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“Clean, friendly.” 4 of 5 stars
Review of Hyatt Place Scottsdale/Old Town

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Hyatt Place Scottsdale/Old Town
Ranked #10 of 79 Hotels in Scottsdale
Certificate of Excellence
GreenLeadersSilver level
Champlin, Minnesota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean, friendly.”
4 of 5 stars Reviewed March 14, 2013

The lobby was a bit chaotic at check in. We had to wait about 10-15 minutes until our room was ready. The staff was very apologetic for our wait. Our room was very clean. Staff was very accommodating and friendly. Great location. Would definitely stay here again.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, March 18, 2013
Thank you for a great review of your stay in Scottsdale. I apologize for the delay you experienced at check-in. We are so glad that you enjoyed the staff and the clean room.

Hope to see you again on a future trip!
Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
    268
    167
    36
    21
    10
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Alamo, California
1 review
1 of 5 stars Reviewed February 28, 2013

We showed up Saturday afternoon on our way to our first spring training game only to realize, according tot eh manager, it is company policy to screw over people who booked through online through booking sites because they dont get as good a rate and Gave Our Rooms Away To Gold Level Members or whatever they call it.
So we - Booked 2 months in advance, paid upfront, and had no hotel rooms when we got there.
Thank god, the booking site we used for hotels on the internet (I dont wanna post the link so they don't block a rival competitor) Found us a better hotel who doesn't screw people over. I will NEVER stay at a Hyatt ever again

Room Tip: Don't trust these jerks - stay anywhere else
See more room tips
  • Stayed February 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank samadmans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, March 4, 2013
We apologize that we were unable to provide your requested bed type. The hotel tries to accommodate all requests and clearly this was not your experience. Please accept our apologies. I have shared your comments with my management team for review.

If I can be of assistance, please do not hesitate to contact my office directly.

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed February 25, 2013

Just spent three nights at this hotel. The staff was very friendly and helpful. Nice size rooms and great large flat screen tv. I found the bed very comfy, but my husband thought his side a little saggy. The Breakfast was fine, but was a little crowded at times. Overall a good hotel.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank cmkey2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, February 28, 2013
So glad that you enjoyed your stay with us at Hyatt Place Scottsdale. We are expecting to get all new mattresses this summer as part of our ongoing refurbishment of the hotel.

Come back and see us soon!
Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California, United States
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 25, 2013

Perfect location for Old Town and 5th Ave shopping. Walking distance to ballpark with very friendly staff and rooms to fit the famly. Pretty decent breakfast included. An Ok pool that is secluded for privacy. This is a perfect place to bring family for Scottsdale adventure

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Stoney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, February 27, 2013
So glad that you found our "gem" in the Heart of Old Town Scottsdale. Thank your for completing the survey and letting others know about our hotel, staff and breakfast. Hope you have an opportunity to come back very soon.

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed February 21, 2013

Visited Scottsdale recently for a weekend getaway and found this location to be very convenient and within reasonable walking distance to shops and restaurants in Old Town and other parts of Scottsdale. Service and staff were very courteous and attentive and I enjoyed a comfortable stay.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Greg W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, February 25, 2013
I am so pleased that you enjoyed your stay with us. We do have a prime location for walking to the nearby shops, restaurants and Giant's stadium. Thank you for taking the time to complete an on line review for Hyatt Place Scottsdale. We know you have many choices in the area and we are so glad that you stayed here!

Hope to see you again very soon!

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 20, 2013

Stayed there 2 nights and I must say it was FIRST CLASS!! From check in to check out it was great. only wish there were a bit more T.V. stations.. I will always stay at this hotel when going to Scottsdale

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank BBMORR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, January 21, 2013
Dear Valued Guest,

We appreciate you taking the time to complete an on line review for Hyatt Place Scottsdale. We are so glad that you enjoyed your stay with us. It is always a pleasure to hear about our staff.

Hope to see you again very soon!

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 15, 2013

Located in the heart of Old Town Scottsdale, within walking distance of numerous restaurants and the art district, as well as the Waterfront project, this small hotel is a joy. The rooms are large with huge flat screen t.v.s, the lobby is a nice place to lounge, breakfast is more than adequate as it is included in the room charge, and the staff is very friendly and competent. Parking is free. The only cautionary comment -- ask for a room on the other side from a neighboring night club as the weekend noise can go on into the wee hours.

Room Tip: Avoid rooms facing the neighboring night club as weekend noise can and does go on until the early mo...
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank helinas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HPGeneralManager, General Manager at Hyatt Place Scottsdale/Old Town, responded to this review, January 21, 2013
Dear Valued Guest,

Yes - our location is perfect when you would like to be in the "heart" of it all. The Hyatt Place concept is great as it includes all these great amenities: breakfast, parking, wifi.

Thank you for staying with us and we hope to see you again very soon!

Sincerely,
Janet Woolf-Hof
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Scottsdale/Old Town

Property: Hyatt Place Scottsdale/Old Town
Address: 7300 E 3rd Ave, Scottsdale, AZ 85251-3995
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Scottsdale
#8 Business Hotel in Scottsdale
#13 Romantic Hotel in Scottsdale
#18 Family Hotel in Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Scottsdale/Old Town 3*
Number of rooms: 126
Official Description (provided by the hotel):
The Hyatt Place Scottsdale Old Town is located approximately 3 blocks from Old Towne Scottsdale and 15 miles from Sky Harbor International Airport ... more   less 
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Also Known As:
Hyatt Place Scottsdale Hotel Scottsdale
Scottsdale Hyatt Place
Hyatt Scottsdale

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