A year ago I would've given five stars but there's been a change in chef and manager and I don't know if it's been good. Mind you we visited the second week of the new manager change so it might get better. Still pretty good but they sent the wrong thing home with us (hubs went to get his lunch pasta out of the fridge in the morning and they'd wrapped up the appetizer we had left and told them we didn't want instead....oops).
I called back to let them know that hubs didn't get his second pasta dish and was told that I could come back and get it. I told them we lived a bit far to do that....and then the manager just said that we could stop in any time and just ask and they'd give us one. Nothing above and beyond.....and considering we'd driven there I didn't think that was cool. When you have to go back to get something THEY forgot I think there should be additional compensation.
So, I went online to their corporate site and let them know what happened. They made it better! They offered another dining experience on them to give them another try. I don't understand why the local team wouldn't offer that given how many choices we have in restaurant options in the Phoenix area! Also I am pretty sure that the OLD staff would have handled it that way.
I go because they are great about making a lot of the menu gluten free if they can. There is a gf pasta option which you can put with most entrees.......except the lasagna's and ravioli's, manacotti's etc. So the filled pastas are not offered in a gf option. (score one for Picazzo's here).
They also USED to offer a gf bread choice as well. You had to pay for it but I don't mind that....now they don't even offer it. Ugh. Okay, again I feel like a second class citizen as the rest of the table sits with the amazing olive oil blend with their bread!
I have had many of the Chicken dishes made gf. I had the Masala this time and the Masala tasted off and was very brothy as opposed to saucy. My garlic mashed potatoes which I subbed for the pasta side were excellent and the creme brulee was superb.
I have had the lobster carbonara which is very good as well and not a bad price for the amount of lobster you get. Overall I am appreciative of their gf offerings and I hope this new team gets better so I can enjoy going there again.
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