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“Exceptional service!”

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The Phoenician, Scottsdale
Ranked #18 of 75 Hotels in Scottsdale
Certificate of Excellence
Level Contributor
1 review
“Exceptional service!”
Reviewed March 5, 2014 via mobile

The staff has been wonderful. Our trip started with some problems and everyone has bent over backward to make sure our stay is beyond expectations! You will not find a more helpful and friendly staff anywhere!

Stayed March 2014, traveled as a couple
Helpful?
Thank Teresa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 31, 2014
Thank you for taking the time to highlight our dedicated team of Ambassadors. We regret to hear that you experienced hiccups during your stay, but we are pleased that our team was able to rectify the situation, as it is always our goal to deliver beyond expectation. We hope to have the opportunity to host you again in the near future.
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2,152 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (534)
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 4, 2014

For claiming to be a 5 star resort is embarrassing. The staff here need to have their heads examined. I have never before dealt with such rude and lazy staff in my life. The costs are atrocious 9$ for a hotdog.. Really... 17$ for a single rum and coke. It really is disgusting. And if and I say if who a big sigh the staff was at all helpful and polite it would be ok. But these guys are just gross. Do not waste your money. The golf side of things... The course is not bad but there are no sand traps they are rock pits. Again out of 5 maybe a 3 at best

  • Stayed March 2014
    • Value
    • Location
    • Rooms
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Helpful?
2 Thank BelieveMeOk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 10, 2014
We are extremely disappointed to hear that our service level so greatly missed the mark during your recent visit. I assure you this is not indicative of our AAA Five Diamond standards. The resort’s service culture is the foundation of the luxury guest experience. As such, onboard training for new associates, as well as ongoing training for all employees, is held throughout the year. Your comments have been shared with management and are being reviewed with staff to ensure our commitment to providing a personalized, signature stay that reaches beyond expectation is not compromised. We hope you will visit us again so we may showcase our dedicated service and attention to detail.
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Toronto, Canada
Level Contributor
210 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 167 helpful votes
Reviewed March 3, 2014

I was just there this weekend and was very surprised at how clean the hotel was both inside and outside and how cordial the staff were in all areas. The fact that they recognize you from the morning after you have breakfast and you come back for either a drink or a lunch/dinner in a certain restaurant is appreciated. The rooms are large and you get a view of wither the Camelback mountain which is right there...so close you can almost touch it or you get the view of the beautiful Gardens and the pool area. I was in a deluxe room I understand and again, all the rooms are large with ample space. There were too many pools to count and each one of them looked inviting. They also have a beautiful trained hawk that manages to keep the "pests" at bay and a large koi pond for the children to feed during feeding time. The lobby and its bar area are very inviting and there are terraces with fireplaces/pits all around the hotel. I had breakfast at the Terazzo which was well done and dinner at JG (Jean George Vongerichten), the famous steakhouse where I dined with a colleague on a tomahawk steak with mushroom and spinach as sides. The wine list is very good as well and all the people seemed to know about wine and wine pairings. Again a sign of a well trained and caring staff. For starters we had the seafood platter with a bottle of Shramsberg Californian sparkling wine and for dessert we shared a delicious apple crumble. From a service, food presentation and ambiance perspective, it was excellent and we will definitely go back if we were ever in AZ.

  • Stayed March 2014, traveled on business
    • Value
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Helpful?
Thank SavvyTraveler738
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 31, 2014
Thank you for taking the time to write your review. We are delighted to hear that your recent visit was an exceptional one! We truly appreciate your kind words and look forward to welcoming you back on your next trip to the Valley.
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DELRAY BEACH
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 2, 2014

Although I have been very fortunate to have traveled all over the world, I have never been to Scottsdale,Arizona.Two weeks ago I had a business conference in Scottsdale and stayed at the Phoenician.The hotel is beautiful and immaculately clean.
The staff was fabulous,so accommodating and nice.It was a pleasure seeing these young,exuberant,sweet kids always there to help with a smile.
The bar and restaurant service were excellent .The food was better then I thought it would be.
The only complaint I have is our rooms were not in the main hotel and they were a long walk from the main building. All of the conference meetings were in the main building and so it was a hike .However ,we were able to get golf cart service back and forth from the out buildings to the main hotel so that was very helpful. It was also very cold that week ,and we didn't have coats with us so we appreciated the rides back and forth.
We had a corner room with a beautiful terrace and a wonderful view.My only complaint is that the rooms need more light,they were a little dark.
It's worth a visit to Scottsdale just to stay at the Phoenician.The scenery is beautiful and the Hotel is great!

Room Tip: Corner rooms in the out buildings are larger then the interior ones.They are the same price so req...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BBBB0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 24, 2014
Thank you for taking the time to review your recent stay at The Phoenician. We are delighted to hear that your experience was an enjoyable one, and we truly appreciate your kind compliments regarding our friendly ambassadors! It was a pleasure having you as our guest and we hope to see you again soon!
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England
Level Contributor
180 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed March 2, 2014 via mobile

Having stayed in Phoenix a few times now we thought we'd try this hotel. It is big and can get a bit overrun with conferences. We were lucky re room 6195 whilst a very long walk the balcony and view of Phoenix, camelback, cactus garden and hole 9 made up for it. Some great sunsets seen as a result.
Don't bother with valet it is 29 dollars per day and the self parking is really easy.
Ate in J&G steakhouse one night lovely food definitely worth the money

Pool area good and attendants look after you well.
Some good classes at spa and enjoyed a great massage too.
Location is excellent both for Phoenix and Scottsdale plus very easy journey too and from the airport
We did the cactus walk which was great the guide who has been working at hotel since it opened and cares for the garden was very knowledgeable and was great throughout definitely worth doing.

Stayed February 2014, traveled with family
Helpful?
1 Thank michelle0404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 26, 2014
Thank you for sharing your valuable feedback. We are delighted that you were able to experience many of our signature amenities during your stay, including J&G Steakhouse, The Centre for Well-Being and our two-acre Cactus Garden. We truly appreciate your kind words and are thrilled that you decided to give The Phoenician a try! We hope to have the opportunity to host you again in the near future!
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Colwyn Bay, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 1, 2014

The Phoenician is in the up market side of Scottsdale. Everything about the hotel is first class. The staff are very accommodating nothing is too much trouble. Our room was spotless we had a huge bathroom. The grounds and pool areas all very pleasing on the eye. The adult pool area also overlooks a lake with hundreds of koi carp, very relaxing watching them swimming around!! Brilliant golf facilities. The hotel also caters for businesses and had quite a few conferences going on, although they didn't intrude on us holiday makers. My only gripe would be $12 per day extra for Internet in your room, which considering you are already paying top dollar was insulting! Another tip would be to pack some slightly more smarter clothing for the Eve's in the hotel as most people are very well dressed! Not usual when eating out in the States. (Sat afternoon they had "afternoon" tea with lots of ladies dressed as if they were off to Ascot!!) quite a contrast with the rest of us off to the pool area. The end of our stay came too quickly. All I can say is we will look back with fond memories.

Room Tip: Some of the rooms overlooking the lawn I'd imagine could be noisy in the Eve's when they hos...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 24, 2014
Thank you for sharing your experience with us. We are pleased to hear that you enjoyed the resort grounds, Five Diamond service, accommodations, and our 27-hole championship golf course! We so appreciate your kind words and look forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2014

Very family frendily, great service and staff, nice amenitities, beautiful landscape. Some items are in need up updating (air conditionaing controls and room lighting) but overall this was a nice place to stay and I'd like to visit again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WILLIAM K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review, March 10, 2014
Guest feedback is critical to enhancing the guest experience, so thank you for taking the time to share your review. We are happy to hear that you enjoyed many aspects of your stay, including our signature amenities and AAA Five-Diamond service. We hope to have the opportunity to host you again in the near future.
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Additional Information about The Phoenician, Scottsdale

Property: The Phoenician, Scottsdale
Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Scottsdale
#9 Luxury Hotel in Scottsdale
#10 Spa Hotel in Scottsdale
#10 Top resorts Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 647
Official Description (provided by the hotel):
The Phoenician is a luxury resort in Scottsdale, Arizona, situated on 250 acres at the base of Camelback Mountain. From May through September 2017, The Phoenician will be undergoing extensive enhancements to its signature public areas. During this time, the main lobby, front desk, pool complex, spa and select dining venues will be closed. These services and amenities will be available at alternate locations on the resort grounds. ... more   less 
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale

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