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“Mixed feelings ..”

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L'Auberge de Sedona
Ranked #7 of 48 Hotels in Sedona
Certificate of Excellence
New York City, New York
Level Contributor
78 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 430 helpful votes
“Mixed feelings ..”
Reviewed April 23, 2011

We suggest driving to Sedona from Phoenix on a one way rental then flying out through the little airport there on a small private jet. That's is the best way to do Sedona. It's 2 hours North of PHX and the drive is pretty, once. Driving there, it's hard to understand the magic until you get off the freeway onto the surface route near town. Sudddenly the red rocks reveal themselves and it's really something. Sedona is always 15 degrees cooler than Scottsdale so it's brisk at night in April .. nicer in May and June. The Auberge is located at the very bottom of a canyon in the middle of downtown Sedona, by the river (a babbling brook). It's the perfect location in this town and the cottages make you feel like you're about to go camping. The staff step-to as you drive in, and the service level is suddenly a long way from camping. They really try to live the culture of service from 5 star hotels. But that's where the magic ends a bit. The staff doesn't always follow through. We called for a 2 or 4 hour laundry service "we'll pay anything" was my quote. "We don't have any laundry on premises, but will call one of the local laundry places for you to see if they'll do it." Then nobody ever did call back. That was a bit of a meme here.. Lots of: "What can we do to serve you?" and then a lack of follow through. We had a two bedroom bungalow near (but not on) the river. It was close to a lovely waterfall feature that the kids enjoyed. The villa itself had a wood-burning fireplace which we made use of, the smoky smell added to the romance. Beds were small queens, not king and the matresses just weren't comfy. The bathroom window did not have black-out blinds, so we were up at the crack of dawn with the sun and birds - that got old. There were no phones in the living room, so the phone would ring and we'd have to RUN to one of the bedrooms from the porch to get it in time - THAT got old. The maids would wheel their house-keeping carts along the pathway in front of our porch but the hotel's management bought cheap carts with plastic wheels that rattled along the concrete-aggregate rather than quieter rubber tires; so all morning and evening we'd hear this rattle, rattle of the carts - THAT got really old. The food was completely average. The crab-cakes sucked, the beet salad: underwhelming. The breakfast bacon was the only bright spot - it was yummy.. Water pressure was low in the bathrooms. There is NO GYM on site. They offered a pass to 24 hour fitness. So much for magic. The biggest disappointment was that none of the housekeeping staff smiled or seemed happy. That's a cultural thing which is not possible to fake.. so the culture just saddened us. Probably because of the strict "no tipping" rule. We tried to tip but nobody would take our money. I think that's a mistake because it disincentivises any extra effort. And it's weird. We want happy people and would like to reward those who go the extra mile. Will I return? Yes, because i have to. For the creekside location. Will i stay a long time? No, and I'll eat off-property and bring a blackout drape of some kind for the bathroom - and work-out harder before arriving..

Room Tip: Choose a creekside bungalow for best effect.
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  • Stayed April 2011, traveled with family
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4 Thank theLuckiestGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Franklin, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 20, 2011

My husband and I called at the last minutes for 1 night and they were able to accomodate us. We were upgraded to a cottage by the creek. From the moment we arrived, through the check in process, dinner by the creek and our couples message it was clear that this resort focuses on the guest. What an incredible experience. My only regret was it was only for one night. I HIGHLY recommend this resort and will be returning myself as soon as possible! Extremely impressive!!

  • Stayed April 2011, traveled as a couple
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Thank Byedren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 19, 2011

We had a wonderful stay. The staff was amazing - a special thank you to Scott at the welcome desk. The cottage we stayed in was truly lovely with a wood-burning fireplace, a deck and outdoor shower. Very peaceful spot. Enjoyed free yoga, coffee and scones in the morning. Had dessert at night at the restaurant outdoors overlooking the river. A really romantic and truly special spot. Great proxmity to the main drag in Sedona.

  • Stayed April 2011, traveled as a couple
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Helpful?
2 Thank LLS1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penn Valley, California
Level Contributor
94 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 14, 2011

This was our first trip to the Auberge and we certainly hope it won't be our last. What a beautiful spot on the creek for relaxation and reflection. It is close to everything and the staff was wonderful - always there to help and full of suggestions for exploration. We stayed in the garden cabins and loved it - a fire in the evening, fresh scones and coffee in the morning and cookies waiting on your return in the afternoon. Great evenings on the patio by the creek for drinks or a light dinner and a big surprise our last morning to wake up and find snow everywhere. It was breathtaking!

Room Tip: The garden cabins are close to the lobby
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  • Stayed April 2011, traveled as a couple
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1 Thank bunnycrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisconsin
Level Contributor
158 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed April 13, 2011

We returned last week from a mini vacation in Sedona and Phoenix. L'Auberge is a beautiful hotel. We did not take advantage of any of the spa services or the restaurant as we were only there a short time. We spent most of the days hiking in the area. My husband and I stayed in the lodge. They also have cabins available. It's in a beautiful wooded setting along a small creek. The staff is very friendly and helpful. The rooms were comfortable and clean. We enjoyed sitting by the fire in the lodge each night as the weather was colder than we expected. I would definitely recommend this hotel. We had breakfast at a quaint dinner called the Coffee Pot and also had breakfast at the Red Rock Cafe. We had dinner at the Open Range which is a restaurant that has views of the red rocks.

  • Stayed April 2011, traveled as a couple
    • Value
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Helpful?
2 Thank gbfamily4fun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 13, 2011

From the moment I arrived as a solo traveler for a week long stay at L'Auberge, I felt comfortable and welcome. It reminded me very much of a Nantucket or Hamptons style beach oasis in the desert - modern, new, homey, clean, fresh while maintaining the authenticity of a desert retreat. The staff is extremely kind, attentive and accommodating. Russell at the bar was one of my favorites. The rooms are absolutely beautiful - I had a cottage with a fireplace near the river - highly recommend. The food is 3 star Michelin - truly excellent - the menu is expensive but worth it. And the little added touches really enhance the experience - like free coffee and scones in the morning, duck feeding by the river, a complementary glass of wine (the wine list is excellent), free yoga etc. This is a 5 star resort that completely elevated my trip to Sedona. Having been all over the world and stayed in many fabulous places, L'Auberge is in a league of its own. The spa is currently under construction but should be complete at the end of the month - can't wait to return!

Room Tip: As for a cottage near the river
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  • Stayed April 2011, traveled solo
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Helpful?
2 Thank Marisa36_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, Wyoming
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 7, 2011

Special thanks to Meghan Rudolph, event planner for our daughter's wedding. Her attention to detail and response to our requests while we were there were outstanding! Thank you, Meghan!

Stayed March 2011, traveled with family
Helpful?
1 Thank JAT180
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about L'Auberge de Sedona

Property: L'Auberge de Sedona
Address: 301 L'Auberge Lane, Sedona, AZ 86336-4260
Phone Number:
Location: United States > Arizona > Sedona
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sedona
#2 Family Hotel in Sedona
#2 Romantic Hotel in Sedona
#2 Spa Hotel in Sedona
#2 Top resorts Hotel in Sedona
#2 Luxury Hotel in Sedona
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — L'Auberge de Sedona 4.5*
Number of rooms: 88
Official Description (provided by the hotel):
L’Auberge de Sedona has the privilege of being one of the most beautiful hotels in the world. Surrounded by the towering red rocks of Sedona, we have an extraordinary and unique location on the banks of Oak Creek, where the air is cooler, the scenery even more beautiful and the atmosphere so tranquil and romantic that even the most seasoned traveler is awestruck. With staff who genuinely care – who greet you with warm, sincere smiles and go above and beyond to ensure you have a truly magical stay. We offer 87 meticulously appointed guest rooms and cottages spread across 11 acres of landscaped grounds. The cottages all have fireplaces and private decks; most have separate outdoor showers. Have a romantic dinner on our creekside patio, and you’ll see why L’Auberge Restaurant on Oak Creek was named "One of the Top Ten Restaurants in the Southwest" by Condé Nast Traveler. We’ve also received the Wine Spectator’s "Award of Excellence" 19 consecutive times. Our $25 million refurbishment includes a new indoor/outdoor wine bar and dining patio and an expanded spa for lounging after your day’s activities. And if you want more, there are lots of extras like yoga classes, daily duck feedings, evening stargazing sessions and pet-friendly rooms.But don’t take our word for it. Just read what our guests have to say. ... more   less 
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Also Known As:
l`Auberge De Sedona Hotel Sedona
Lauberge De Sedona

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