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“Way too expensive”

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The Phoenician, Scottsdale
Ranked #19 of 76 Hotels in Scottsdale
Certificate of Excellence
Reviewed September 26, 2004

OK place but WAY too expensive - stay in Embassy Suites or something for alot less and almost as good.

3  Thank Gitano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,162 - 2,168 of 2,231 reviews

Reviewed September 18, 2004

9  Thank Clefsdorsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2004

We were so impressed! The service was outstanding. I have never been greeted and asked if i needed anything so many times. The Staff is top notch. We never ate dinner there but breakfast and the pool grill are high quality. To many good restaurants close by. The rooms are huge and clean with turn down service. My only gripe was the parking fee $27.00 per day, rip off! and the weight room fee of $20.00 per person per day, ouch!! other than that i felt it was a great value. Some hotels claim to be good, but this one lives up to it!

4  Thank produceboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2004

  • Stayed: September 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
3  Thank CaryandCindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 7, 2004

We stayed for 7 days at the Phoenician during the last week of August.

Positives:
-Rooms are big, well appointed and clean. Ask for a 1 bedroom casita type room. They are over 600 sqft and include huge bathrooms and terraces as well as dsl, 32" tvs and other great features.
-Staff is very professional, friendly and for the most part go out of their way to please. Everyone from the pool crew to the cleaning crew were superb.
- Parking was free when you stay in a casita type room as you can park right under it.
-Offseason rates (july-aug) are hard to beat.
-Location is very convenient to the best shopping and dining in Phoenix.

Negatives:
-Resort is very big. It either feels empty and depressing or crowded and hectic depending on whether its empty of pretty booked.
-Tel calls from room (which we never make except for this once) include an initial $24 charge!
-Gym has a $20 per day fee though most of the time we got in for free.
-The restaurants serve decent food though none have any local cuisine or uniqueness to them.
-The resort feels very tired and very 80s which might not be of your liking.
-Lobby and main building areas feel like you are in Las Vegas.
-Pools are not salt water.
-Can get very noisey at times between the kids, the music which is constantly blaring out from pool-side speakers (you can turn the music down/off by turning button) and the constant grounds crew sawing and cutting.

Conclusion:
If you are less than 40 stay at the Four Seasons in Troon North. If you are over 40 or have more than one child, stay here.

6  Thank Bearis123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
London, England
18
Reviewed August 29, 2004

Staying at American hotels is always a pleasure. However I find when something goes wrong you tend to notice that everything else is going wrong for everyone. I believe this to primarly be bad management, low exployee morale etc.

I stay at many Starwood Luxury & St. Regis Collection hotels all over Europe and the USA (my favorite being St. Regis, Rome) and I was incredibly disappointed with the over all quality of the hotel, service, employees, managers.

If you decide to book at the hotel be prepared for many unknown costs. From valet parking being $27 (the highest in the area I found out - and is not the highest rated hotel). Service quality based upon the gratuity you leave. In my opinion I believe poor/rude service should not be merited by any gratuity.

Also check your minibar! make sure that if you havent taken anything you tell them and that there is nothing missing. Although this is a service the hotel normally provides daily, we found out after arriving back in the UK my credit card was charged an addtional $88.00! Called them up and found out it was minibar! Then they would refund the wrong charge stating we should have made sure the mini bar was not used.

This is just a list of a few issues, I would not recommend staying there. We will not be returning to Starwood hotels in the USA again as they are obviously inferior and in a different class to their European counterparts.

Regards,

Dissatisfied customer.

8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2004

4  Thank Bjaygee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Phoenician, Scottsdale

Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#11 Family Hotel in Scottsdale
#11 Top resorts Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range: $326 - $988 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Official Description (provided by the hotel):
The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more   less 
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale

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