beside the sofa for reading at night. To pull the bed out, you have to push the ottoman aside, but it's not on casters, so it's cumbersome to move. The front room does contain a mini fridge, a Keurig coffee maker and all sorts of K-cups, sugar and creamer (although my creamer was curdled -- another phone call). If you want ice, you have to call -- you're probably beginning to see a pattern -- and a helpful, friendly bellman will bring up a bag or two of ice, which will be way too big to fit inside the small ice bucket in the room.

The resort allows dogs, and the doggie welcome bag in our room for our pooch was really thoughtful. However, when I asked about disposing of dog waste as I saw no pet stations with bags and trash cans, I was given a few of the ice bags and told I could put the waste in the trash barrel at the valet stand. Really? It was in the nineties. Seriously, does the resort management really want that aroma accosting newly arriving guests?

We went to have dinner in the restaurant, but it is a minimum 3 course meal. The appetizers on the seasonal menu were all fish -- three shellfish and an Ahi tuna appetizer. My husband is deathly allergic to shellfish and won't eat undercooked fish. So we went to the outdoor bar. The outdoor settings of the restaurant and bar are exquisite: terraced in two levels by the creek. However, our mid-week dinner took two solid hours and we ordered right almost as soon as we sat down. I rather suspect we got slower service than the people in the formal restaurant, as we saw waiters continuously running up and down the stairs with those diners' food. And it wasn't even crowded.

The gym is minimally appointed - one elliptical and two treadmills, plus free weights, a mat, ball, and Boscu ball. The pool is small and not particularly pretty. I would have expected an impressive workout room and a pool lush with foliage.

Finally, if you have any difficulty walking or balance problems, I would not recommend this place. Although the lobby and restaurants have ramps, most of the walkways have uneven stones, some of the steps leading down to the creek have no walk rails, and, as mentioned above, many of the cottages are accessible only via a flight of stairs.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CoolAZMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,035 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Atlanta, Georgia
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 16, 2012

We visited Sedona about a month ago and had read such stellar reviews about the L'Auberge Resort. I do have to say that when I drove up, I was a little worried about what we had signed up for. The resort is made up of many "cottages" and it is honestly not that impressive as you drive in. BUT, walk into the room and you immediately see why this resort has such high marks. The cottages are decorated so beautifully with such awesome touches. My significant and I always agree that it is the "little things" that begin to show up in the high end resorts that make the experience so wonderful. For example, the outdoor shower was spectacular. The deck overlooking the beautiful mountains was perfect. The linens on the bed...awesome. The service, impeccable. We were fortunate enough to be there for Father's Day brunch. It was by far the best brunch I have ever had in my life. The food is worth the extra money...and to sit next to the babbling brook for dining...perfect. I would definitely stay here again and again...

Room Tip: I personally preferred the view of the mountains but the cottages next to the creek would be nice as...
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelbug185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Louis, MO
Level Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 15, 2012

We stayed at L'Auberge in May 2011 and recently just found our photos so it reminded me to come back to leave a glowing review. The setting by the Sedona creek is stunning, lush and cooling during the heat of the day. It is also a nice contrast to the high red rocks surrounding Sedona. The rooms are commensurate with the setting; very comfortable and well apportioned. The excellent service truly sets this resort apart from nearly any we have stayed at previously. There is a smile on everyone's face. Graham, the concierge, was exceptional prior to our arrival and again once there in arranging a few tours as well as dining suggestions. Thanks Graham!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan-STL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
1 review
Reviewed July 11, 2012

We love Sedona and when deciding where to get married, the choice was easy....L'Auberge! They did not disappoint at any turn, such professionals! Our whole family was so impressed and I will always remember that day as running so smooth and being the best time with family and friends! Oh and the food was amazing!! The whole L'Auberge staff was fabulous and we will be back very soon to our own "happiest place on earth."

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AM060912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surprise, AZ
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed July 11, 2012

We went to L'auberge de Sedona to relax and remove ourselves from reality. And it worked! We had a wonderful time. We had a creekside cottage, expensive but worth it. The room was spacious, the bed very comfortable, the sheets divine. The no tipping policy came at a price but made everything more relaxing. The view from our cabin (number 4) was perfect. Our deck was large and provided just what we needed, 2 comfortable lounge chairs and a dining table. We had room service several times and only went inside to sleep. We even took our showers outdoors! It was fun.
One small disappointment: the room service menu was small and did not include the many items that could be ordered. But how would you know, unless you asked (we did).

Room Tip: Cabin 4 is situated perfectly on the property.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Member from Surprise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 11, 2012

My wife and I spent our 35th Anniversary in May at L'Auberge and it could not have been better. I cannot say enough about the service, the respect and the attentiveness of the staff. They take such pride in hiring and training their staff. Everyone working there makes you feel special. Having stayed with them several times was evidenced with all of the "welcome backs".
Being aware of our Anniversary, they made our stay so special with a few extras that we did not expect. Again, it was all about making us feel special. The rooms and the cleanliness is impeccable. The restaurant at the creek is a great way to start the day. It is my favorite hotel in the U.S. Thank you all for the special attention.

Room Tip: Go for Vista Cottage. It will "knock your socks off"
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank quarterback9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
Reviewed July 9, 2012

You know how at Disneyland everything is beautifully maintained, but you never actually see any maintenance workers? It was kind of like that - perfect landscaping, super-friendly and helpful staff, chocolates on your pillow, and bathrobe and slippers in your room. We loved it! This was a grown-up vacation while the kiddo stayed with grandma, and L'Auberge was exactly what we needed.

The location was beautiful. It was always nice to return to the shaded creekside after a day of exploring the hot desert. We loved having breakfast at the restaurant, with tables literally right next to the creek. It was pricey, but better than anything else nearby. We also had dinner one night, but it was a little too formal for our taste and not quite worth the cost.

Overall, L'Auberge was exactly what we wanted for our vacation - a place to relax and be a bit spoiled for a few days. And an extra thank you to the valet staff for helping to fix our fender after we hit a curb!

Room Tip: Cedar outdoor showers are a must!
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  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stglssb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Auberge de Sedona

Property: L'Auberge de Sedona
Address: 301 L'Auberge Lane, Sedona, AZ 86336-4260
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sedona
#2 Spa Hotel in Sedona
#2 Romantic Hotel in Sedona
#2 Family Hotel in Sedona
#2 Top resorts Hotel in Sedona
#2 Luxury Hotel in Sedona
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — L'Auberge de Sedona 4.5*
Number of rooms: 88
Official Description (provided by the hotel):
L’Auberge de Sedona has the privilege of being one of the most beautiful hotels in the world. Surrounded by the towering red rocks of Sedona, we have an extraordinary and unique location on the banks of Oak Creek, where the air is cooler, the scenery even more beautiful and the atmosphere so tranquil and romantic that even the most seasoned traveler is awestruck. With staff who genuinely care – who greet you with warm, sincere smiles and go above and beyond to ensure you have a truly magical stay. We offer 87 meticulously appointed guest rooms and cottages spread across 11 acres of landscaped grounds. The cottages all have fireplaces and private decks; most have separate outdoor showers. Have a romantic dinner on our creekside patio, and you’ll see why L’Auberge Restaurant on Oak Creek was named "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler. We’ve also received the Wine Spectator’s "Award of Excellence" 19 consecutive times. Our $25 million refurbishment includes a new indoor/outdoor wine bar and dining patio and an expanded spa for lounging after your day’s activities. And if you want more, there are lots of extras like yoga classes, daily duck feedings, evening stargazing sessions and pet-friendly rooms.But don’t take our word for it. Just read what our guests have to say. ... more   less 
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Also Known As:
l`Auberge De Sedona Hotel Sedona
Lauberge De Sedona

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