I paid a premium price for a jacuzzi suite for my wife and I's anniversary. The jacuzzi did not work, I reported it to the desk and they said sorry sir but it is the only room we have available. I asked for a discount and was told sorry we do not give discounts. I pointed to the satisfaction guarantee sign and was told well sir we are doing what we can for you, but there are no other rooms to move you to. I was not happy about it but was dead set to make the best of my stay and figured we could use the hot tub by the pool. The hot tub at the pool barely made bubbles then would erupt like a geyser for a moment then be calm for 10 minutes then erupt for another moment. I mentioned this to the desk and was just given a dismissive ok thanks and the gentleman walked away. I came down for a bagel and juice my first morning and was charged $10.53 for it. I can go to a Super 8 motel for $39 a night and get a bagel and juice for free, I was speechless to pay that astronomical price, and did not go down the following morning for anything; we went to eat off site. It was our first time to a Hilton and pretty sure with that impression it will be the last time.
- Official Description (provided by the hotel):
- Come and enjoy spacious accommodations, a relaxed atmosphere, and true Southwestern hospitality at the Hilton Garden Inn Scottsdale Old Town. Whether you're a Baby Boomer, Gen X, or Millennial, we're perfectly located to experience all Scottsdale attractions, as we are the only Hilton family of brands hotel within walking distance to new trendy restaurants, craft brew houses, upscale shopping, energetic nightclubs, unique galleries and shops, Scottsdale Stadium, and Scottsdale Center for the Arts in Old Town. Enjoy resort style amenities without resort prices, such as BLVD Kitchen & Bar. Patio with two fire pits, a small putting green, and an outdoor resort style pool. Work out in the fully equipped fitness center, featuring cardio machines and weights. Indulge in a tasty cooked-to-order breakfast each morning of your stay or pick up snacks from the 24-hour Pavilion Pantry(R) or enjoy room service and dine in your guest room. ... more less
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- Also Known As:
- Hilton Garden Inn Scottsdale Old Town Hotel Scottsdale
- Scottsdale Hilton Garden Inn
- Hilton Scottsdale