This property does NOT deserve AAA 5 diamond. I'd heard rave reviews but on a just concluded trip, I discovered several problems which even a 3 diamond property should not have:
1. Internet in my room failed to work properly, after 1.5 hrs with tech support, they sent me a new cable to replace the ethernet cable they'd provided in the room
2. The A/C did not shut off even when turned to the off position. After complaining, they had to send a technician to fix it.
3. 2 of the 3 bath towels had stains!!
In addition, the spa was not as good as some of the other resorts I've been to.
I certainly won't be returning!
- Official Description (provided by the hotel):
- The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more less
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- Also Known As:
- The Phoenician, Scottsdale Hotel Scottsdale
- Phoenician Hotel Scottsdale
- The Phoenician Hotel Scottsdale