This is an impressive hotel. The suites are just marvellous and the staff is first rate. One of the best hotels I have stayed.
- Free Wifi
This is an impressive hotel. The suites are just marvellous and the staff is first rate. One of the best hotels I have stayed.
I made my reservations very early the day of my stay through Starwood Perfered Guest program. I took the best rate available with the AAA rate. Under $200.00 per night. I checked in early (about 12:45pm) and I was greeted warmly by a front desk staff memeber with no waiting. Check-in took about 2 mins. and I was off to my room on the sixth level. My room was spacious, well appointed, clean, comfortable and was stocked with Gilchrist and Sommes 4oz size ammenities. The balcony had a cushioned lounge chair, tables and chairs. The view was nice. I actually sat out in the sun for about 45mins on my deck and worked on my tan. Quite comfortable if you like hot 102F
sun, which I am used to. Not all patios/balconies face the sun.
The pool was pretty cool. Not too many people and plenty of lounge chairs. The lobby is spectacular. The lounges and restaurants are all open to the view of the valley below.
There was an LG 32"" Flat screen TV that seems a bit grainy if the signal isn't HD, but it added a nice touch. There was a CD player alarm clock with a Classical Collection CD there for relaxing music. Anyway, I was starving, so I called down for some room service. I thought I'd go with the Phoenician Burger, Tuscan Bean Soup and a Bloody Mary(19.50 , 9.50 and 9,00 resectivley) A bit pricey, but what the heck...It is a luxury hotel. They said it would take about 30 mins. After 45mins I called down and they said there had been a mix-up in the kitchen and the food was on it's way. I looked
at the menu and I saw that they add 22% plus $4.00 plus tax to the bill. Anyway, after all of the redicuious surcharges and tip that meal cost me over $65.00! The food and cocktail were Ok, not nearly worth what I paid for them though. With the wait and the price, I figured they shave some off my bill. Don't get me wrong, I'm not cheap skate, but fair price is one thing...highway robbery is another.
The foor was quiet. Very little hallway noise. The oversized oval tub was nice to relax in after a serious pinch to my wallet. The bed was confortable and I slept pretty well. In the morning I had a WSJ and a USA Today at my door. I called at 6:00a and ordered a two cup pot of coffee. After all of the surcharges and tip I was out another $19.00 for coffee! It was possible they thought I said 4 cup pot . The coffee was ok. For me, it is a necessity to have coffee in the morning. In-room coffee makers would be much better than paying enormous surcharge for a morning cup of Joe.
Beware of valet parking...it costs $26.00 per night plus tip. Self park is complimentary. When checking-out I mentioned the outrageous in-room service prices and the staff member said he was sorry, but that is the resort set price. I was not happy. I did fill-out the guest survey with my likes and dislikes.
Overall, the hotel is very high-end. It is part of the Starwood Hotel's Luxury Collection. In order of luxury and price it goes: Four Points, Sheraton, Westin, The Luxury Collecton. The room price was a bargin, but the huge surcharges on in-dinning made me feel I was taken.
I usually stay in Starwood Hotel Properties and this one may want to re-think the extra charges. This fact makes me give the resort a lower rated review. Not one of my best stays. It is possible that Starwood properties have lost their way a bit.
I had read so much on here about the hotel (good and bad), it was hard to know what I expected. But let me tell you, this resort lived up to its pristine reputation. From the moment you drive onto the property and see the palatial golf courses and hotel grounds, you are in heaven.
We self-parked, which took some luster out of our luxury experience, but at nearly $30 a day to valet the car, we figured self-parking wasn't so bad.
Check-in was a breeze, and we were given the caliber of room we requested. We were booked in a Deluxe Double room with a city view--and that's exactly what we got. And it was definitely up to par. The room was large, with plenty of closet space, drawers, a large armoir, AND a shiny new flat-screen HDTV. The bedding was luxurious, and the pillows not too overwhelming. There was also a desk and chair, as well as a chaise lounge. A lot of other hotels have all these things in the rooms, but it wasn't as cramped as other hotels. There was no crunch of space, and even quite a lot of walking space between the bed and the TV. But the best part was that the bathroom was practically half the size of the hotel room itself! Large sunken tub, separate glass shower, toilet room, and two sinks. The bathroom was the best part.
The staff everywhere we turned was helpful, attentive, and friendly. The check-in desk clerk was great, and he directed us to the room with no confusion. The concierge was on point. I asked for her recommendation for a good Asian restaurant, and within minutes she had booked us a reservation at a local favorite that happened to be extremely busy. And after we came back from dinner, the housekeeping had done the turn-down service, which was to be expected. As it was hot, it was nice to have a bucket full of ice waiting, towels and etc replaced, and the beds readied for us. A very personal touch was that my sister brings this little pillow with her everywhere since she was a baby. And when we had returned to the room, the beds were turned-down, and they had also arranged my sister's raggedy little pillow right in the middle of all the bed pillows. It was a personal touch that was appreciated. Other than that, the pool service was good, could have been speedier, but was good nonetheless.
Since the hotel was really near Old Town Scottsdale and the Fashion Square, there was no need to eat at the over-priced on-site restaurants. There was plenty to choose from, I mean like dozens of restaurants within about a couple miles. Anything from mall fast-food to PF Chang's to more upscale fine-dining. They even had a Sprinkles cupcakes near the mall, which was a treat for us Southern Californians! The location of the resort was very good.
The only downside was that we needed to run to a drug store or grocery store to grab some personal toiletries one night, and there was not one in sight for a good couple of miles from the hotel. You would think with the mall and Old-Town nearby there would be easy to find stores, but we drove for a good while trying to find one. We ended up finding one in a less-desirable part of town. But this was not a deal breaker.
The resort is top-notch, and we will be back again!
We had a wonderful trip. People warned us that August was miserable in AZ but we figured in exchange for this kind of deal on a 5 star hotel we would handle the heat.
This beauty is set back from Camelback Rd up against the hill. You don't get quite the spectacular entrance when you enter via the self parking area but it is still beautiful.
Our room was a good 5 minute walk from the car. We were on the far end of the 6th floor in room 6188. We had a great view from there and it was incredibly quiet so it was worth the walk. We had a lovely balcony with chairs, a table and a lounge chair. We could not see the pools from our room but we couldn't hear them either. Our last night we stayed out late on the balcony (even in the heat) and watched a lightening storm on the horizon while we sipped champagne.
The pools were beautiful. I can't think of anything more I could have wanted except perhaps a pool that was for adults only. That would have been nice. My husband and I even went down the big water slide!
There was some broken concrete here and there and some water damage on a wall or two. On a property this large there are bound to be little things here and there.
The bathroom was bigger than my kitchen at home. A big sunken tub, big shower with a glass door and a separate toilet.
The staff was helpful. Unfortunately we did go on a drive they suggested only to find (after nearly an hour of driving) that the last 22 miles to the dam and lake was dirt. Most insurance companies don't cover rentals off the pavement so we couldn't take the drive. The hotel should have known that when they sent us.
They were helpful in setting up tables at restaurants and answering questions.
What bothered me about the hotel was that I never knew what was offered until I went looking. While walking by the pool I saw people doing aqua aerobics. When I asked the staff was able to produce a whole schedule of free "wellness" activities. There were meditations, walks, aqua aerobics and many others. I found out the day before we left. I wished I had known before.
The same thing happened with the turn down service. We didn't know they were delivering ice until the last night. I imagine if 5 star hotels are the norm for a person than they know what is available so they know what to ask for. I have not stayed at many 5 star hotels so this was a learning experience.
The turn down service and room cleaning was great. Big fluffy robes, soft jazz turned on, lights low, chocolates on the bed. Clothes I left laying about were unexpectedly folded and set on the dresser. My lotions and potions were organized on the counter. The magazines were straightened.
The Execu Car service was great and the same price as a taxi. Don't listen to the people at a restaurant if they tell you to try another car service. We did and it reeked of smoke, the driver was loud and the whole thing was more expensive.
Do NOT go to IL Terrazzo for breakfast. What an incredible waste of money for a small amount of blah food and awful service. We did not try the cafe upstairs. Scottsdale has too many great breakfast places to bother with that.
Over-all our stay was fabulous. Educate yourself as to what is offered at the hotel because they are not clear. Their web site doesn't offer much info either.
Please let me know if you have any questions. I'd be happy to help any way I can.
I stayed at the Phoenician for a week-long marketing conference. I had no choice in hotels, but am very happy that this was the hotel chosen for the meeting.
Check-in & check-out were easy and quick. I don't think my Starwood Gold status counted for anything - I got a standard room in the main building overlooking the driveway and another wing of the hotel. But that said, the standard room was very nice - spacious and well appointed. King bed, armoire with flat-screen TV, two arm chairs, two desk chairs, desk, dresser, two closets, plenty of lamps, clean carpet and nice artwork. Lots of space and plenty of storage. And there was a patio with chairs and a chaise lounge, although it was in the 100s the entire time, so I didn't lounge outside . . .
The bathroom was also very nice - double sinks, plenty of counterspace, separate tub and shower, and a separate room for the toilet. And a series of pottery too, as artwork on the counter. Big towels and the amenities are top-notch . . . full size bottles of shampoo, body wash, lotion, etc. The bathroom was also spotless.
It was interesting - a coworker DID get upgraded to one of their "casita" rooms. These are separate buildings scattered around the main building with six or so rooms in each building. His room was smaller and had a smaller bathroom - we held a few meetings in his room and it felt cramped compared to my room. And he had to walk for five minutes, uphill, through the heat to get to our meetings and events.
The meeting space was nice - comfortable chairs (better than the standard conference chairs) and excellent catering. Very good food at all our functions and extremely attentive and nice staff.
My only complaints were minor - but I have the expectation that a five diamond resort will be attentive to ALL minor details. This one was not 100% up to par, so that's why I've rated it 4 here instead of 5.
First, the desk had only one available outlet. I cannot understand why a luxury property would think that their guests would travel with no electronics! The bathroom had two separate outlets, the alcove with the ice bucket even had two outlets, but there was only one outlet at the desk, and the desk lamp was plugged into it, leaving the single slot for my laptop, or my ipod, or my cell phone, or my DVD player. (I was here for a technology marketing conference, so that made it even more interesting.)
Second, there are no coffee makers in the rooms. This is such a standard amenity, that I am always baffled when it's not present. Instead, coffee must be ordered from room service, which defeats the purpose (for me, at least) of that first cup of coffee before I'm showered and properly dressed.
Third, while their turndown service is excellent - it only occurred 50% of the time I was there. I was there four nights and got turndown service twice. I never had the DND sign out, so I can only think that they are just disorganized. The nights I got the turndown service, they did an entire refresh of the room, which was very nice - replaced used towels, remade the bed, etc.
Lasty, their room service department is NOT good at special orders (as has been mentioned in other reviews). I called for a snack the night I arrived - a panini sandwich with a half bottle of wine. I asked for steamed veggies instead of fries on the side, suggesting broccoli or something of that nature. The food was delivered and I signed my check for $85 and sat down to eat my sandwich. Uncovered the plate to see NO side items at all with the sandwich. I considered just skipping it, but thought that for $85, I should at least get what I ordered. So I called down, they apologized and told me they would comp the sandwich and send the side up ASAP. I left the sandwich to wait for the side order. When the broccoli arrived, the server told me that the cook had misunderstood and had put the broccoli in the sandwich itself. I looked and sure enough, there was broccoli (really rapini) chopped up in the sandwich. This added a tough element to the sandwich, so I removed it all and ate the (now soggy, due to the 15 minute wait for the side dish and the moisture in the holding container) sandwich. To top it all off, when I checked out, I saw that the bill had NOT been adjusted - I had two minutes to get my scheduled shuttle, so I didn't pursue it. But I had a substandard experience and was promised a credit that I never received. Very disappointing, and not five diamond service.
I also ordered breakfast one morning - it was a very nice breakfast, also expensive ($45), and they leave you a toaster to toast your own english muffin. This would be fine, except the toaster is an inexpensive one, so it took a good ten minutes to get the muffin toasted, so the rest of my breakfast got cold. If they want the guest to make their own toast, they should provide a more powerful toaster! And not charge quite so much for the privilege. There's a Denny's about ten minutes away, so if you have a car, drive over there for a $6 breakfast where they cook the ENTIRE meal for you!
My complaints were minor and didn't do anything to detract from the very comfortable rooms and the beauty of the property. There was an attention to cleanliness that I appreciated and all the staff greeted me in the halls and lobby with a smile. Very pleasant overall - I just wish I could have scored them higher.
I'd been planning this family vacation for about 6 months and had made numerous hotel and date changes along the way, so when I finally settled on The Phoenician, everyone was happy I'd made up my mind. After listening to my indecisiveness for so long, they would gladly have followed me to a Motel 6 (there actually is one right down the street). We'd stopped in at The Phoenician 8 years ago while staying at the Hyatt Regency and we thought that it seemed a bit stuffy and perhaps a bit pretentious. However, I think it was the wrong impression to have gotten because when we arrived this time to stay, we were greeted and treated wonderfully and respectfully during our whole stay. No stuffiness at all, just friendly quality service. The bell staff was personable as were the front desk staff, the concierges, the wait staff in the restaurnat and at the pool and the groundskeepers and housekeeping staff.
Our room was lovely. I would recommend the Casitas over the rooms in the main buildings. The rooms in the casitas had larger patios which were shaded, while the architecture of the main building left the patios exposed to the 110 degree sun. Perhaps in winter that would have appealed to me, but our summer visit was enhanced by the covered and shaded patio. It did make the room a bit dark though. When we turned on the lights, everything was in top shape, the beds comfortable and crisp looking and the bathrooms very roomy and clean. We had a leak in our shower door which was promptly fixed.
I enjoyed the water exercise class each morning, my husband and son played golf nearly every day, my daughter and I had relaxing spa treatments (though I prefer the Willow Stream Spa at the Fairmont Princess) and we had no problem finding comfortable and shady chaises by the pool. The pools are in great condition. A non smoking policy poolside was breached by the folks sitting behind us and rather than ask them to please stop smoking there, I did the totally mature thing, I told on them. A very polite pool attendant told them the rules without being the least bit confrontational or disrespectful. Turns out they tried the same thing again the next day, and again were admonished gently and told where they could, in fact, smoke.
We ate our breakfasts at Il Terazzo and the service was wonderful. The staff soon knew just how we liked our coffee and that I prefer sugar free syrup with my pancakes (Farro Grain with grilled peaches -yummy). So, it made us feel quite pampered.
Some have written about the hotel looking a bit tired. I thought it looked fine, the decor is less Southwestern than other places we have stayed, but I like to change things up so it was welcomed.
I would reiterate my preference for the casitas (some of which have a pretty view, some, like ours faced trees. You need to be quite specific where you'd like to be and what you like to view from your terrace. It seemed to me that a huge number of the main building rooms face the driveway and each other, some face directly towards Camelback mountain and only about 1/4 have what I'd consider a pretty view. We also like parking our car in front of the room rather than self parking away from the room or using the valet service.
It isn't often two parents can corral three adult children, all with different committments in their lives into a week long family vacation. With the help of The Phoenician, I think it was a very successful trip.