Spent 4 nights at L'Auberge recently in a Creekside cabin. The staff was friendly and helpful and we liked the total quiet of the cabin. The cabin is fine but I can't say the furnishings or decoration were distinctive. We asked for a dresser to put our clothes in as there was only a small closet with hangers for clothing storage. Didn't get our turn down service on the 2nd nite after requesting daily turndown service upon arrival.
We had trouble keeping the room warm. Froze the first night (our thermometer registered 63 degrees) and asked for help. The engineer adjusted the thermostat (we were running it at full blast but it seemed to stop heating in the middle of the nite) and it was warm thru the next evening but again freezing at nite. It seemed ironic to be at a 5 star resort yet we were reluctant to get out of bed for fear of freezing in the bathroom. A space heater for the bathroom was brought in the 3rd day and that fixed things.
The most frustrating experience was the morning we tried to find time to talk to the concierge. Jason was busy with a couple so we decided to go (off property) for breakfast. When we returned he was still talking to the same couple. We waited (within view) and listened to the conversation. The other staff apologized (multiple times) and indicated that Jason often spends a lot of time with quests. That's great but he was giving them enough information to plan a month's worth of hiking when what we heard them say is "we'd like to go for a walk." Don't get me wrong, Jason is a knowledgable and sweet guy but he needs some coaching on how to give useful information in a concise manner. The day before he spoke with us for a considerable amount of time and told us he was 99% sure that the roads would be open for 2 of the hikes we were planning (despite the snow storm). We found out the hard way that both were closed. While we sat and waited for him the next day, he gave the couple that same info. After more than a 30 minute wait, it was finally our turn. We asked him to call and check on the road openings and sure enough, the roads remained closed. Then he wanted to give us detailed info. on other possibilities but it was almost noon (on our last day) and we needed to get going. He could be a great concierge but it doesn't seem that he has received the feedback he needs to do a better job - and it was obvious that this is an ongoing issue.
I felt that the 10% resort fee was way out of line considering the limited resort amenities (described in many other reviews). The management would do better to raise the nightly rate and not charge the fee, thus decreasing the frustration guests feel when they don't believe they are getting valuable resort amenities. BTW, we were embarrassed to show up for the complimentary wine reception (mentioned on page one of the binder located in the room) -- one of those amenities that the bartender said was eliminated years ago.
Check out my photo of the crazy 'no parking sign' that welcomes visitors to L'auberge -- a good indicator of their bottom line.
- Official Description (provided by the hotel):
- L’Auberge de Sedona has the privilege of being one of the most beautiful hotels in the world. Surrounded by the towering red rocks of Sedona, we have an extraordinary and unique location on the banks of Oak Creek, where the air is cooler, the scenery even more beautiful and the atmosphere so tranquil and romantic that even the most seasoned traveler is awestruck. With staff who genuinely care – who greet you with warm, sincere smiles and go above and beyond to ensure you have a truly magical stay. We offer 87 meticulously appointed guest rooms and cottages spread across 11 acres of landscaped grounds. The cottages all have fireplaces and private decks; most have separate outdoor showers. Have a romantic dinner on our creekside patio, and you’ll see why L’Auberge Restaurant on Oak Creek was named "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler. We’ve also received the Wine Spectator’s "Award of Excellence" 19 consecutive times. Our $25 million refurbishment includes a new indoor/outdoor wine bar and dining patio and an expanded spa for lounging after your day’s activities. And if you want more, there are lots of extras like yoga classes, daily duck feedings, evening stargazing sessions and pet-friendly rooms.But don’t take our word for it. Just read what our guests have to say. ... more less
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- Also Known As:
- l`Auberge De Sedona Hotel Sedona
- Lauberge De Sedona