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“Worst. Service. Ever.”

Maggiano's - Scottsdale
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Ranked #68 of 1,325 Restaurants in Scottsdale
Certificate of Excellence
Price range: $20 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings, Special occasions, Large groups
Dining options: Lunch, Late Night, Breakfast, Dinner, Delivery, Reservations
Dining style: Casual Dining
Reviewed November 10, 2013

Good food, but something was terribly wrong with service on a Sunday night. We had a reservation and were seated on time, but it went downhill from there. We waited 10 minutes before being greeted at our table. Then it took another 15 minutes to get drinks. We had to ask for bread three times, which took another 10 minutes to produce. When our waiter finally came back, we pounced on him and ordered everything we wanted for appetizers and dinner since we weren't sure we'd ever see him again. Well, dinner took a full 30 minutes to arrive, but it wasn't all there. The vegetables came after the meal was over. We had cancelled them but the message didn't get through. They literally came as we were ready to leave. The restaurant did remove the charge for the late side dish, but no manager ever came by to see how we were doing. I think they knew and were avoiding us. Other tables seemed to get better service and were turning over much faster. Whatever the problem, we will not ever return. There are too many other good places in town to suffer a meal like this again.

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Thank CleopatraBunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 - 377 of 504 reviews

Reviewed October 21, 2013

After a day on the golf course we headed to Restaurant Row in Scottsdale. We didn't have a reservation but only had to wait 10 minutes to have a table set up for 8 and start enjoying the great service.

The decor is very nice with dark wood accents and checked table cloths, old style Italian Family restaurant look.

The menu is broad enough to satisfy most tastes and the Pasta is all fresh... and delicious. The Wine list is extensive and the non-pasta Italian dishes are plentiful.

Total for 5 appetizers, 8 entrees, 4 desserts, wine and drinks was less than $400 including gratuity... pretty reasonable

8 hungry guys with big appetites and everyone enjoyed the experience... we will be back on our next visit.

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1  Thank Daytripp-r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2013

Fantastic food, atmosphere and staff. Definitely recommend trying Maggiano's, one of our favorites when in North Scottsdale.

2  Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2013

We had been told this was a friend's favorite place, so perhaps expectations were high. Our table of four ordered both beef dishes and chicken pasta dishes. Nothing was very good. I ordered my tenderloin as "medium" and it was cooked brown and dry on the inside and burned on the outside. My wife's "medium-well" was the same overcooked. The vegetables looked like they tried to char them for effect, but they tasted burned. Even the pasta dish was "underwhelming." We won't be going back. (Prices not too bad, but too much for the food quality.)

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Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2013

We have been to this restaurant over a dozen times with both large and small groups. The food is always absolutely fantastic and easily rivals some of the best restaurants we have eaten at in Rome and Tuscany. The quality of the ingredients is astronomical, and the meals are prepared by a chef that really seems to take a great deal of pride in his or her product. The wait staff are attentive, helpful and very friendly. Food portions are very generous. While this is not a cheap restaurant, it is not unreasonably priced. Drinks are also prepared with care and concern for quality. This restaurant should be on the curriculum for chef school on how to manage a successful restaurant. While this is a franchise restaurant, I understand that very few of them equal the amazing quality of this one in Scottsdale.

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2  Thank subatomicpower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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